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March 2024 by Guatesposa
The manager is VERY lazy. She always has her door closed with nobody inside. When people come in that actually need help, they have to wait for the ONE person that actually works in the lobby to finish with other customers. I have been there when I have had to personally wait while she prances out of her office and chats with friends that have come in to see her. It's infuriating and one of the reasons that I only go if I have no other option. Otherwise, it's ALL done remotely. Get rid of this entitled manager who doesn't care about customers. She is there for a paycheck and to see customers who are her friends.
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November 2023 by Kristine Jacobsen
They’re really nice if you want to open an account. After that they are rude. Especially the manager. After waiting for 20 minutes for customer service to do a wire transfer her ‘friends’ came in. She asked me if I had been waiting. I said “yes I have.” She informed me that the people who just walked in (who she acknowledged and greeted and hugged) would be quick because they were just signing their closing documents. So I sat back down. 20 minutes later I left. I do not go into that branch and I’ll be closing that account. I need a bank who provides customer service.
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July 2023 by Christian Wathen
This bank is a joke need better staff who are willing to work and actually do their jobs.
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December 2022 by al ex
Good rates, massive potholes , friendly geckos
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December 2022 by Allen Aud
One of the worst banks ever!
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November 2022 by Edie Peterson
The team of ladies here are AMAZING! I had an issue with my account and called the Waldorf location-wow, horrible customer service there-called my branch and AWESOME! They got me in and fixed my account issues and then some! This team is the BEST! I am a bankers daughter and left so happy I called my dad and told him! ☺️ the BEST!!!
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April 2022 by Lynn Cox
The bank manager at Truist in Dunkirk has helped my family for years. She has been with SunTrust for years and is reliable, concerning, interested in helping you and available when needed. The tellers and other bank employees are also helpful here at this bank.A one-star rating on this bank indicates to me that, that particular disgruntled client can’t work together to have a positive experience and is not worth having. I mistakenly selected a thumbs-up on that client’s one-star and regret that.
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October 2021 by Mindy
Staff is not helpful. Tried to ask to talk to a Manager about my account and teller said she could not help me. Teller did not even try retrieve a manager on duty or ask if she could sit with me when manager was done with current client. Had to go to another branch to get help. Avoid this branch at all costs if you need help with something. Save yourself the time and go somewhere where they will actually look at your account. Former Dunkirk Suntrust customer. Not very happy this is now my bank due to merger of the two banks.
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July 2021 by Mindy Sanders
Staff is not helpful. Tried to ask to talk to a Manager about my account and teller said she could not help me. Teller did not even try retrieve a manager on duty or ask if she could sit with me when manager was done with current client. Had to go to another branch to get help. Avoid this branch at all costs if you need help with something. Save yourself the time and go somewhere where they will actually look at your account. Former Dunkirk Suntrust customer. Not very happy this is now my bank due to merger of the two banks.
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June 2021 by David curtis
Worst bank in the county, drive-through service is slow. There will be seven people working and only one helping customers. If you deposit a check or have any dealings with them, they treat you like a criminal and put holds on your checks. Extremely poor service in their ATM works about half the time. Wouldn’t recommend
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June 2020 by Jeremiah Kenworthy
Not a good branch. Must need new management.
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February 2020 by Di Bailey
We received exemplary service when we visited the bank, shortly before closing Saturday, Feb 1, 20 and spoke with Mr. Reid. Concerned about some charges and fraudulent activity on our account, Mr. Reid carefully listened, reviewed and corrected every issue. Although we ran past closing time, he did not rush us and treated us with great courtesy. Upon closing the conversation, he asked if we had any other concerns. We would like to thank him for his help and hope that Mr. Reid is recognized for his great customer service and management skills.
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December 2019 by Susan Burgess
Not only are the tellers friendly, helpful and knowledgeable, but I find any manager I’ve dealt with just the same. I’ll continue to do business with Dunkirk SunTrust.
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October 2019 by Billy Duckett
Best suntrust to go to, everyone there has always been a huge help. By the way they fixed the atm outside.
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October 2018 by Britt Dunn
This branch is extremely disappointing. The tellers are nice, but the branch manager is very rude. The Prince Frederick branch may be far from my house , but overall they provide a much better experience.
