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January 2024 by Tom Z.
I will never go back to Eldersburg Vet. I had such a horrible experience. There are two stray cats that hang around my farm, and I only wanted rabies shots for them, in order to protect my other animals. My wife called to set up the appt for the rabies shots. The front desk was told on two different occasions (the initial appt schedule and when they called back to confirm the appt) that we ONLY wanted the rabies shots. We sent our 19 year old son to take the strays in. He called us after the appt to tell us they charged us over $700 for other stuff we did not ask for. He said he was never asked about anything, that the tech and vet took the cats and "did stuff" and came back at the end of the appt. I was extremely upset and called them. I told them we were very specific in our request for only the rabies shot. The front desk person told us that "they don't communicate those things to the vets." What office doesn't communicate with their other staff? When my wife spoke to the vet, they got very nasty with her and tried to blame everything on us. I don't think I can put into words how it feels to be taken advantage of like this, and then to have the staff try to put the blame on us.
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May 2023 by Shayla D.
From the very first appointment with this place, they were very rude and showed little to no compassion. They do not have a very well animal aggressive policy in place. The lady at the front desk is unbelievably rude, always on the phone a.k.a. her cell phone. In speaking of her being unbelievably rude to me, she decided to put in my chart that I was rude to her. You will see plenty of negative reviews about the front desk receptionist, this wasn't just my experience. If they treat you badly, imagine how they treat your animals behind your back.
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April 2023 by Kelly B.
Brought my senior cat in for a well visit. He had also been vomiting a lot so I had that specific concern. Was presented with $750 estimate for blood tests and other tests. I stated I had care credit and did not have my card and was not sure if it was still active. The young lady told me they would look it up for me. I told her it it was active then go ahead and do the tests otherwise I could only cover $400. They didn't check to see if my account was active (surprise, it wasn't) and did all the tests. I was presented with a bill over $700 and told my card was not valid. I managed to scrape together the money, was not given an apology about the "misunderstanding" and sent on my way with a promise I would get a call within the next few days about my cat's blood work and tests. Two weeks later I still hadn't heard back and I finally called. I got a call back and told "good news! The blood work looks great. Give your cat some hair ball medicine and the vomiting should stop". Two months later after the vomiting presented with blood I took him to another vet and was told he had cancer and it had progressed too far to do anything. I had to put my best friend down 2 months after this vet supposedly did almost $1000 worth of tests that showed he was doing great. I doubt they even did the tests. Someone could tell me this vet brought their pet back from the dead and I would still avoid it at all costs. The least compassionate uncaring place I've ever taken my boy and now I'll never take him anywhere again because they said he looked great and he had cancer. If I could give them a -5 star review I would. Disgusting
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September 2022 by Emma N.
I don't understand the negative reviews. This was an amazing vet experience! I was seen the same day and the staff and Dr. were amazing. They all listened to my concerns about my dogs allergies. We are new to the area so I am happy to have found a vet I can trust!
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April 2022 by Ethan E.
Disappointed with the treatment I got very recently. I came into the office and the receptionist was rude to me, I just wanted to check in, as she could obviously tell, and just said "pet's name" without saying anything else as if I had known. When I got back to see the vet, the vet tech was super nice, so that was great, but the vet came in and only spent about 2 minutes in, and left when I was trying to ask a question and bring up a concern I had. I was in the middle of talking to her when she grabbed the door handle and left me and my cat alone. I was then left alone for 10 minutes, unsure if I should stay in the room or go to the front, eventually someone came and got me and said the medication was in the front. No one offered to help me with the first dose or anything. The receptionist that checked me out (which was different than the one checking in) was very nice. Total price for a vet seeing my cat for 2 minutes was $91 (for the exam only - my total was $130 but included eye drops). Very disappointed.
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April 2019 by Jean C.
We've been going to Eldersburg vet for 25 years and loved Dr. K. We always scheduled our appointments with her. She was very caring and gentle with all our dogs/cats. And very sensitive and loving when we had to put any of our pets down. She also made house calls. Dr. K isn't there anymore. Eldersburg vet has become outrageously expensive and I think the quality of care has definitely declined. We are transferring to Valley vet in Reisterstown. Even though it's 1/2 hour away, we've heard good things about them - and they got all five star ratings on Yelp. Nothing but the best for our little pooch.
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February 2018 by Ed S.
Just had a recent visit with My not so healthy BFF Gus, they fit me into their schedule the same day, everyone was very kind and compassionate. The veterinarian Dr. Owens was very kind and took the time to explain the condition in full detail. She didn't over treat but was very effective in her diagnosis and plan to get old Gus back on his feet again. Her support staff member was also very nice and we left feeling we had made a great choice. My mother was with me in the visit and she said "I just found my new vet" for her dog too! Highly recommended
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November 2017 by Heather A.
I have been taking my pets to Eldersburg Vets for over 40 years and they have always been kind knowledgeable and professional. A few years ago my aging cat needed assistance moving on to the next realm and Dr. Schultz was kind enough to come to my house and sit with me during and after the process. What a priceless gift of compassion. Most recently I have been seeing them weekly as they work to stabilize my dog's health who they thankfully caught in the onset of a chronic genetic disease. Dr. Owens has even called between visits to check in on our dog's recovery and offer additional tips for her comfort and healing. Dr. K of course is also wonderful, as well as the Techs and front desk staff. I cannot praise the entire Eldersburg Veterinary staff enough & highly recommend them.
