Trident Automotive, also known as Master Auto Group LLC, is a car dealership that offers a diverse selection of vehicles, including a 2005 Toyota Sienna AWD. While the online photos may have presented the vehicles in a favorable light, the in-person experience can be quite different. Customers have reported mixed experiences with the dealership. Some have praised the exceptional customer service provided by Annie, who has been described as a "shining beacon" in assisting with their inquiries. However, others have encountered issues, such as the mildew aroma and dampness in the vehicles, which the staff seemed unsure how to address. The dealership has been accused of selectively capturing the vehicles' conditions in their online listings, leading to a mismatch between the advertised and the actual state of the cars. Some customers have also reported issues with the vehicles, such as non-functioning alternators and 4-wheel drive systems, as well as the need for full maintenance. Despite these challenges, the dealership has been praised for its transparency and honesty in dealing with customers. The buying process has been described as smooth and enjoyable, with the staff going above and beyond to assist customers with their requests. In summary, Trident Automotive/Master Auto Group LLC offers a diverse selection of vehicles, but the customer experience can vary. While some have had positive interactions, others have encountered issues with the condition of the vehicles and the need for extensive repairs. Customers are advised to thoroughly inspect the vehicles and conduct due diligence before making a purchase.
They do bare minimum, lie and try to scam you. Don’t even try to hide their tracks spray painting over rust. Do not even waste your time here. Left spray paint, sander, plastic and blue tape in the bed of truck and still stuck underneath truck. Unprofessional and scammers.
July 2025
I just bought a used 2006 Toyota Tacoma and I am very pleased with the service and the truck! Make sure you know what you are buying and that you treat Annie (who handles all the paperwork) well!
March 2025
Drove 3hrs to look at a truck with an appointment and no one was there. Truck was there and looked nothing like the pictures. Place looks like a junk yard. Waste of my time. Worst dealer in America. Spray cans of flat black paint everywhere.
