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March 2024 by Road Runner
The Verizon Store in Derwood MD is awesome! Friendly and helpful! Dev was sooo helpful, and ended up saving us money monthly!! Thank you! I love my Samsung 24 Ultra and Galaxy Watch 6 classic! Thank you soooomuch!
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March 2024 by Lilyngh
I was recently became a new client of Verizon. With Tommy help the transition was a breeze. He was so knowledgeable about all the products and referred me to the best options. Was very happy with my new purchase
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February 2024 by Joe Lynch
Worked hard to get my problems solved
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February 2024 by Daniel
Eric really helpful and efficient great job!!
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February 2024 by Ellen Gott
Verizon Derwood location was understaffed today but Thanh was amazing. He handled each customer with friendly and quick service. He always checked back in with us to make sure all was well as we moved through the steps of setting up a new phone. We'll done!
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February 2024 by Radev Thard
Tommy the young Salesman was great I picked out the wrong cable and he helped me find the right cable. Very polite good salesman.
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February 2024 by Jonathan Harris
Eric was very helpful and clear in his explanations. I highly recommend this location and Eric as your phone guy!
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February 2024 by Sprite Young
Not enough knowledge (flat cap salesperson)about providing pre-paid SIM card to use with international iPhone, he said the phone locked, but I bought my phone in cash full amount, I end up to go to version bigger store in Rockville and got the sim in just a sec.
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December 2023 by Nate Dawg089
I just had to transfer my SIM card from my old phone to my new phone and the employee was super fast and efficient. 5 stars!
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November 2023 by Sandra Vargas
The service I received was very helpful and pleasant. He guided me how to set up my account and all the steps for the installation. Also, he explained to me all the rebates that I can qualified with my plan. I got the service according to my needs.
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November 2023 by Darin DeLuca
The agent was very knowledgeable, helpful and found ways to save us a lot of money getting a replacement phone for one that had died.
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November 2023 by Dimitri Guynn
Mo is extremely knowledgeable, patient, helpful, and considerate. I appreciated his attentive service and care tremendously.
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October 2023 by Javier Larravide
I was very pleased with the outstanding service provided by Momit at Verizon this afternoon! His service was prompt, courteous and extremely helpful! I would highly recommend the associates at the Derwood Verizon center!
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October 2023 by Marisol Mittal
Do not get screen protecto here. First, this is not a Verizon company store, it is simply an approved retailer. As such, they sell unknown, cheap brand screen protectors. Thinking this was an actual Verizon company store, I went to get my brand new phones protected. Mo installed the screen protector on my S23 Ultra and only after the installation did he point out that it had a "bubble" for the fingerprint, which looks awful. He said it would look better after a bit so I left it as it. I also lso my husband's S22 covered. The phones were put right back in their boxes (not in use, waiting on cases). I got home to look at my Ultra and noticed that the edges were raised and did not stick to edges. Applied minimal pressure to try and secure the protector to the edge and it cracked! I called to request a refund for both (did not trust the protector so wanted it removed from my husband's phone). Mo said he had been doing this for 5 years and this had never happened and they couldn't refund, only replace. I did not want a replacement because it had proved to be poor quality. I had to threaten to call Verizon directly to get this resolved. Only then did Mo call me back and say the owners were approving a full refund and he would contact Verizon directly. Mo took my complaint personally and did not handle the situation professionally. Utimately, the issue was the cheap screen protectors, not his lack of experience/knowledge.
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October 2023 by Valerie Parra
Mo hooked it up! He was very knowledgeable and thorough given my somewhat complex situation. He explained everything to detail and provided efficient service throughout, even while assisting other customers simultaneously. Give this guy a raise!