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July 2025 by Robin-Marie Williams
Devine is devine. He’s amazing .
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June 2025 by Sally Paquette
Super service! Thorough with explaining all of my questions, about my new phone and offering the options for savings
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May 2025 by Javier Bonilla
Had good service from divine yesterday..he was very helpfull and knowledgeable..was able to get what i came in for..great guy..
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May 2025 by John C
Divine and Kyle both went way above expectations, when it came to our experience. They were both very professional, friendly and helpful. We've been with AT&T for probably 15 years and this was the best experience we've had in purchasing and upgrading.
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May 2025 by Boyan Onyshkevych
Sample phones were locked down and we couldn’t pick them up to feel the size or weight, which defeats the purpose of going to a store as opposed to on line. Other stores allow picking up the phones
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May 2025 by tlyons3rd
Your representative in the Edgewater bra ch was very helpful and patient.
Indeed, a valued employee. Thank yo
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May 2025 by Lynne Fenwick
Outstanding service yesterday by Demarcus who has only been doing the service/sales for two months. Would strongly recommend any of my friends to this young man.
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May 2025 by Jesse Fultz
Kyle H was such a great help and made it a great experience. Will definitely take the extra time to return to that specific store because of him.
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July 2024 by Tirro Photography
*edited to add -
the company that responds to our reviews says they will have management contact us to assist and we never hear from anyone! so if you're reading these reviews and thinKing they help...they do NOT! They are merely responding to reviews to make it look like they take action.
Awful. If you’re not an AT&T customer, DO NOT SWITCH. We moved over from Verizon and this was this biggest mistake. Their customer service is awful. Three months ago we moved to AT&T, traded in our iPhones….the employee put in the wrong phone number for my husbands phone, so he never got credit for his phone. We have called AT&T and firstnet countless times, most recently on hold with support over 2 hours yesterday just to be disconnected and never called back. My husbands credit was supposed to be $1,100…nothing!!!! We’ve also called the store countless times, employee says he can’t help despite it being his mistake, and the manager never calls us back. The time we have spent trying to correct their mistake is inexcusable. AT&T should be ashamed of how they treat their customers, and my husband who did this switch bc of their first responders package!
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July 2024 by Caitlin Longenecker
*edited to add -
the company that responds to our reviews says they will have management contact us to assist and we never hear from anyone! so if you're reading these reviews and thinKing they help...they do NOT! They are merely responding to reviews to make it look like they take action.
If you’re not already an AT&T customer, DO NOT SWITCH. This transition was hands down, the biggest mistake. Their customer service is terrible...you spend hours on and off hold, just to get disconnected, and the representative wont call you back despite getting a good call back number for you at the begging of the call. The employee at this location put in the wrong phone number for one of our iPhone trade-ins, and we never got credit for that phone. We called AT&T and Firstnet countless times throughout the last 3 months, most recently on hold with support over 2 hours yesterday just to be disconnected and never called back (again). The credit for this phone was supposed to be $1,100! We’ve also called the store countless times. The employee says he can’t help despite it being his mistake, and the manager never calls us back. The time we have spent trying to correct their mistake is inexcusable. There is zero accountability. AT&T should be ashamed of how they treat their customers, and my husband who did this switch bc of their first responders package!
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July 2024 by Chase Minner
Stuart was the most helpful and patient person I have ever dealt with during the process of upgrading or buying a phone. 10/10
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July 2024 by Annie Piepenhagen
I traded in my iPhone through AT&T's upgrade plan on April 7th. The store associate was kind and helpful. He assisted me and another customer in setting up our new phones and offered to return our trade-in phones for us. Once my new phone was ready and my old phone's information had been deleted, I thanked him for turning in my old phone and left the store.
It is now June 15th, and my old phone has still not been received at the AT&T warehouse. I called the store to inquire about the status of the trade-in. The associate I spoke with said they would check the back of the store. When they returned to the call, I was told there were no trade-ins in the back and that my phone must have been sent in. I asked if they could verify when it was sent, but they could not. The associate said that when the warehouse receives it, I will be refunded.
I then asked why I had to pay for a phone I had already returned and if they could prove it was sent in. The associate became very irritated and could not give me an answer. I am now on hold with AT&T customer service, going on 57 minutes. When I finally spoke with customer service, I was told I needed a tracking number. I explained that the store associate did not provide me with a tracking number and had assured me they would handle the trade-in.
Customer service said they could not do anything without the tracking number. I asked why I was being held accountable for a lost phone and why I was responsible for something the store had mishandled on several levels. This experience has been incredibly frustrating and disappointing.
I am still on hold waiting for the Customer Service Supervisor.
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June 2024 by Bryn Krane
Super efficient friendly service!
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May 2024 by Kevin Brister
Store was near and clean. Gree
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May 2024 by Mary E Conklin
I came to the store to change from my carrier Tr to AT&T. DeAndre showed great patience in dealing with the support center of Tr. The support center of Tr frequently did not understand the clearly expressed requests of DeAndre or used a convoluted approach to get the information we needed. It took over 45 minutes to get the information. DeAndre made sure that the change in service was completed fully before I left the store.
I believed he understood what I wanted and worked as expeditiously as possible to change my service. He kept his composure through repeated requests by Tr support for basic information. I felt he wanted to provide quality service rather than pushing me quickly out the door.
I would seek him out if I have other problems!
