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February 2024 by No Name
Preordered antifreeze on the Advance Auto Parts app for in-store pickup. My order confirmation stated that I could pick my order up within 30 minutes. I arrived to the store an hour later, but the attendant hadn’t pulled my order yet. At first he couldn’t find my order in the system. Once he found it, he left to go get it, all to bring the incorrect item. I had to tell him that what he pulled was the wrong type of antifreeze, and that I needed the type for european vehicles. I also informed him that I put my vin number into the app, just to be sure that I was ordering the correct item. He insisted that what he pulled for me was the correct item. I had to literally pull out my phone and pull up my order to show him. Even the colors on the bottle were different. Finally, he went back to the shelve and retrieved the correct antifreeze.I felt like I did a lot by setting up a profile, entering my vin into the app, and ordering/paying on online, all to have to tell the associate what I needed and I still had to wait. Also, I arrived 15 minutes before store closing and the door was already locked. I had to knock to get in. Major inconvenience across the board.
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December 2023 by Ray X
I went in t last Sunday 12-10-23 to get a 5 quart jug of oil. There was a cashier and a guy who seemed to be a customer talking to him for about 3 minutes. Turns out they were both employees! I say this because the guy went behind the counter and sat on like a chair.So I ended up returning the oil cause my mechanic took care of my leaking valve cover gasket. Things got even worse with the return, the cashier was a cool young man who called for the manager Mrs. Tina, it literally took her about 20 minutes to come to the front to process my return. While waiting for her I could see her on her phone through the shelves. When she came up she did apologize once and was pleasant but the time waiting was unexcusable.
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December 2023 by Anthony Jones sr
They made sure that I was satisfied with my purchase and was very helpful and polite
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December 2023 by Mobile Service
That's a good store and the manager over there is great, his name is Sherman and always professional
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November 2023 by anthony capellan
Make sure you double check the parts Bima helps you with. I went in to get front/rear pads and an oil filter. Bima gave me the wrong front pads and wrong oil filter. He did give me the correct back brake pads. Meaning, I gave him the correct car info. However, he was too busy chatting and asking me for a job in my company and not focusing on getting the correct parts. Huge inconvenience for me considering how far I live from that location for a return. I would rate this location 1/10 thanks to Bima bad service.
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November 2023 by Delphine Peterson
Customer service was good. I had to return a part the same day, and they credited my card back with no problem.
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November 2023 by Repair Man
Tina is a great trainer. Most of the crew are good people and management are great.
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September 2023 by David Canales
Was on hold for 20 minutes and still didnt get a response. I understand being busy but all i wanted to know what time they closed for the holiday since it doesnt show on google maps. Couldve picked up and asked what i needed first.
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May 2023 by Gregory Bush
Bought an item online. Went to pick it up. As my granddaughter would say, easy peasy.
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April 2023 by Museum Quality
*Naomi #2211* - Sherman Owens (GM) at 5826 Silver Hill Rd Dist #2211 deserves a raise. This guy stood ten toes down, took charge of my situation with a smile ☺ and great attitude. Excellent 'white glove' Service is what I call it. He went waaay beyond the call of duty to make my vehicle parts experience emotionally satisfactory... Before coming into his store, I had very piss poor service, bad retail experience elsewhere at another service company, and car care anxiety... But Sherman gave me the right service that, in turn, gave me faith in humanity again. Kudos to this manager ?????
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April 2023 by Artis McKnight
The sales rep at Advance Auto in District Heights, Md., answered the phone and was not sure about the product I had inquired about; however, he placed me on hold and another team member knew exactly which product it was, and assisted me with it upon my arrival. Whereas, the Advace Auto in Capitol Heights never seem to keep stock of supplies and often hires people that have no idea what you're talking about and does not want to come from behind the counter to try and assist you with your request.
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April 2023 by Tisha Johnson
The workers will walk around the store but catch a attitude when asking for help
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September 2022 by Marlo Stevenson
Good when parts are needed and to drop off returns thru UPS
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September 2022 by Catherine Sweet
The line moved pretty fast and I got all the right parts .
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August 2022 by Phillip Mayes
The location is excellent easy access to In-N-Out great parking lot friendly employees and good prices