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January 2024 by Kirby Holland
Great staff nice lady
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January 2024 by J F.
Movers Beware!!! My neighbor moved out this weekend. She rented multiple UHaul pods, and UHaul was to pack the pods and move them to the destination. My neighbor shared with me that 3 days before the move, the "supervisor" who was supposed to oversee the packing of the pods arrived with 2 crew members. The supervisor was clearly under the influence (not alcohol). She called UHaul, and they sent the whole crew home. The day before the move, UHaul sent the same supervisor back to organize the logistics! On the day of the move, I happened to be passing by and observed one of the UHaul mover attempting to wedge a box (appeared to be picture frame) into a pod. Once he realized that the box wouldn't fit, he just dropped the box from about 3 feet high and reached for another box!! I hope whatever is in that dropped box is still intact. I would rather spend more $$ to get a real professional than using UHaul if I ever need a moving service.
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December 2023 by Rendalynn Simpson
Dang, I was so late with my payment for my storage unit, but no one gave me a hard time. The ladies behind the computers were smiling and made me feel a little better about paying the finance charges.
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November 2023 by Dave Faison
Excellent equipment. Friendly, professional staff. Smooth, efficient experience overall.
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October 2023 by Genevieve Smallwood Brown
Parking lot to walkway not handicap accessible via rollator..
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September 2023 by Carlos P
To say I had a terrible experience at the Easton Ocean Gateway location over the weekend (8/19/23) is an understatement. During check-in the only window clerk working there refused to review my account to verify if I had an emergency contact in my profile. Then she selected the incorrect truck drop off location. Upon asking her to update the location she refused my request for a second time. The location she selected was over 30 minutes away from my house instead of the one in my neighborhood that is only 5 minutes away. Never mind there were no other customers waiting for service during this time. When I asked to speak with a manager to address my concern, there was none on site according to her. Then as a final act, wait, wait, she threatened to call the police if I didn’t leave the premises. I believe the clerk’s name is Sierra in case you happen to visit this site. I waited for the police as I would have loved to talk to them but they never came. I will definitely not be going to this UHAUL location in the future.
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August 2023 by Carlos P.
To say I had terrible experience at the Easton Ocean Gateway location over the weekend (8/19/23) is an understatement. During check-in the only window clerk working there refused to review my account to verify if I had an emergency contact in my profile. Then she selected the incorrect truck drop off location. Upon asking her to update the location she refused my request for a second time. The location she selected was over 30 minutes away from my house instead of the one in my neighborhood that is only 5 minutes away. Never mind there were no other customers waiting for service during this time. When I asked to speak with a manager to address my concern, there was none on site according to her. Then as a final act, wait, wait, she threatened to call the police if I didn't leave the premises. I believe the agent name is Sierra in case you happen to visit this site. I waited for the police as I would have loved to talk to them but they never came. I will definitely not be going to this UHAUL location in the future.
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May 2023 by john kalister
Nice , ez nice people, clean.
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May 2023 by David Geller
Always a solid business when I need it
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January 2023 by Bridget T
We have a storage unit there. I always pay my bill on the “due date”. This is the second time they automatically took out my payment without authorization! I called and she apologized but it keeps happening. I am going to call corporate and make a complaint if it happens one more time.
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September 2022 by Jim Dixon
We recently rented an open trailer that worked out well for our project. Easy to deal with people.
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July 2022 by dale ward
They made me use a 20ft box truck to tow a 3800 pound car , when a chevy 1500 was available.
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June 2022 by earnest hawkins
I pay my monthly bill in person for their 404 location and the staff is always nice, professional and friendly.Thanks
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October 2021 by Baz
One of the worst experiences ever. I called to ask if they have storage rooms available at the Easton location. I was informed they did have a room on the 2nd floor and FOR THAT REASON I made a reservation for truck + storage room, with truck picked up from another location in order to bring load to Easton for storage. I gave my payment information over the phone and received a confirmation. The reservations also showed on my U-haul account. When I arrived at the destination (Easton), late in the evening, I was told that all rooms are occupied and they did NOT have a room for me. I was unapologetically told that room reservations have to be confirmed with the facility! They completely failed to grasp that internal U-haul logistics should not be the customer's concern. I paid for a service that I did not receive and they made ZERO effort to compensate for their failure. It is completely unprofessional and downright shameful to place a customer in that situation.To add insult upon injury, the next day I received a voicemail from them (Brooke) informing me that they canceled my reservation for storage.The same lack of professionalism and care for customers was revealed when I pointed out that one of the rear wheels was missing a huge chunk of rubber from the sidewall. Their answer: 'ah, that's nothin'. I strongly doubt this kind of sidewall damage to a load-bearing, commercial truck tire - photo attached - would pass state inspection because it is a safety issue.
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February 2021 by Michael Wood
Great customer service. Storage units are convenient and a bit high priced but should be for the location. They have a good selection of trailers to rent and will get you on the road quick. You can also find several different box sizes to buy along with all the tape, stuffing, and wrapping.
