Car Rental in Easton, MD

“I recently had the opportunity to work with Mullkins Auto Body following an accident involving my 2017 Toyota Corolla LE. Despite having 135,000 miles, the vehicle was in excellent condition prior to the incident, when another driver backed into the driver’s side in a parking lot, resulting in approximately $8,500 in damage. The repairs required were extensive, including the front quarter panel, bumper, upper and lower grille, headlight and housing, and the passenger-side front door.

The claims process with the at-fault party’s insurance company took some time, and given the vehicle’s age, I was understandably concerned that it might be declared a total loss. Repairing the car was critically important to my family, as it is essential for my daily commute and for my wife to transport our daughter to school and medical appointments. The timing was especially challenging, as a major snow and ice storm was approaching.

Once Mullkins Auto Body was assigned to the case, their team immediately demonstrated professionalism and urgency. The front desk representative was exceptional—proactive, communicative, and genuinely empathetic. She ensured the vehicle was retrieved from the impound lot before the storm hit and kept me thoroughly informed throughout the process. When the initial estimate indicated the vehicle could be totaled, she communicated transparently while explaining that final approval rested with the insurance company. Shortly thereafter, she delivered the welcome news that repairs had been authorized—a tremendous relief for my family.

The repair process ultimately took approximately 11 days due to additional parts needing to be ordered mid-repair. Throughout that time, the team maintained consistent communication and provided clear updates. Most importantly, the quality of workmanship exceeded expectations. The vehicle was restored to a condition that rivaled—if not surpassed—its appearance when it was new.

Mullkins Auto Body combines technical excellence with outstanding customer service. Their professionalism, transparency, and genuine care for their customers set them apart. I would confidently recommend them to anyone seeking high-quality collision repair and a team that truly values its customers.”

“Mohamed, the new manager at Enterprise in Easton provided the best possible customer service experience. He went out of his way to inform me of a possible issue with my scheduled rental. Mohamed resolved the issue and I received the rental without any problems . I felt like a valued customer. Thank you”