-
September 2023 by Dennis Hartzell
I recently purchased a 2021 Highlander at Koons. My sales guy, Bill Thompson, proved himself to be professionally competent and personally engaging. When a glitch appeared in my attempts to hand over a check for the full purchase price, Bill hung in there and got us over the end line. One of the things that distinguishes an organization is how it responds when things don't go as planned, which can happen to the best-run operation. I think that Koons is quite fortunate to have Bill Thompson on their side.
-
September 2023 by Kaylie Alexis
Shopping here was a breeze. The whole lot and building was clean. Associates were very nice. Tanner was great at explaining different features on any car I asked about. He went above and beyond trying to get me exactly what I was looking for and was honest about what the up and downsides to the vehicles. Finance was easy and explained super well. They also worked with me to make sure my trade in would be paid off with no negative equity. Overall a great experience.
-
September 2023 by jeff winans
Most relaxing car buying experience I’ve ever had. Mike was amazing at finding me the right car and was very polite and friendly. He went above and beyond by picking me up at Enterprise and giving me the car with a full tank of gas. Financing was quick, easy and at a good interest rate. The dealership was spotless and comfortable. An amazing car buying experience. I will go back to Mike for my next car. I recommend you do the same.
-
August 2023 by Jesse F.
I want to start this review by saying the people at koons can be very pleasant and easy to get along with. Bought a used suv from there couple months back less then 5, bought the suv before they had the chance to get it inspected, over a week later i finally get it. Gentlemen after some dispute delivers it to me at my house. When we looked at the suv the headrest on the drivers side was activated and needed to be replaced ( part of the suv's safety features). When the suv was delivered the headrest was still deployed and they left it with no regard. 3 months later i got a head rest after they had me go to a dealer near me and get a price and they would pay me back. Service department over tightens drain plug, i try to have the oil changed at a dealer near me and they say its so tight they dont want to mess with it. I take it to koons easton and of course its not there fault and they tell me theyre going to take care of it since we paid out the ass for the warranty except they dont and after the work is all finished the bring me the bill and say well we preformed a service and we need paid. You were paid we when paid crazy amounts of money for an extented bumper to bumper engine and drive train. But watch out everyone that doesnt cover a drain plug and an oil change cause they over tightened it. Then told me what size the bolt was and what they believe happen and they dont even know what size bolt is in the drain plug and they replaced the oil with the wrong oil. Its on the cap and in the book. I have the paper stating what oil they replaced it with and its dead wrong
-
August 2023 by Samantha Donovan
We just bought a Ram 1500 from them and Tanner and Chris were so incredible to work with. Everyone was very honest, genuine, and helpful. Tanner was so knowledgeable and never pushy which made it a much more comfortable experience for me. They were willing to work with us in many areas and made sure we wouldn’t have any trouble securing the vehicle we wanted. Definitely worth the hour plus drive to work with them! -Cindy Donovan
-
July 2023 by Phillip Roberts
Recently bought a Toyota Corolla for my daughter. It's her first car and Bill Thompson made the experience easy and enjoyable. Bill was a pleasure to work with and helped us get just the right car for her. We couldn't be happier!
-
July 2023 by L Rao
My husband and I really wanted a new 2023 Prius because our 2 previous cars were a Prius. The new Prius seems to be in high demand and we managed to find and reserve one at Koons Easton. We initially worked with a great salesman and then Justin and Keith helped us finish the process. Keith was so welcoming when we got there and was extremely helpful throughout the fast turnaround time -- we needed to pick up the car (we live in the DC metro area) and drive it off the lot the same day as we purchased it. Thank you, Keith! We highly recommend Koons Easton for great customer service and we'd be willing to drive back there again from out of town to buy another car.
-
June 2023 by Josh Brien
Koons Easton is top notch! I had my eye on this RAV4 in transit, went to the dealership to get a trade-in quote, and left that night having reserved this vehicle. Bill Thompson greeted me when I walked in and was a huge help in facilitating the entire process. Bill answered all my questions with a smile and applied the perfect amount of reassurance to get me to make the leap. No pressure though. He’s even been checking in recently post-purchase to ensure that everything is still solid with the vehicle and to see if he can help in any way.Also, the online sales, trade-in, and finance managers all were very helpful and pleasant to work with. They even avoided dinging my credit with any additional, unnecessary checks. We were in and out in no time. All in all- great dealership to get a new car from, and a great team over there!
-
June 2023 by Kassidy myers
Koons Toyota in Easton is the best!! I came in looking for a used car and had something in mind on their lot. Rob Fink worked with me to find my dream car and aided me relentlessly throughout the process. He and everyone at Koons went above and beyond to help me drive away with my car. Shout out to Chris in the financial office also for being so kind and welcoming. Overall a 5 out of 5 experience!!!
-
June 2023 by Mitchell Andrew
Our salesperson, Ben, has been the best car salesperson my wife and I have ever worked with! My wife wanted a very specific 25th Anniversary edition of a Toyota Sienna Van. She contacted two other dealerships in the fall of 2022 who did not seem to be able to help her. We stopped in at Koons Toyota of Easton, where we have purchased 3 of our previous Toyota vans.Ben was honest and said we could try to order the van, but also to have some backup models just in case. He kept us involved both by text and email. He let us know the factory said that they would produce and send one of the 2500 limited edition 25th Anniversary vans to Koons Toyota of Easton for us to purchase! We put the deposit down and it arrived on June 2!Ben did a great job being honest and keeping us up to date.
-
June 2023 by Tanya Britt
Working with Bill T. has been the best car shopping experience I have ever had. Completing a purchase was an easy and simple task which I greatly appreciated. Bill covered different purchasing options with me, explained how to use feautures I was unaware of, helped me connect my phone to a car and many more. He is a kind hearted and honest man and I am so lucky to have come across him. I left the dealership happy and content, and surely enjoyed my ride back home. Thank you, Bill and toyota koons team for making things easy for your customers, while keeping quality of service and products at highest standards. I am referring more business to your location.
-
June 2023 by MICHELLE BORDEAUX
I had emailed the company asking about a particular vehicle. Within 24 hours, I received a complete packet of everything I needed to know about the vehicle. The company is very responsive. I showed up on a Saturday, without notice, to look at the vehicle and test drive. My salesman, Ben, was gracious to help me while also trying to help another customer. The process was super easy and the staff was great. I left with a vehicle and love it.
-
June 2023 by Cherie Washington
If you are ever in search of a new or used car Koons Easton Toyota is the place to get it they go above and beyond to get you the best deal. Mike Jacobs was my salesman and he took the time to make my experience personalized. Brad Michael the finance department manager worked hard to keep me in my budget. I have never been happier buying a vehicle and will definitely come back to Koons the next time I need a car
-
May 2023 by Faith Berry
I’m typing this long review to be as open and transparent as possible, especially for any young female or young adult going to buy their first car here that may be doing it solo. I’m giving 5 stars specifically for Rob in sales, Max the sales manager, as well as Loren in finance. I began my search for a new RAV4 XLE in March of this year and Rob had been with me start to finish, making my dream a reality! I’ve been searching for three years and I’m so happy it finally became a reality. This was my first time buying a car solo, but I was given the best service and care from the three names listed above throughout the entire process. I did my extensive research prior to coming in and Rob worked with me to find my perfect match, with Max working the magic to get the numbers where I needed to be and Loren helping me with the final paperwork. As a young female doing this solo, it can be intimidating and the service you get may not always be fair depending on where you go, which can be extremely dissuading. I personally had a bad experience at first with two gentlemen in the finance department here at Koons Easton, Brad and Chris, that put a sour taste in my mouth for my first time car buying experience. I was told a lot of things that were not true and to me felt like it was an attempt to pressure me into agreeing with whatever was thrown at me and I nearly gave up to go search elsewhere, where I would hopefully not be talked down on again in the finance department (or any department for that matter). That is when Max stepped in and turned the entire experience around for me and made a first time car buying experience be what it should for anyone regardless of age or other factors. Loren gave me the reassurance I needed when signing the paperwork and committing to a huge purchase with confidence and satisfaction. Rob was a fantastic salesman to work with and I would happily buy another car from him ten times over. If you go to Koons Easton, talk to Rob. Much appreciation to Rob, Max, and Loren. I’m still grinning ear to ear in my new ride and will be for years to come. Thanks, guys!
-
March 2023 by Angel Marie Corkrin
Best experience I’ve had. Ben was great, took care of me through the whole process. Thank you Ben!
