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March 2024 by John Spivey
What a scam the "free" appointment for adopting a dog cost 160. Per dog. Then the follow up 8 hundred. Wow. Haven't been lied to like this since well you know.
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February 2024 by Samantha Romero
Dr. Kligge and Dr. Thomas: Five starsClient Services: Five starsVet techs: Five starsSome of the other veterinarians at the clinic: Stars taken away.Mixed bag of veterinarians at the clinic, but overall the clinic is good. I would recommend double checking your veterinarian's work UNLESS you are dealing with Dr. Kligge and Dr. Thomas--those two are very thorough. Our dog had low T4 and struggled with her weight for *two years* and the other veterinarians we saw hadn't bothered to say anything and it was only after she was dying that a full thyroid panel was ordered. It should NOT have come a surprise that untreated hypothyroidism was a complication, and yet it was. I'll note that at least one of the vets who totally ignored our dog's signs is no longer with the clinic. Our dog did pass away--hypothyroidism was not the only problem--and everyone was so kind and compassionate. We are continuing to take our two cats there--Dr. Kligge and Dr. Thomas are also exceptional at handling high anxiety cats--so our trust is still with the clinic. But we will be *very* careful in doublechecking the work of any other vet at the clinic who may see our pets.
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January 2024 by Jay Smith
Get customer service. I feel totally comfortable trusting them with my dogs well being.
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December 2023 by Terri Joya
We love Dr. Thomas. She is very patient with our sometime difficult dog.
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August 2023 by Debra Rysdyk
I have had the same 2 vets for 20 years…For all my pets, 3 dogs and 5 cats. Spending 10s of thousands. Unfortunately the practice manager is rude and unprofessional. The young front desk employees are all kind and they come and go, except for one older woman who should not be in front of customers yet still remain, bullying the clients and staff. Since they have become a corporate machine the vets have no say in how these individuals treat their clients. I am taking my business elsewhere even though I will miss my veterinarians.
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August 2023 by Marc Mueller
Staff was very attentive and caring. My fur baby received excellent treatment! ?
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July 2023 by Don S.
Like most medical institutions you deal with today they are short on service. Either hire a few more vets , forego all the twit like website apps and garbage that people find annoying or just go out of business. I actually was told to get on a waiting list just to get an appointment. This modern era thinks every problem is solved by creating a phone app. No! It's called proper staffing!
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July 2023 by Debra R.
For many years I have continued to use South Arundel VCA because I really loved my vet. she has taken care of all my animals for 20 years or more. today I took two of my cats in for their annual visit and once again I was treated unprofessionally and incredibly rude by Mia a front desk employee. when I asked to talk to Kim the office manager she was not only unprofessional but extremely aggressive in her tone. in any event the 10s of thousands that I have spent at this clinic mean nothing to them. The administrative staff could care less about customer service. you and your pets are just a $$$$ to them. ever since they joined VCA it has been a nightmare.
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June 2023 by Victoria Nix
My dog was critical. I've been without follow up for a week. Dr that called me back after I called twice was dispassionate and dismissive. 7 days and still no follow up from Dr Taub. I'm beyond disappointed. Dr that finally called me to give blood results, had zero bedside manner. This is a rescue I was trying to save. All I was given was ER information and euthanasia places. Disgusted.
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June 2023 by D. F
The staff is caring, considerate, and professional. I will definitely bring all my pets here.
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June 2023 by B Moose
Not our regular vet, but when our pup became ill they quickly got her in for treatment. Unfortunately the outcome was not good, but the Dr. and the staff treated us professionally and with compassion. Even a one time visit they still reached out afterwards, speaks volumes of their caring nature.
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January 2023 by Dee Beaver
Been using this veterinary office for close to 20 years. Have not met a Doctor that I didn't like. Staff and doctors sincerely care about their patients very much! Has gotten a bit pricey but worth it to me and my babies ❤️
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January 2023 by Alejandra RB
We were traveling from out of town for the holidays when our dog suddenly started limping and acting unlike himself. VCA was so kind over the phone and very understanding of our situation. Can’t say enough great things about this practice! They were so kind and helpful, and were very gentle with our incredibly dramatic corgi. Catherine was an incredible doctor and make sure to check our dog thoroughly despite him being quite difficult. We’re glad to know that they were here for us, if we lived in town we would definitely make VCA our primary care provider for our little guy.
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November 2022 by Joe Cox
My wife and I moved from the D.C. area to Annapolis in early 2018 and needed to find a veterinarian quickly for our 4 year old dog, Kona. One of our new neighbors recommended a nearby veterinary clinic where we met Dr Elise Powell. Kona’s response to Dr Powell was overwhelmingly positive (much tail wagging and no shaking), and they bonded immediately .Kona has been treated by Dr Powell for his medical issues since that day (there have been quite a few issues over the last 4 years). Soon after meeting Dr. Powell she moved to VCA South Arundel where she took on the role of Medical Director DVM. We love Dr. Powell because she is extremely well informed, patient and has a presence that only encourages calmness and positivity in the pets she treats (and their owners). We have had several dogs over the years and have seen quite a few Veterinarians and I can only express my extreme gratitude for meeting Dr Powell, she is the best. We completely trust her advice on all treatment recommendations regarding Kona, and feel extremely fortunate to have found a Veterinarian that we have complete faith and trust in. Thank you Dr. Powell!
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October 2022 by Scott Bosworth
Excellent experience. Heather groomed both of our Doodles. She always does an excellent job.
