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December 2023 by Joe W.
These are the worst folks in the entire world. From Sr. leadership to the person running the till. Thankfully I transferred my script out of this cesspool of human waste. No one there cares... at all. It's worth driving an additional two miles. 1. They NEVER answer the phone.2. My Dr. won't even deal with them.3. Wait. Wait. and wait some more.4. don't rely on pick up times... they are lying. Run, don't walk away.
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October 2023 by Amanda C.
This pharmacy is awful. The male pharmacist is so disrespectful and rude. I am not sure if it's just to women or everyone. Unfortunately reviews for pharmacies don't matter because people still need to get their medicine. He clearly treats everyone horribly after reading all the other reviews.
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January 2023 by Christin Bender
Pharmacy closed bc the Pharmacist failed to show up. This store continuously has staffing issues and never has meds ready on time. Never again!!
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January 2023 by G R.
This is a terrible pharmacy. AVOID AT ALL COSTS. Their automated systems do not work. When you do manage to get a refill ordered it is NEVER ready when you arrive. They will stay just a minute, walk back and then come and tell you, it can be filled in 20 minutes if you wait. This is a ridiculous waste of time and NOBODY CARES at CVS. AVOID AT ALL COSTS. Am sick now and have prescriptions ordered by my doctor. Would prefer not to go to CVS and get everyone else sick, so have now been on hold for an hour. Ridiculous. AVOID AT ALL COSTS.
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November 2022 by Harold F.
Pharmacy woefully understaffed. Drive through not open but they don't put out a sign. You wait and wait for no service. Inside line long and they are weeks behind in filling scripts. The staff are trying hard CVS seems to be letting them down.
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November 2022 by Scott S.
Anyone who has been unduly injured or suffered unnecessarily due to the gross mismanagement of a CVS pharmacy in this area is welcome to join me in a Class Action Lawsuit against CVS. On 11-13-2022, CVS #2033 located at 3025 SOLOMONS ISLAND ROAD in Edgewater, MD, closed for the day without notifying the general public or its customers. This has caused unneeded pain and suffering and provides standing for those wanting to sue for damages. I have serveral documented incidnets where senior citizens were made to leave home, unneccesarily, to make repeated trips to CVS because the staff was unhelpful. Citizens can work with our state, and in some cases federal, elected officials to single out those responsible and report their behavior to the Maryland Board of Pharmacy. One can find such pharamcists at the State of Maryland site - Here is the firm we may use - Thank you.
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November 2022 by James M.
I am forced to use CVS with my insurance. This CVS in Edgewater is absolutely the worst. I order my Rx refill over the phone. The automated system says it will be ready by noon that day. Several days later when I finally go to the store IT WAS NOT EVEN FILLED YET. It was not out of stock; they just never filled it. To top that the people are rude and never ever say thank you. I also get Rx's filled in Massachusetts at a CVS near Wrentham. They are pleasant and helpful, so I guess it is just this crappy store. CVS here is a hint: Fire the manager, pharmacist and most of the help and start over. While you are at it fix the situation with the on-line pharmacy. The people that answer the phone there have no idea they are on this planet.
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October 2022 by John C.
Terrible customer service ,nobody to help you , long lines , they should close all Cvs in area Hey cvs pay your people more you would probably retain more quality employees Zero stars
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October 2022 by Amy G.
Good lawd this place is a nightmare. 0/10 do not recommend. After being on a hold for hours over two days and not getting anyone in the pharmacy I called the store and asked if something was wrong with the phones. He said no but if you call corporate they'll send us help. I was like are you being held hostage? Do you need me to call 911? He said no we are just understaffed. I said oh sweetie I'm not here to solve your staffing problem, I just need to a get prescription filled. He said he'd take my number and walk it back and have the pharmacy call me. Shocker, no one called. So after being on hold 30min the following day I called customer service and explained the situation. She said I'll call them. No one answered and she had to call the store and get them to get someone in the pharmacy to answer the phone. Well I get this pissed off pharmacist, Femi, who tells me none of my prescriptions have been filled cause they're on a two week back up. I tell him I'm out of things I need and I need to get a couple pills to get me through until things are filled. He yells at me and tells me not to mandate him. I said I know it's cvs policy to do this. He continues to yell at me to not mandate him but finally says because it's cvs policy he will do it. Here I am, three days later, and still just trying to get someone there to just release it so I can have it filled at Riva. I've called them like 5 times during this five day ordeal and someone answered every single time almost immediately. I've called customer service three times. A pharmacy that is responsible for providing life saving medicines should not be allowed to operate like this.
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October 2022 by Carey Hargrove
I just left a 400-word comment and they erased it. If they say your meds are not in stock or on order, it is most likely not true. Go inside, skip the idiot cashiers and ask the "consulting" lane about your meds. Tell them you need them to physically check the shelves. This happened to me and others in the store while I was there. I was like a cheerleader for the consulting line. The cashier I dealt with today did not have enough sensibility to recognize there was a problem with their system, he did not give a hoot. If the computer said it was not so, then that was the end of it. He sent extremely ill older people out the door without even checking the shelves. This numb-nut should be fired.
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July 2022 by Anne N.
I just moved to this area. I got terrible back pain, I went to see my dr in Saturday morning, she sent prescription to this store and said the medication should be ready after 1 hour. ... I experienced the same story with every one who gave this store 1* : no one picked up the phone. My husband went this store 2 times to check if the medication was ready, they said coming back next day, then next day still no medicine. Finally the following Wednesday I went to the store as they told my husband the medication would be ready , but STILL NO. I asked them to transfer to other CVS store and I got my medication on next day. I was suffering the pain without medication for 5 days. Never go back to this store again. Terrible service
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June 2022 by Jenni K.
My very sick toddler saw her pediatrician first thing at 7:30am and got a prescription for antibiotics called into this CVS. After not receiving a text for pick-up, I've called three times today and have YET to have ANYONE pick up the phone. This call started at 7:30pm and I've been on hold for well over 1.5hrs. The pharmacy closed at 9pm -- meaning my miserable daughter gets ZERO relief as we head into another long & restless, fever-filled night -- until tomorrow when I call the Dr transfer her prescription to Walgreens, a place that can actually do it's ONE job: give medication. This place should be shut down - it's completely unethical to deny children in need & pain medication and take zero responsibility for it. Had they called and said they were backed up, I could have filled it anywhere else.
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May 2022 by Roger C.
This is the absolute WORST business I have encountered in the Edgewater area. Total incompetence, rude counter people, no. Idea what they are doing and insufferable wait times. i even tried calling before driving there and was on hold for 20 minutes before being disconnected. Find somewhere else!
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May 2022 by Jordyn F.
I'll make a long story really short. I moved to the area recently and had my doctor call in a prescription, they left a VM at this pharmacy on a Friday, on Sunday I dropped in to check on the status. They informed me that they never got a VM and I need to have my doctor call back and thats the only way they can get it filled. My doctor called back on Tuesday waited on hold for 30 minutes 3 times and no one from the pharmacy ever picked up the phone, they left another voicemail. I drove to the pharmacy again to let them know my doctor had been trying to call, I offered the call the doctor myself while I was there or wait for them to call them while I was there to ensure they got it sorted out. They told me it was fine they would handle it and I would get a call when it was ready. I drove 30 minutes back home and I got a call as soon as I got in from the pharmacy - I missed it and they left a VM to call them back. As I am on hold (15 minutes in) I am getting a call from the cvs that I am on hold with - apparently no on answers the phone even though when I was in there, there were 7 people working. They accused me of giving them the wrong number and they can get through to the doctor and they arent going to be able to fill my prescription - even though I have called the doctor 4 times that same day and they have always picked up 1st ring. The pharmacist gets on the phone continually talking over me that they cant fill it, its not their job to hunt down my doctor, I gave them the wrong number, etc. Until he finally just hangs up. I called back asked to speak with the manager - told her the story and somehow, magically my prescription was filled by the time I got off the phone with the manager who had gone back there to ask them about the situation. Manager was friendly and really really helpful but you'll probably die waiting for them to do their jobs or on hold.
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January 2022 by Cory Buynak
Passport photo machine is always out of order.