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July 2023 by T B.
I am moving my prescription elsewhere. This pharmacy has went downhill. The last several times I tried to pick up medication that was already sent electronically, I was told that my prescription wasn't ready, despite the request being sent hours earlier. I asked the clerk when it would be ready. She says next week. Um what! It's an antibiotic. However we can expedite it today, come back in 15 mins. I ask the clerk, what's going on ? Every time a med is electronically sent here, I am being told to come back in 15 mins! She says there are over 7,000 people waiting bla bla bla ? Then she says it's not worth it to be yelled at for minimum wage ? Excuse me ? Then proceeds to tell me I can take my prescription to Giant or Walmart. Ma'am, that's where I will be going moving forward. Zero stars !
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May 2023 by Andrea N.
Just about every time I need a question answered from this pharmacy via phone, I get immediate bad attitudes from whomever is on the line. I understand being in a customer service role can be frustrating pretty often because frankly people can be jerks, but when I am asking a general question about my medication with no angry or condescending tone in my voice, the last thing you should do is talk to me like I'm a child. I'm not a pharmacist, I'm asking these questions for a reason. If you feel the need to speak to people like they're stupid, maybe you should be in a role that is not customer-facing.
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April 2023 by Richard Lawrence
The pharmacist Kay is Extremely rude and insensitive to her customers. When you have the displeasure to talk to her on the phone she will talk over you and not allow you to get a word in I'd give 0 stars if I could. Every CVS has problems but Durkirk store could improve drastically by getting rid of the Nasty Pharmacist Kay
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April 2023 by Elsa Harris
One star and it is for the pharmacy assistant at the pick up window on Sunday, April 23, around 1:00 pm. The day before I tried to pick up my prescription at the drive- thru, it wasn’t ready. When I informed the girl at the window that I’d been waiting for my refill for 3 days now— she was rude and dismissed. Then I let her that the pharmacist told me that if it wasn’t ready, to come inside- that way it could be expedited—her answer” you can go inside if you want to, isn’t going to change anything. I just expedited here and still going to be 30 to 50 minutes. I left in tears, even after explaining to her that I had missed my dose for 3 days now, and I need it— her attitude was like I was bothering her. I’ll be changing pharmacy in my next doctor visit. This was their second chance.
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April 2023 by Katherine F.
Tried for over an hour to pick up a script today...the automated system told me the refill would be ready by noon...drove up to the drive thru window after waiting approximately 20 min in line ...arrived at 1pm and was told to come back in 15 min....hmmm...told him I would meet him inside in 15...parked my car waited about 10 min...walked inside the screens are pulled over the pharmacy windows no signs visible...but I hung around ignored for about 10 min...finally a customer said they are closed for lunch until 2pm...so I get back in my car back in the line for the drive thru....the line didn't move...lady in front of me fell asleep...luckily she had shut her car off first...several more minutes pass...I get to the window tell the guy there he might have warned me they were closed inside, adding I wasn't moving without my script this time...he closed the window...about 5 mote minutes pass then an irate young lady opens the window and starts shouting at me...my script was still not ready they are 5 days behind and if I don't move my car they will call "the cops"....very class act....and waste of my time!
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April 2023 by Google user
I've had so many issues with this CVS in the past... however, I've been noticing a difference lately (for the better). I have interacted with, and been helped by the pharmacy tech, Julia, twice in the past week and she has been so kind, patient and helpful. Thank you, Julia \\u0026 CVS for the hard work and what seems to be *I hope* a turnaround in customer service and patient care.
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April 2023 by JUDY GRAY
I've had so many issues with this CVS in the past... however, I've been noticing a difference lately (for the better). I have interacted with, and been helped by the pharmacy tech, Julia, twice in the past week and she has been so kind, patient and helpful. Thank you, Julia \\u0026 CVS for the hard work and what seems to be *I hope* a turnaround in customer service and patient care.
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April 2023 by Chris Haussmann
Please see video. Below is a sample of CVS in Dunkirk MD refilling prescriptions without the patient requesting refills. And now they are calling and texting me to come pick up more. I already have a 8 month supply of one of my insulin in the refrigerator.
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December 2022 by Robert J.
This is probably the busiest CVS in the Southern Maryland region. They have been unable to get prescriptions that I depend on ordered and did not offer to search other CVS locations until I specifically asked. I had to drive 30 miles out of my way to a CVS in Upper Marlboro to get my prescription filled. Last night during peak hours, my wife tried to stop on her way home at 6:25 PM to pick up some prescriptions. There was a sign on the drive thru widow and on the front door that said closed till further notice with no explanation. I've heard from others that this has happened before at this location. Your best bet is to find another location to get your prescriptions filled in my opinion.
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August 2022 by Steven D.
Not really a bad review, but this pharmacy has done this to me twice now and people should be aware that it could happen to them. Once at the inside pharmacy pickup I waited in line for a good while until it was my turn, just to be told they are now closed for 30 minute lunch break. No prior warning this would happen after waiting in line. It happened again today at the drive through pickup window. Wait in line until my turn just to be told they are now closed, come back in 30 minutes, again no prior warning. Just a heads up.
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August 2022 by Hussain Z.
I wish I caught the staff names in this situation so I could put them on blast. I have to go to CVS pharmacy in order to fill my son's EpiPen that he needs every year for school. CVS has the EpiPen two pack for $109. It's cheaper than insurance. His pediatrician writes a prescription for EpiPen. I go to the pharmacy to get it filled, the nasty uneducated girl behind the counter goes on to tell me that the prescription is incorrect because it doesn't describe what kind of EpiPen it is and that there's somehow millions of different types of epipens. I explained to her we get it filled here every time and it's the EpiPen adult. I go on to explain to her that there's really only two epipens a junior and adult. I contact my pediatrician who goes on to tell me that the pharmacy is not interpreting the written prescription correctly because "Junior" wasn't written on the script, therefore it is an adult epipen. I have my pediatrician electronically send the prescription to the pharmacy. I got a weird robotic message from CVS pharmacy saying that they're trying to obtain approval to fill the prescription. I call CVS to then be connected to this nasty uneducated bitch who tells me the prescription is 371. I then have to explain to her that you have an EpiPen to pack for 109 on your website. She completely ignores me and explains that it's 371. I explained to her multiple times that it is not. I call the other CVS at Bayside and had the prescription transferred there. I asked the pharmacist there if she understood what I was talking about regarding the two pack EpiPen for 109. She understood exactly and filled the prescription.It seems the goal of Dunkirk pharmacy is not to distribute medication but to create all kinds of barriers preventing that.
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May 2022 by Marty C.
IF I COULD GIVE A ZERO I WOULD!!! I called to check on 3 prescriptions, my doctors office called all at once. The pharmacy told that my doctor had called one of my prescriptions into several other pharmacies. I told the girl that doesn't make any sense. She said I would have to call my doctor or I could pay an additional fee because my insurance now will not cover it because it's been called in somewhere else. I called my doctors office, that laughed, said no they only called them all in to CVS at 1:47 PM. The pharmacist got on the phone, said I was yelling at her and the other employees, (I wasn't) at this point. She then said that is I didn't like it to go somewhere else. She is a rude nasty SOB. So we should all take her advice and ALL of us go somewhere else. Perhaps CVS will get the picture and hire a professional.
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January 2022 by Deirdre B
I admittedly don't use the pharmacy here because of my health insurance plan, so I have no experience there. However, I do frequent this CVS for many personal care items. I've always found the employees very helpful and friendly.
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January 2022 by W Andrson
If I could go anywhere else, literally anywhere, I would. But insurance restricts to CVS. If I could give 0 stars, I would. I’m not sure if it’s because they are the only one within driving distance and others are stuck like me, but their sense of urgency is horrible. Never completed in a timely manner.
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January 2022 by Y A
Drive through pharmacy pick up is extremely slow here. I had to wait more than 20 minutes in line. I drove away few times because the line was not moving.
