-
November 2023 by Empress J
Usually I don’t write reviews but…Last night I had one of the worst experiences with royal farms I have ever had. I placed an order with them through UberEats and the only issue was them not having the drinks I wanted so they switched them out, that was fine. Once the order was delivered I was missing a whole box of tenders and the sauce I ordered, so I proceeded to contact support and got my refund for what was missing. I then placed another order to replace what was missing from the first order. The driver gets there for the second order and he calls me and he explains that they believe it was the same order getting picked up twice. I explained that they forgot items from my first order, so I placed a second one but I hear one of the workers in the background saying that he’s not gonna make my second order because it already got picked up. I was told to cancel the order or come pick it up myself. After asking the driver to contact Uber support and having tried contacting them myself they say they won’t get back to me for 6-12hrs. The driver then cancels and they send a new one out. That’s when I decided I was going to have to contact the royal farms myself, because they’d just keep sending drivers. After calling 5 times someone finally answered. By then the second driver sent out canceled and another driver was sent out again.I tried to explain once again that I placed two different orders because they first one had items missing. I was told that they couldn’t be sure it was paid for. After being asked for a confirmation number ,one which I couldn’t provide from my end. I asked if they could check their system or ask the driver for it. Only for them to finally check and confirm what I had for both orders when they could’ve done it in the first place. My order was finally sent off with the third driver, but all that hassle just to get my food was ridiculous. All it took was to just take time to look in the system. As a food service worker myself, I just hope that the workers learn to do a better and stop making ordering an unnecessary challenge. I do appreciate them taking accountability and apologizing.
-
November 2023 by Marilyn Blackwell
This store is great since they got a new manager! The staff is very nice. Way to go Royal Farms on Donnell drive!
-
November 2023 by Fatmata Sumah Callinder
Received a chicken sandwich on molded bread today. The manager didn't want to give me her name, but gave me a refund and offered me 2 free meals. Never eat at the location on Donnell Drive in District Heights, MD.
-
November 2023 by DJBOBSTOPDASHIT MARYLAND SMOKE
This store has done a great turn around they have a wonderful guy Christian he’s new but so respectful thank you
-
July 2023 by Ashley Stewart
I came in this morning and was greeted by Ms.Q she was so polite & funny everytime I come in she has great customer service, she never has a nasty attitude & is very professional. I love coming in & seeing her she makes my day.
-
June 2023 by Makenzii Minor
The workers are very nice the bathroom is clean chicken good
-
April 2023 by Shazie K
Bathrooms were literally destroyed. Don’t use unless have to.
-
February 2023 by Tanasia Watson
this place needs better organization skills. Everybody was all over the place and I understand that because it just opened. But Mya did what she had to do. She was moving the fastest and did the best she could. She’s the best one I’ve seen thus far
-
November 2022 by Ann Clapham
I was planning on getting lunch from here, but after visiting the women's restroom, I quickly changed my mind. The bathroom was disgusting and seemed to have not been cleaned in forever. There was no hand soap at all. How are employees washing their hands? I wouldn't trust the food to be safe after seeing the state of the bathroom.
-
October 2022 by Christian West
They stare at me and my friends every time we go in, they don’t do it to nobody else.
-
September 2022 by Robin McKelvey (Sir Suavey)
Everything here is wonderful. I go there for gas, hot food (fried chicken to die for), lottery and sometimes the restroom. Wonderful staff there too! Kudos to all of you! I've always good experiences here. That's why I return again and again.
-
September 2022 by Miriel Patyerspn
Your gas is usually reasonable but they're in store prices are high have doesn't go in as much since the pandemic
-
August 2022 by Sherease Dean
I would think twice before purchasing any prepared food from this location. I was there this week and the women's bathroom did not have soap. This happens frequently so I felt the need to share.
-
July 2022 by Sherita
Staff is nice, clean store, well stocked, and the Brazilian Dark Roast coffee omg yummy for me as a coffee lover.
-
July 2022 by Sabra R.
I really like Royal Farm's deli sandwiches in general. They are made to order and really fresh and tasty. But yesterday I went in and had a wrap made by Miss Vonda. I was BLOWN AWAY by the care and attention she put into making it! When I commented on it, she said that she tries to make sandwiches she would enjoy eating. And it showed and tasted like it! Today, I went to a different location (National Harbor) because I had an appointment and I ordered the exact same thing. It was good-- but honestly nowhere near as good as the one the Miss Vonda made! As goofy as this may sound, hers really did taste like it was made with love. From now on, this is the ONLY location I'll be visiting! Thank you, Vonda!
