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August 2023 by Rosalie Patterson
My service was fast a job well done. The bathrooms and waiting room was clean. Coffee was hot and cold water was at you finger tips.
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August 2023 by Andrew Schneider
The appointment as easy to make and the service advisor was knowledgeable and courteous. My vehicle was serviced, washed and ready to go within an hour and everything was done right. You can’t ask for more than that.
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June 2023 by Michael A.
I bought a truck from these guys about 4 years ago. My truck currently has several things wrong with it, and I took it to their service department. I had purchased the extended warranty just in case of something like this. Only for it to be dishonored because somehow ... according to them ... I neglected to have enough service done on the vehicle. I work from home, and do not use the truck often, and when I do it is typically local. In the 4 years I owned it, I had put 35k miles on it. And in that time changed the oil twice, each time as the light indicated. However, 2 oil changes wasn't good enough. In my warranty contract, it states vaguely that I need to service the vehicle according to manufacturers recommendations. Ford apparently recommends an oil change every 10k miles regardless of the oil indicator. They used this exploit to deny my claim. I'll never do business w/these people ever again. I can't in good conscience, knowing that they employ people to take advantage of their customer base for monetary gain.In fact, I've owned and loved Fords my whole life, but this experience has shifted my opinion. That is how bad it is. Time to go visit BMW or Subaru or anyone more deserving and with a better reputation for customer service.At a minimum ... save yourself the grief, and tell the sales person to shove the warranty squarely up their rectum. Either that .. or be a lawyer. Because in fact, that admin company they used to screw me over ... told me exactly that: To lawyer up ... it's the only way my situation was going to change. Quality folks. Corporate greed is bad mmm'kay?
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June 2023 by Webber’s Lawn Maintenance LLC
After having a disappointing experience at Preston Ford, we decided to come to Hertrich instead. We highly recommend this dealership! Howard, our salesman was great and easy to deal with. And Matt Christopher (the sales manager) was awesome too! We were in and out quickly and felt very well taken care of! Definitely will continue coming here for our vehicle needs! We purchased a 2023 Ford Explorer ST!
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June 2023 by Denelle Ryan
Scott in sales was outstanding!!! I couldn't recommend someone more highly. I came from out of state to purchase a Maverick and he was communicative and on the ball every step of the way.
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May 2023 by Isabell Reynolds
Loved all the workers there! They helped me get my first car! Scott Spittler was the biggest help out of them all! That man will try anything and everything to get you a car! So please if you’re a person that’s looking for your first car please go to them!
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April 2023 by Shannon Carter
Had an incredible experience yesterday with Scott Spittler helping me find my next vehicle! They were so kind and patient with us throughout the process and Kevin Little was an excellent source of help as well. They worked with us and made sure we got exactly what we wanted and left the dealership happy! Best car shopping experience ever! Thank you all so much. Highly recommend!
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April 2023 by Kirra Gowe
My boyfriend went to Hertrich Ford of Easton in search of his next vehicle. He was met with a team of very knowledgeable professionals who were able to reassure him on his needs, and found the PERFECT vehicle for both him and me! We bought our 2017 Genesis G80 and could not be happier! Nicole and Matt were fantastic to work with!
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April 2023 by Duane Sheldon
The service department is poor. They do not communicate about your vehicle. They do not return phone messages or deliver your car when promised. I am not talking about missing the promised time by minutes or hours, they take days to do a 1-2 hour job that was scheduled. Look for a different dealership to take your car.
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April 2023 by Jay Lister
Thank you, Jordan Snay, for all of your help today! You were very patient and thorough, answering all of our questions and pointing out all the features that we didn't understand. We look forward to happy travels with our new (used) Ford Escape! Go see Jordan, and get the care and attention that you deserve!
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March 2023 by Susan T.
ABSOLUTELY HORRENDOUS! Everything about this place. The service department has unreliable service advisors, say they will do something and do not. They lie to you straight to your face. They all have horrible attitudes. The sales department is a joke. This place is the last place I'll ever go to!
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March 2023 by Mike Baugh
I had a great experience with Hertrich Ford. There was a little hiccup with the order and Nicole said she would fix it and she did. They also do a very fast and professional job of getting our vehicles in for service and most importantly back on the road!!
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February 2023 by Terry Tuite
Outstanding experience! Our Sales Rep, Corbin, was exceptional. He monitored inventory for several days and found our dream vehicle. We purchased our 2021 Audi Q7 and couldn’t be more pleased. Corbin and his manager, Nicole, were thorough, professional and very patient with our myriad of questions and concerns. We got a great price, fair trade in and the financing plan that works with our budget. We highly recommend these folks. They are honest, fair, accommodating and extremely knowledgeable. Great transaction!
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February 2023 by whitenoise media
Great sales experience, especially when buying a vehicle out of state. Jordan was an excellent salesman and worked to answer questions remotely and align the process before coming in. On arrival, the vehicle was clean and ready to be viewed. They gave me the freedom to explore the vehicle and test drive “anywhere” on my own to make sure I was satisfied before buying. They were a far different experience than what I’ve experienced with other ford dealers. I’d definitely be back again (and I live 2.5 hours away).
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January 2023 by Terry Pitt
Outstanding experience! Our Sales Rep, Corbin, was exceptional. He monitored inventory for several days and found our dream vehicle. We purchased our 2021 Audi Q7 and couldn’t be more pleased. Corbin and his manager, Nicole, were thorough, professional and very patient with our myriad of questions and concerns. We got a great price, fair trade in and the financing plan that works with our budget. We highly recommend these folks. They are honest, fair, accommodating and extremely knowledgeable. Great transaction!
