Truist’s new branch in Laplata has mixed reviews from long‑time customers. Some find staff not inviting and lacking professionalism, but others report friendly, helpful staff and quick resolution of minor issues. The layout is professional and well organized, with ample parking, a convenient drive‑through, and a good location for access. New members say customer service is A+, with problems solved quickly and easily. One visitor received a temporary debit card promptly and had no wait. While some customers are still not impressed with overall service since the merger, many feel their trust in Truist has been renewed.
Professional and well-organized layout. Friendly, helpful staff. Ample parking. Convenient drive-through. Good location for access.
January 2024
I miss BB&T. The staff is nice but the branch seems understaffed and poorly run. I’ve left 2 voice mail messages in the last 2 weeks (bc no one answered the phone) to ask a question about my account. No response. Sadly. After 14 good years with BBT, it looks like I need to find another bank.
December 2023
Excellent service in and out associates very friendly
