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December 2023 by Christina Mahon
When I rented my storage unit in Dundalk it had just changed management. I was greeted that first day by a kind and helpful person who informed me she was the manager Kayla if I remember correctly. She walked me to my unit where we found just a bit of dust and dirt on the floor. She promised to have it cleaned and mopped before I returned even though I didn’t think it was necessary. True to her word the unit was sparkling. I have always received the friendliness reception when I’ve had cause to stop by the office. I recently moved out as I no longer need the extra space and I had neglected to inform them. I received a phone call not long after. It was the sweet young lady. She told me she was doing her rounds to check that all the units were secure for the night and she noticed my lock was gone and my unit empty. She wanted to be sure there was no problem, that I knew my storage was empty. She then went ahead and closed me out before I was charged anther month. I truly appreciate the diligence and customer service and support that is her standard.
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December 2023 by chica loca
When is the location had an excellent customer experience with the gentleman by the name Corry. Great job. Ty for for your service!!!
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November 2023 by Samuel E
I recently rented a storage space at Extra Space Storage, and I must say the experience was exceptional, thanks to Kayla, the store manager. From the moment I walked in, she was incredibly personable, attentive, and genuinely addressed all my questions and concerns. It’s evident that she truly cares for her customers and aims to provide an unparalleled service experience. The customer service here is indeed top-notch, and I wholeheartedly recommend this location to anyone in need of storage solutions. Kudos to Kayla and the team for making this process so seamless and pleasant!
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November 2023 by Michelle Wilson
The manager Kayla is awesome. She goes out of her way to help and make sure everything is perfect.
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October 2023 by Katlyn ruble
I had the pleasure of speaking with the store manager, Kayla at the Northpoint Road location. She was super sweet and so helpful. She was able to give me the information I needed over the phone with some verified details. She also informed me of the new ownership and let me know that if there was any changes that they would give me a heads up before hand. One of the best people I’ve had an interaction with life storage so far.
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October 2023 by Lance Pierce
Kayla helped me out SO MUCH. I travel a lot and typically have poor experience at storage facilities. However, that was not my experience here. Thank you so much Kayla for your professionalism and care with customer service, if I could give 10 stars I would!
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October 2023 by LaShon Powell
I love Kayla's personality. She was very caring and considering of my needs.
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September 2023 by Spyridon Vouros
One star because you just made me pay $40 interest for late fees that you guys changed the account without saying anything to me.Really bad business from a customer that is loyal for long time . Extra space is the worst company ever and this is the reason I moved here . Extra space bought life storage so I’m out of there soooooon .
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September 2023 by terina stevenson
Correy is so perfessional and nice and respectful he goes above and beyond. Mel is disrespectful and nasty I don't like her attitude at all I will not come here to do business is she is her because she is disrespectful
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July 2023 by Nicholas Smith
Mr.C.Dammons was very professional and very helpful in all my needs that were necessary Great rep he deserves a raise
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June 2023 by Deborah Bayless
Damon was very, very helpful. Extremely professional and patient he made the sign-up experience quite enjoyable, if you can believe that, but he’s a gem.
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June 2023 by Christine Schram
My fiancé has a lease here for our two units plus one for his mother. His mother also has a bunch of units here. We are only sharing a lease for one unit with here. As I am the o e paying for our two units, hers should NOT be allowed to be added. She should not be able to change the lease holder name. We have fixed this before and it upsets me that this is an issue to begin with. This isn't MILs fault, this is Life Storages fault. Also, stop raising my rates, I swear the cost of my unit has gone up over $30 since January, and not once did we receive a notice. Seriously think I'll be moving my things to a more secure facility that has 24/7 access and won't change lease holder information.
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May 2023 by Anne Marie GINGHER
Had to move out of Ft Howard to Dundalk, and this place has amazing staff, priced reasonably.
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December 2022 by K Booz
Correy was very helpful and answered all of my questions and concerns. It is so nice to have people in customer service who are professional, calm, pleasant and knowledgeable, who genuinely care about their customers! Hope was also very kind and helpful!
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November 2022 by Poca Fernandez
My husband, (Mr.Johnson) raves about this location. Best storage spot that he’s been to yet. Privacy is what he values and he appreciates how much the other tenants mind their business