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February 2024 by Keisha Armwood
Great customer service
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January 2024 by James Cox
As with any home move, there are many things needing to be coordinated. Returning the rental truck should not be an added hassle. This return was quick and easy. Maybe only taking a total of five minutes from pulling up to the return area to getting into my car. ba-da-bing Many other things to do. Thank you.
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December 2023 by Marlene Rhock
Location clean. Agent knowledgeable and courteous. Will definitely use again if needed.
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December 2023 by Jonathan Simpson
There was a posted price that was different than what they wanted to charge. I said well what is that price. They said they just haven't taken it down. I say aren't you suppose to honor that. I got shut down real quick. I'm upset but let it ride. 4 months later it is still up. I took a picture of it. First time is a mistake. The second time is completely unacceptable. I ask to speak with a manager and they will not let me. Wonder what will happen when my lawyer contacts them. ?
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December 2023 by Pdpablo Vega (Pdpablo)
Manager over charged me lied and states vehicle was driven 400 miles also added extension fees and tried to make my bill as high as possible after returning vehicle not expecting the extra charges and fees definitely don’t recommend using this uhaul facility especially if Sam aka manager is working definitely will suck you dry
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October 2023 by Amanda Holley
Just got a hitch installed on my 2013 Explorer. The price was amazing and I was quoted 3 hours and the tech was done in less than 2! The woman at the desk was so nice (despite the unnecessarily angry customer she was dealing with when I arrived to pick up my vehicle). She answered my questions and got me set up with my warranties. 100%would recommend a hitch install here (wayyyyy cheaper than anyone else I called too!)
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July 2023 by Rich Ledger
My first time using U-haul in East New Market in a very long time. They were in the smaller office in different building last time. The woman with dark hair who helped me 7-26, 7-27, and 7-28 to check my vehicle 7-26, lift and hook up the trailer 7-27, and receive it back 7-28 is a 10 out of 10 in customer service. She explained I needed a larger ball hitch and verified I had an adaptor on 7-26, she explained the reasons why she twisted the chains between trailer and my vehicle, explained the third brake chain on 7-27, and let me keep a couple blankets on 7-28 that I had rented. I plan to come back and would highly recommend the store to others. One small thing was I had to buy the furniture dolly for $20 that I signed up to rent for $7 on-line. But, given she gave me a couple of blankets and the price was only $20, no big deal. I was very impressed with the prices compared to Walmart or other stores for items I checked. The biggest positive was the customer service by that particular employee - again 10/10.
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May 2023 by javier morales
Black over wieght kid front desk has zero manners. I confronted him, he said he was having a bad day. So he try’s to let his frustration on customer. SMH hope a manager address this poor behavior besides that facility look brand new
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April 2023 by Andre Griben
Pulled in got taken care of right away no wait
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February 2023 by charles e.t. ross
The staff at Uhaul were very knowledgeable and had excellent customer service. The van came in handy for a quick moving job.Thanks Again!!!!
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July 2022 by Linda Floyd
My review concerns U-Box. I used 2 U-Haul Metal U-Boxes for a long distant move from down south. After a terrible experience with the whole process of call centers and getting my U-Boxes delivered to my home, Christine Little at U-Haul East new Market, Md needs a medal. I would highly recommend the U-Box service but only if you are dealing with Christine Little at this branch she handled my problems and concerns in a very professional manner, with the help from Susan in U-Haul Traffic Customer Services in NJ.
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April 2022 by Bridget T
I reserved a storage unit and gave my credit card to hold the unit on a Tuesday and told them We would be in Thursday. Well , no one was there on Thursday and they do not answer phones at this place. Friday I finally got in touch with someone , Christine (said she is the GM), she told me she did not have my reservation because it was canceled because we didn’t show up on Thursday…. VERY RUDE woman. She did not care that we had a uhaul full of stuff and no where to put it. All she wanted to do is say to me we had 24 hours to get the unit !!!!! It did not matter that NO ONE answers their phones AND NO ONE is there at the office . Pretty much that was my problem. Absolutely disgusting !!!!!!!!! I will be filing a complaint with UHaul this week !!! This woman needs to lose her job !!!!!
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June 2021 by Ernest Young
It is what it is. The person ar the desk was very nice, even when I gave them a bit of a hard time.
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June 2021 by Bobby Chewy
Safe and secure. Great place...
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June 2021 by Rene Duffy
Christine is awesome and helpful..thank you Cambridge Maryland U-Haul
