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June 2023 by Willy R.
Hello, I've never had an issue of service or cleanliness of my clothes but it would be nice to have more than just one person working the register in the mornings. It's a peak time for persons who have to go to work but are stopped by just having one person at the register. Also it's an easy burnout for your employees.
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May 2023 by Tango E.
In late April of 2023 I brought in 2 suits and 6 shirts for cleaning on a Friday with pickup for Saturday. Long story short 5 of the 6 shirts were lost and the staff there could care less. They gave me some bogus service ticket set for me to have to come back in a month to check and see if they found my shirts. This is entirely unacceptable, and I'm in talks with legal representation to what case can be made. I mean it was well north of 600+ dollars worth of shirts that they lost and don't seem to care about. If my legal team comes back to me saying I've got a possible case then my intent is to bring this company into litigation. Zips will be held accountable, and made to do right by there customers.
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February 2023 by Anthony B.
If you have nice clothes and want them properly cared for, don't come here! I took a jacket there WITH NO STAINS just to be cleaned from odors and it was returned with multiple stains on the front. Also, on multiple occasions I requested sweaters folded over hangers and each time I picked up ny clothes, half the order was wrong. When I brought this to the attention of the employee helping me he said there was nothing he could do and he refused to simply fold them and put them on hangers while I was there. Don't expect the customer service to reflect they care, it's clearly just a job to them. This is a clear example of you get what you pay for with this location.
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December 2022 by Gavata S.
White dress I picked up is on the outside of the rest of my dry cleaning DESTROYED. And there's no manager in at 8am to discuss this with.
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December 2021 by Maneka M.
Miscommunication Good Great service
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July 2021 by Orlando L.
Went there to get my dry cleaning and they lost one of my shirts and was so nonchalant about it. Basically just dismissing me with no real explanation or follow up or anything. Thanks for nothing Zips definitely not coming back.
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March 2021 by TL W.
My first, and definitely my last, visit to this location was absolutely horrible. I put in 11 items( 3 wool coats, 5 wool sweaters, 1 pair of wool pants, 1 pair of regular dress slacks and a silk blouse) in on Monday evening , March 1, 2021 and picked them up today March 4, 20221. I really wanted to like this cleaner because it was local, reasonably priced and supposedly used eco-friendly solvents and cleaners. In fact, if you research Zips they claim to have been a green dry cleaner before "going green" was popular and that they don't use Perc, but this has proven to be a BOLD FACE LIE! I just received my clothing back and ALL of my items reek of that PERC smell, in addition to a more repulsive smell reminiscent of a dirty sour mop! Furthermore, 3 of the 5 wool sweaters I brought in came back extremely shrunken. This is absolutely unacceptable. Even if they offered, I would not be willing to give this cleaners another opportunity to put harmful chemicals into my clothes, and damage them more than they already did. Noting but a FULL REFUND, for all of my items, will suffice!
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July 2020 by Jacqueline T.
I would not come here if I did not have to. Once I am able to get my own stuff to press my uniforms myself I promise you I will not. The customer service is lacking. In the morning the staff is amazing but the afternoon staff are Spanish women and they are very rude. Now all Spanish women aren't rude. But these women OMG. It takes so much out of me. I will leave my uniforms for until the next day to not have to deal with them. The professionalism is lacking. I spoke with the GM Justin and he did NOTHING. I explained to him and he even heard the women his employee the way she was speaking to me what did he do nothing. I know he did nothing because she continues to be nasty when I come into the cleaners. THE MORNING STAFF IS AMAZING. THE PROBLEM IS THE EVENING STAFF!
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May 2020 by Janaya W.
On April 25, 2020, I went to Zips Dry Cleaners-District Heights to pick up an Ivory Cloud Rachel Marcell Mix Lace Dress that I had dropped off for dry cleaning. The dress was stark white at the top and bottom before I dropped it off at Zips Dry Cleaners. When I went to Zips Dry Cleaners-District Heights to pick it up on April 25, 2020, the dress was white at the bottom and blue at the top, with blue streaks on the top and white splotches on the top. Attached are the photos of how the dress looked on April 25, 2020 after Zips Dry Cleaners turned it blue at the top. I spoke with the Manager who said that she would try to redo the dress. I inquired about compensation for the dress if Zips was unable to fix the dress, but the Manager said that she was not sure about that. I left the dress at Zips Dry Cleaners and returned on May 9, 2020 to pick up the dress again. When I arrived on May 9, 2020, the dress was lightened from blue to grey at the top. The Manager said the owner would call me. I sent an email to the owner. I didn't receive a call but I did receive an email on May 12th which went to my spam box and I did not see until May 27th. I followed up again on May 27th to check on the status. Zips replied saying they tried to bleach the dress blamed the color of the dress on a manufacturer defect. They want me to contact the manufacturer which they say will take 6-8 weeks. What manufacturer defect turns a completely white dress blue with white splotches? The entire customer service experience has been extremely insulting. They refuse to take responsibility for their actions and want to pass the buck to the manufacturer. They fail to acknowledge that they turned the dress blue and were only able to lighten the dress to light grey. Think twice before putting anything in this cleaners, especially white items.
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March 2020 by Jo Jo C.
I've searched long and hard for a dry cleaner who could actually CLEAN my items without damaging buttons, missing spots, or charging an arm and a leg. I went to this zips location on Saturday afternoon to drop off several items and was greeted instantly with great customer service. I was then impressed at how inexpensive my total for all the items I had were. The gentlemen who assisted me got me in and out in less than 5 mins. I went back this Monday to get my items, and although it was a bit of a line for pick up, they moved quickly to get everyone taken care of. When I got home to review my items, I could not believe the attention to detail they took. All my items were spotless, pressed amazingly and NONE of my buttons were damaged or broken. A jean jacket that I gave them that was pretty dirty initially, now looked BRAND NEW. So brand new I almost thought it was the wrong jacket, I forgot the original color LOL. There was one shirt that was cleaned but a spot could not be removed, but they made sure to place a note on the shirt indicating that they took extra care to clean the shirt but to avoid damaging it, they couldn't get it out. No biggie. I give this location 5 stars! Keep up the good work, customer service, and excellent prices! I Won't be going to any other dry cleaners going forward. Signed, new customer.
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October 2019 by Casey L.
Antonio at Zips District Heights show exceptional customer service and always greets customers with a warm and pleasant smile. Antonio is patient and handles my clothing with care. I recommend any and everyone to visit Antonio and the Zips staff In District Heights for some of the best dry cleaning service in this area.
