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September 2025 by Robert Roemer
Friendliest UPS store I’ve ever been to
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September 2025 by Debbie
I am phone challenged. I walked in and was received by a very patient associate. ups makes Amazon returns easy. Thank you for your help and happy attitude
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September 2025 by Becky Mensch
Had an Amazon package delivered here for whatever reason and I wasn't able to pick it up because the package was addressed to my husband. We have the same address and my license lists the same. I was told he has to come and pick it up.
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September 2025 by Diana Walcott
I gave that rating because of the friendliness of the CSR, the ease of the transaction and the cleanliness of the store.
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August 2025 by Thomas Lloyd
The staffers are really friendly and helpful. Thank you.
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August 2025 by G N
I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.
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July 2025 by Laurie A. Babinski
No UPS store in the history of UPS stores has ever opened on time. This one is no exception.
When they’re here they’re super friendly and knowledgeable though.
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May 2025 by Angie LR
I can’t thank the team at this UPS Store enough for going above and beyond to help me retrieve a lost item. Lorenzo and Ms. Cathie were absolutely amazing—kind, patient, and incredibly helpful throughout the entire process. Their dedication and customer service truly stood out. Everyone at this location is fantastic, and I’m so grateful for their help. Thank you a million times over!
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May 2025 by Jeff White
Quick service and polite. Wish that USPS had a similar standard.
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May 2025 by Sarah Durbin
Cathy and her staff, at the Edgewater, MD location UPS Store, are always professional, kind, knowledgeable and helpful. My favorite UPS Store to do business at!
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March 2025 by Charles Spears
I have used this store for many years and have always had a good experience. Tuesday, March 25, I stopped in to drop off 4 Amazon returns. The store was busy, and I decided to try out the self return. All went as well as a self checkout could, so I waited for my Amazon return notification. In all the many times of returning items, it only takes a couple of hours at worst. Nothing from Amazon for 3 days. So, today, Friday, I stopped in for some help with the 4 items I dropped off. Went to the counter, told them my issue and was asked if I had contacted Amazon? I was given a phone number and told I would be dealing with a machine. The story goes on and on, and what a pain in the REAR it all was. Anyway, back on track. I processed 4 returns, and all 4 returns were lost in the system. I never had an issue when I handed return items to a human at The UPS Store. I very much dislike self checkout and will stand in line for a human no matter how long the line is.
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March 2025 by ayda fard
I had a great experience cuz the staff member ( Connor ) was incredibly kind, patient, and helpful. He took the time to explain all my options clearly and even went the extra mile to guide me.
Truly excellent service!
Thank you Connor .
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February 2025 by Tony Wood
Every single time I come to this store they are prompt and kind. Always welcoming. It seems they truly care about their customers.
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February 2025 by scott cutlip
The EDGEWATER location specifically is the location I can properly review since I go here quite often. The staff here is always knowledgeable and friendly. The wait time is never long at all if any and this location is always clean with plenty of parking out front.
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December 2024 by Candace Brown
Lorenzo is always helpful and cheerful. Today, he totally walked me through a rush shipping job. He is excellent at his job. The great service is much appreciated.
