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November 2023 by Kayla Lauren Stanley
Came here 6 minutes before closing just to drop off a phone from a trade-in. The door was locked and the lady inside looked at me through the window and ignored me. I realize it is nearly closing time, but could have acknowledged me and asked me to come back tomorrow. You technically were supposed to be open.
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July 2023 by Scott McGregor
I came in with a broken iPhone 12, and needed a new phone right away. I left with my new iPhone 13 in under a hour. Very knowledgable and professional staff made the process incredibly smooth.
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July 2023 by Meredith Krissoff
Demarcus was incredibly helpful and thorough when explaining my options to upgrade. I appreciate his patience, knowledge and sense of humor!
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March 2023 by Heath Wilson
Andrew was friendly and courteous. He is still learning but got help from other employees to kelp the process moving. He did a great job putting on my screen and camera protectors. He was a joy to work with!
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March 2023 by bv B
After going to another AT&T store, I went to another to resolve issues I was having with my Apple Watch. Divine took care the problem, talked into iPhone 14 ProMax, he was also wanted to upgrade my IPAD, since I didn’t buy my iPad from AT&T, and had the iPad on my accounts, but was not showing upgrade. Divine is an asset to AT&T, since their customer service has been going down for years
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January 2023 by Just M.
Do not come to this location if youre a Veteran, you will be disrespected and humiliated by these racist ignorant children. The employee "Divine" should be Fired immediately!
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November 2022 by Nate Leone
Some of the best service I’ve ever received. Got things taken care of without any issues and very social. Highly recommended this AT&T location to newcomers. Zach is brilliant
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October 2022 by E Lawrence
Very professional and courteous experience. I would recommend Zach for your electronic needs.
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August 2022 by Christine G
Deandra was very helpful with my phone switch. He went above and beyond to ensure everything was transferred. Very thankful for his help.
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August 2022 by L J
Adam had very excellent customer service, he acknowledged my family and I as we entered the store, thanked us for being patient, was able to answer all our questions. He was very specially nice and patient with my elderly mom he even thanked all of us and we were all able to make our purchases in a timely fashion. Just to say I have never had a good time spending my money in a store and having fun at the same time. Excellent customer service and friendly I hope Adam and his manager will have an opportunity to read this email.Thanks in advanceThe Johnson and Powell family
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July 2022 by Sam Rasmussen
I came to the store to upgrade/trade in my phone. The employees explained an offer and attempted to add it to my account. The employees were able to do 2 of the 3 items explained in the offer. An issue occurred and I was told to return to the store the next day so complete the offer. They were not able to complete the offer and advised me to go to a different store, an actual AT&T store, not this authorized retailer store. I went to the other store and was successful. I then made a fourth trip to this store where they were not able to complete a return and needed to come back a different day. Coming back a different day would mean I would have to pay a processing fee because the store was unable to process a return within the time frame. Before I left the store I was told management would be able to void the return cost of the item I wished to return on a later date outside of the time frame. I returned a 5th time and was advised I would have to pay the fee and then call customer service to have the fee removed from my account. All of these times a manager was not available. This service was terrible and I will not be returning to this store. I advise every other person to not come to this store. I am considering other options for cell providers now because of how terrible this experience has been with this store.
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July 2022 by Darlene Suit
Willie was just what I needed. Being 78, he took his time explaining to me. He had patience and respect for me. He is definitely an asset to AT&T.
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July 2022 by Justin Howell
Worst service I’ve ever received. Let us trade an in eligible phone, lost service on all phones on the account, had no idea how to fix it, and there were finger mail clippings on the floor :( Sent us to the corporate store. Save your time and sanity and go straight to the corporate store. Would give them zero stars if possible!
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June 2022 by Lisa Sidney Irving
I needed to buy a new phone for personal and business use. Willie answered all of my questions clearly, suggested options and made the entire experience painless. He also took the time to help me with some items like getting my screen protector on correctly. He made me feel valued as a customer. He should be training other ATT staff at other stores! As a business owner I provide good service and expect it from others. Willie went beyond expectations. Thank you Willie!
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April 2022 by Jason McCammack
Ivan was patient and very knowledgeable. He was outstanding!
