Gateway Subaru provides an exceptional car-buying and service experience for its customers. The dealership is known for its straightforward and efficient sales process, ensuring that clients find the vehicle that best suits their needs, desires, and budget. The Gateway team is praised for their excellent attention to detail, follow-up, and exceptional service, both during the sales process and after the purchase. Customers have highlighted the professionalism and expertise of the sales staff, with specific praise for Nanci Townsend and her partnership with Don Scullen on the management side. The service department is also highly regarded, with customers reporting prompt, hassle-free, and cost-effective repairs, even for customers visiting from out of state. Overall, Gateway Subaru is described as a five-star experience, offering exceptional service, brand knowledge, and a seamless buying and ownership experience for both new and pre-owned vehicles. Customers consistently recommend the dealership for its friendly staff, free amenities, and commitment to ensuring customer satisfaction.
The service department is absolutely the best around! Mr. Parker ( service manger) and the technician Mr. Webster are wonderful. Their prompted service plus their communication skills is the reason I keep coming back to Gateway service department!!!!
August 2026
Great service, ladies in the service department are so nice and helpful!!
August 2026
Brought my sister-in- law to check out their inventory. Our salesperson was knowledgeable and accommodating. If I was in the market for a Subaru I would definitely stop by Gateway Subaru in Salisbury MD.
