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July 2023 by Jocelyn Elliott
Please be careful when buying your vehicle from this dealership. My husband and I brought a new 2024 vehicle back in May. We thought it was a smooth transaction but have yet to receive our title and registration. The MVA can not find our car in the system! My husband and I have called numerous times in the past couple of weeks and now our registration has expired and our vehicle is still no where to be found in the system. They do not have a title or registration office in their building and don't work closely with the Honda dealership next door to even know what's going on with their customer's transactions. I've had to call the MVA office and fill out a dealer complaint form due to this issue.
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July 2023 by gabriele d
Anyone interested in a new vehicle come to this dealership and ask for Landen! He was super helpful. He’s a people person and knowledgeable about the Kia vehicles. He also cares about his customers. Thank you Landen and all the other members of this dealership who got me in my sweet new ride!
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June 2023 by Sarah Toelle
Just got my new Kia Telluride! Working with Devin and Sean was amazing. The easiest buy and trade transaction ever (and I’ve seriously purchased and sold a ton of vehicles over the years). Devin was extremely knowledgeable and helpful, polite and no pressure. He went out of his way to save us the two hour (each way) trip to the dealership because we live so far and have so many kids, he delivered the vehicle to us and drove our trade back! I’ve never had such amazing service. We negotiated everything over the phone, emails and text, and we just had to sign a few papers at my house. Not to mention, I have my beautiful dream car that fits all those kids in my amazing Telluride! Couldn’t be happier:) perfect experience we are one happy customer family!!
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June 2023 by Lee Pierce
First we have bought 3 cars from here. The first issue was when my husband traded in his truck Hertrich didn't pay the loan off til after a month and half after we purchased the new truck and it dropped our credit due to 30 day pass due. Then the Sorento we purchased 3 months after getting the oil sensor broke, 3 months later the transmission went up. Thinking beings we have been loyal customer they would help us out work something out because at those point I no longer wanted that car. I was wrong. Found a car I liked we were told it was too late for the banks so they work on it the next day. Gave me a rental car. The car smelled bad, and was out of gas. Next day never got a call back. My husband had to call them and they said they were working on it.4 pm still no call back. The DM was very condescending, and had horrible customer service. I will never buy another car from this place. It's a shame I bought a 40,000 dollar car and 6 months later the transmission is broke. It's very frustrating to know that we've been lied too.
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June 2023 by Google user
Just got my new Kia Telluride! Working with Devin and Sean was amazing. The easiest buy and trade transaction ever (and I’ve seriously purchased and sold a ton of vehicles over the years). Devin was extremely knowledgeable and helpful, polite and no pressure. He went out of his way to save us the two hour (each way) trip to the dealership because we live so far and have so many kids, he delivered the vehicle to us and drove our trade back! I’ve never had such amazing service. We negotiated everything over the phone, emails and text, and we just had to sign a few papers at my house. Not to mention, I have my beautiful dream car that fits all those kids in my amazing Telluride! Couldn’t be happier:) perfect experience we are one happy customer family!!
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May 2023 by Keller Daniels
Brian Hunt was my salesman, he was very helpful and was able to answer all my questions concisely and without hesitation. He was also flexible and worked with you very well. Thank you so much Brian!
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May 2023 by Carleta Collins
I recently purchased a Kia Sorento from Hertrich in Easton and my whole experience was fantastic. Devon my salesman was awesome!!! I was in contact with Devon for two months and he was patient and stayed in contact with me via email and phone. I explained my circumstances to him and he patiently waited for me to come in to complete the sale. I recommend anyone that is looking for a vehicle to go to Hertrich Honda/Kia and ask for Devon, you will not be disappointed.
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March 2023 by Ciera Plutschak
Devin and Sean were wonderful to work with. They asked all of the right questions to make sure I purchased the right vehicle. Through the entire process I was never pressured and they listened to what wanted. The dealership didn't have the exterior color I liked on the lot so Devin went above and beyond to get one delivered. It arrived the next day! In no time at all I was able to trade in my old vehicle and leave with a new Sorento!
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February 2023 by Hunter Marvel
Landon was an awesome salesman who helped us get into a sweet Telluride. He was attentitive and super helpful without being pushy or demanding. He's very personable and I would buy from him again. If you're looking for a new Kia, get up with Landon!
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January 2023 by Sequoya Pennington
This dealership Service center is honest,does great work ,they offer sunbit options to pay for work done because of the professional work and service it cost but it's worth it I have no complaints at all.
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December 2022 by Toni Sturgis
Justin Proud was my salesman and I am very grateful for his patience and kindness. Justin made my car purchase smooth and painless for me. He worked hard to get me the best deal possible. I love my new car and I am very appreciative of all he did for me.
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November 2022 by Donna Klem
I purchased a new Kia here last week. The buying process started 2 months ago. Justin Proud was our sales rep for the process. He was very attentive during the this time without being pushy. He would check in with me occasionally and was very cordial. The purchasing process was very fair and easy to navigate thanks to Justin and Sean, the sales manager. I highly recommend this dealership for your Kia and Honda needs.
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November 2022 by Krista Wheatley
This is my THIRD Kia I have purchased from this dealership and every time has been a breeze. I was recently in a car accident and totaled my 2022 K5. It had been a rough year. I had no intentions of buying another vehicle within 8 months of purchasing the 2022. My credit was less than perfect and I had no savings to prepare for the purchase. I needed a vehicle because I commute 2 hours a day. I called Sean Spillane and spoke with him and the next day I was in there working with Landen (who was so helpful and understanding with my concerns). Thank you from the bottom of my heart to Landen, Sean and Kevin and the whole team at Hertrich Kia for making it happen for me in less than an hour! I love my 2023 k5.
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October 2022 by Dona Sorce
I just purchased a Kia Niro here and the sales person Devin and his manager Sean were awesome to work with. They lived up their promise of making sure I was satisfied with my purchase. The really went the extra mile. Devin made sure to orient me to all of the controls,etc. This was my top experience .with a major purchase.
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July 2022 by david capobianco
Wanted to trade in my Kia for a new model, was told they had it on site. Came to purchase. It was not on site but they assured me they would have it in a week. I spent 3 hours filling out all the paper work, getting pre approved, agreeing on trade in value and had the deal all set. The day before I was due to pick up my new model up, they called and said they did not have the car. This happened three times! Felt like i was strung along, very disappointed. Taking my business elsewhere.