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November 2022 by Jeff Sarg
The older gentleman working the day I was there was friendly, polite and knowledgeable.
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October 2022 by Gil Fish
It’s like pulling teeth to get help in person and on the phone. Call to be sure they have an item on the shelf and they tell me they don’t know that I’ll have to come down and look. They can’t look up parts like simple service items with an excuse of “we are just a smaller WM store”. Unhelpful and rude. Lost my business
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August 2022 by Kristin McNavage
Very unhelpful staff and poor inventory.
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July 2022 by Kevin McKinney
Still too expensive. The competition is mopping the floor with them.They just don't seem to understand that an item can be purchased, shipped and received without delay.
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February 2022 by Laura Ols0n
I don’t typically leave bad reviews as we are small business owners, but I was very unhappy with my experience here. I was trying to reach a blanket underneath and the gentleman working there saw me struggling because I was trying to grab without making the top ones fall all. I just had back surgery and I’m wearing a huge back brace stimulator. He saw me struggling without offering to help, even when they did fall on the floor which I picked up, but should’ve left. that’s number one— number two is they wouldn’t let me use the restroom. We are paying customers, not someone walking in off the street. poor customer service all the way around.
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December 2021 by Bob Hyberg
Easy place to shop, if you need help it's there, if not in stock they get it for you and if delivered from online I know it shortly there after. They have been very flexible with my winterization needs. Glad they are near.
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November 2021 by John Hines
The entire Easton West Marine Staff is extremely friendly and very helpful. Most, if not all, are knowledgeable boaters with years of experience. Even during the supply issues during COVID the staff was friendly, helpful, and willing to do deep inventory searches to find needed parts.
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September 2021 by Scott Cohen
Awesome store. Fabulous customer service. Really smart and experienced staff. Just the best store to get stuff for your boat.
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September 2021 by Trevor Hammon
My biggest problem is they more often than not, don't have items that I would think they'd stock religiously. "We can order it though" is not what you want to hear from a retail store
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September 2021 by Valentino B Borrelli Jr.
Always good. I went there for charts and an American flag. But they have good marine hardware and a good selection of marine clothing.
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February 2021 by Ryan Price
Most rude service I’ve encountered in years. On a Sunday afternoon, an older gentleman who works here cost this place my business for good. Will be continuing to buy from Kent island location.
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September 2020 by Viki Meury
It's the worth West Marine store I have ever been to. The store almost empty and the manager ( Carl) it absolutely unhelpful. He just should not be in consumer service. He also stated I should check items online since it cheaper after he refused to help. I wish there would be other marine storenstore in theathe but will try to avoid this one for sure.
