-
October 2023 by Linda Calderaro
Excellent, Superb, Honest, Knowledgeable, Professional, Reliable…the very best for automotive services…that is why I have been going to Silver Star for over 10+ years. I feel so confident in knowing that I get the best services and prices from Silver Star. I always rely on Joseph and his team that are highly skilled, responsive, knowledgeable and professional. Just to know you can always count on Joseph and his team to be honest and trustworthy is worth everything and I greatly appreciate it more than I can say! My husband has been in the car business for over 45 years and he feels so confident in having our Mercedes serviced and checked at Silver Star for the very best price! Bravo and many thanks to Joseph and his team!!!Services: Transmission
-
October 2023 by Edgardo Romero
Great customer service..would recommend him to anyone. Every car me and my sons have took, he has fixed..chip is a very honest man and I'm thankful for what he does..Services: Transmission
-
September 2023 by Linda C.
Excellent, Superb, Honest, Knowledgeable, Professional, Reliable...the very best for automotive services...that is why I have been going to Silver Star for over 10+ years. I feel so confident in knowing that I get the best services and prices from Silver Star. I always rely on Joseph and his team that are highly skilled, responsive, knowledgeable and professional. Just to know you can always count on Joseph and his team to be honest and trustworthy is worth everything and I greatly appreciate it more than I can say! My husband has been in the car business for over 45 years and he feels so confident in having our Mercedes serviced and checked at Silver Star for the very best price! Bravo and many thanks to Joseph and his team!!!
-
September 2023 by The Face Paint Lady
Silver Star is attentive and thorough. We found them when others couldn't figure out how to fix AC in our mercedes. I wish they would work on my FORD FLEX!
-
August 2023 by Jennifer Alice Borden
This place was great- I can not say enough how wonderful the service was, how communicative they were, and how they worked with me to get all my car’s issues resolved to get my new car registered in time. Highly recommend!
-
June 2023 by Nick Myers
I have never felt compelled to leave a positive review for any business before going to Silver Star Service Center. Very knowledgeable, honest, and friendly staff that goes above and beyond to take care of the customer. I will be coming back for all my future service needs!
-
June 2023 by Peter G.
I trust Silver Star Service Center with all the necessary auto repairs on my 2003 BMW 530i. Recently my engine overheated and a new water pump was necessary. Joseph recommended a replacement water pump with a metal impeller as a more durable option vs the OEM pump with a plastic impeller. It's that knowledge and attention to customer service that distinguishes Silver Star and makes them my go-to repair shop. Thanks Joseph, Walt and the entire Silver Star team.
-
March 2023 by Steven Riley
Fantastic customer service, excellent communication, quick turnaround. Looking forward to using again...and the shuttle service!Services: General repairs & maintenance
-
November 2022 by Scott Hancock
5 stars for this service center!! We had a malfunctioning Xenon headlamp control unit on our 2011 BMW X3. Service Manager Joseph Hall went out of his way to get us in for diagnostics the next day. The malfunctioning part, which another service facility told us would take two weeks to acquire, was ordered and installed the very next day. We plan to have all future service on our X3 done at Silverstar, conveniently located in Edgewater!!
-
May 2022 by Andrea Smith
Today was my first time visiting and the group has certainly earned my trust. I went in to have a key programmed, which they did for a fair price. (I purchased the cut key and remote unit from esaabparts.com and asked another operation to program it---but they declined and seemed offended at the notion of programming a key which they had not ordered through their own shop.) When I made the same request of Silver Star, Joseph discussed with me the reasons to be careful about ordering keys and remote units online, and even went the extra mile to visit the site I was making the purchase from in order to ensure that I would be getting what I needed. Moving on...while on my way to the appointment, the Saab lost power suddenly and I had to do some special maneuvering to get it all the way to the shop. I explained the situation to Walt and he got right on it. It took a little while, but the shop diagnosed the problem -- limp home mode -- made the repair, and fully explained what that mode meant now, and what it might mean eventually. Walt and company also took the initiative to give the Saab a courtesy check-up -- tire pressure levels, fluids and such -- and to make some recommendations about upkeep moving forward. Ultimately, I walked away with a programmed key and the Saab running nicely. The final fee was reasonable and I believe that Silver Star is dedicated to provided excellent, honest service. They've won my confidence--and future business.
-
January 2022 by Justin Weddell
I have a 2003 330xi and had them replace my front passenger side CV boot in 2018. The metal clips that hold the boot in place and keep dirt and debris out came off a few time and I had to keep taking it back to get them to secure it. After a while it was a waste of time when they we not able to get it to stay. 3.5 years later the boot is already torn and needs to be replaced. I can tell its been like this for a while based on the amount of grease and dirt around when the boot is torn. Of course they only have a 1 year warranty on their parts and labor. For an expensive repair that is common on these cars I would expect a better part to last longer.UPDATE - Joseph reach out to me and offered me the opportunity to bring it in for them to check out the problem and replace the part under warranty. When I picked up the car he took his time talking to me about the issue showing me pictures he took of the part and why it could have happened. He even took his time reading my codes because my check engine light was on. They have won me back as a customer and I appreciate their service. I also appreciate the quick turnaround time. I dropped the vehicle off and it was ready a few hours later.
-
December 2021 by Rob Conley
Good knowledgeable service. This place is invaluable to keep BMW’s and Mercedes on the road past the initial 3-4 years after purchase. This is where I’d take ANY used BMW/Merc for a pre-purchase inspection. These guys know where to look, what the problems areas are, and don’t try to run up a bill. Go to place.
-
September 2021 by Peter
Silver Star is my trusted and reliable auto service shop in Annapolis. Their expertise in German cars translates into confidence they can solve any problem on my '03 BMW 530i (E39). Joseph and Walt provide courteous and respectful customer service and Silver Star mechanics do an expert job diagnosing and repairing problems. Importantly, they work expeditiously and offer great value vs. dealership or other repair shops. I heartily recommend Silver Star for your automotive repairs.Services: Air conditioning
-
August 2021 by Jim S
My first experience with silver star has been a positive one. Joseph was knowledgeable and helpful when discussing past maintenance and future work on my vehicle. Will be my main mechanic from now on.Service: General repairs & maintenance
-
July 2021 by eric Jay
I have a 1990 Saab turbo. How do you find a place to competently work on it?How about a shop that only works on four brands with Saab being one of them.They put in many hours working on a steering problem but charged for about half of them.To boot, they then gave me their, first time customer, 10 percent discount without me asking for it.I'll go back.
