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July 2025 by Sara Miller
Best Verizon store in the area. Shaun was incredibly helpful, personable, and patient with all our questions. He made the process smooth, saved us money, and treated us with genuine respect. Highly recommend!
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July 2025 by Terrie Hruzd
Had a wonderful experience. Everything was handled perfectly. Mr. Johnson was kind, thorough, professional, and friendly. Other staff assisted when I couldn’t remember my password. I’ve been coming to the Edgewater location for over 15 years. And although the staff changes, the same courtesy and attention to detail remains. People! Don’t go to another location if you want quality assistance.
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July 2025 by Mlynn Everhard
Mission accomplished efficiently by a very kind professional young lady
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June 2025 by SPR
Terrible wait times to complete simple tasks. I’ve been to this location 3 - 4 times, different days, different times, still the same. Not coming back and I would not recommend this location. No urgency or concerns for customers sitting around wasting their time.
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June 2025 by Tricia Huffman
45 minutes and still counting waiting to pick up what was to be a contactless online order. Ridiculous.
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June 2025 by Kevin Mueller
The person who helped me did a great job.
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June 2025 by Kristy Bruning
I had a fantastic experience at Verizon thanks to Kiara—she was incredibly helpful from start to finish. She made the process of trading in my old phone and purchasing a new one smooth, easy, and stress-free. She patiently answered all my questions, explained my options clearly, and made sure I got the best deal available. Her professionalism, friendly attitude, and knowledge really stood out. I truly appreciated her help and would absolutely recommend working with her if you're visiting this location.
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May 2025 by William Vosburgh
Chris was great to work with. Only negative was it just took too long: 5 hours!
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August 2024 by Jessica Lambert
I had to get a new Samsung yesterday. Chris was great, he spent over a hour transferring all my information over. He thought he was going to have to make me input all my contacts again. He refused to give up and finally did it. If you need to get anything done there ask for him.
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July 2024 by John Kessler
Chris Greene was phenomenally helpful. Very competent! Very good! I highly recommend seeking him out when you need a new phone. Good guy!
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July 2024 by Angela Ochipinti
Ray was knowledgeable and extremely helpful.
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July 2024 by John Maxwell
Ordered a phone for pickup at this store. Called the store after three days with no word, and they told me it was ready for pickup.
Drove to the store, and they said "Oh, that order was cancelled three days ago."
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July 2024 by Oliver Byers
Honestly one of the best phone buying experiences I've had. Christian made it super easy figuring out what I wanted. He's awesome!!
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May 2024 by Sarah Rogers
I arrived at the Verizon store with a list of questions about my iPhone. Some of the questions were related to technical problems and ultimately decided to get a new phone. Customer service representative was Gabby and she was nothing short of excellent. She not only went over my plan details and my options for a new phone Also spent countless hours trying to help me transfer my data. She offered solutions to the problem In a timely manner yet continued to assist me in solving the problem At that time. She maintained professionalism while also encouraging an environment of fun. Her coworkers were present, offering solutions as well all well shedding light on the situation. It was by far the most pleasant experience I’ve had with Verizon as a customer
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April 2024 by Leah Colihan
I was having cloud storage problems and went to the Verizon store in Edgewater, where I live. Issac was most helpful to me and it was not a Verizon issue. He was courteous and professional. He is Exhibit A why I stay with Verizon! Thanks, Issac!
