Best Buy

Most Recent Comments

• December 2023 by A M
  Horrible Customer Service and the associate lied to me about the holiday return policy; saying that if I wanted to return any of my items after Christmas; that I needed to pay $49.99. He told me that they accept Afterpay; and when rang me up; it does not. I felt lied to in so many ways. He reminded me of Biz Markie; looks wise.
• December 2023 by Katie Hebb
  Best Buy is the worst. Don’t buy from there. You can get whatever you need cheaper and with less hassle somewhere else. I ordered a washer and dryer on December 11th and they’ve been out to my house twice and still have not installed. The people they contract to deliver and install are terrible. They deserve 0 stars. All of this headache is due to the original person not putting a “stackable kit” on the order. After calling and going to the store it still was not on the order. They have messed up on every level.
• December 2023 by Taylor Slonac
  the store is fine but i HATE the one worker that sold me my iphone 15 in october. i dont know his name but i asked for the 256 GB or whatever and he gave me the 128 GB. and i pointed it out and i asked for him to go back and get me the 258. and he REFUSED to walk back and get me the right one and insisted i would have enough storage. long story short i ran out of storage after like 2 weeks and i think about that lazy employee all the time and wish i forced him to go back and get me the right one. because now i never have enough storage all cause that lazy guy didn’t know his head from a hole in the ground.
• December 2023 by John Dixon
  On November 25, 2023, I purchased a television from Best Buy with an installation service scheduled for December 2, 2023. The initial arrangement was for a service window from 7 AM to 7 PM. However, on December 1, 2023, I received a communication from Geek Squad adjusting this window to 3 PM to 7 PM. Consequently, I arranged my schedule, taking a vacation day from work, to be available for this service.Regrettably, the day ended in complete dismay. By 7 PM on the scheduled installation date, there was no communication from your team. Upon contacting customer service, I was first informed that my item was out for delivery. Yet, further conversations led to conflicting information, revealing that the product was never picked up by the third-party service provider you employed, and it was still at your store. This was contradictory to the earlier assurance that my item was en route.The lack of coordination and communication within your service channels is appalling. Not only was my time disregarded, but also the trust I placed in your service. The absence of any proactive communication to inform me of these developments is unacceptable.Furthermore, when I approached Best Buy for clarity, the response was unsatisfactory. I was informed of a follow-up call on December 4, which is a delayed response considering the urgency of the situation. The time and resources I invested, including a vacation day, have been wasted due to your team's unprofessionalism and disorganization.I must stress that my contract for delivery and installation was with Geek Squad, not an unknown third-party service. At no point during my purchase was it communicated that the delivery would be handled by anyone other than Best Buy or Geek Squad? This lack of transparency is misleading and unacceptable.As a customer, I expect a certain standard of service, especially when I have paid for both the product and the installation service. The current situation is far from satisfactory. I am left without the product I paid for, and the service promised to me has not been fulfilled.
• November 2023 by God is good You just have to believe. blessed
  I just can't understand how a company can have someone like this dealing with customers. So I came here to buy a flash drive. So I see they have some for 24.99. There is three in this spot for that price. So I go to pay for it. It rings up for a different price. I tell to person helping me that was not the price posted. He basically tells me. "That's not my problem the price is what came up on the Register". Mind you I still want the flash drive because I need it for work. So I said should I not get to for the price that it was under. He became even more angry. No! He reply and Slammed the flash drive on the Counter. At that point I felt very uncomfortable. I was not sure what he would do. I got his name and paid for it and left. This is just sad that hard working people have to go through this type of treatment. Person helping name was Ty.
• November 2023 by Tina Greene
  Excellent sales person, Perry. Very knowledgeable and personable. Fastest I have ever made a decision regarding a kitchen appliance. The rest of the staff that I interacted with were friendly and helpful. Would highly recommend them when purchasing a kitchen appliance.
• November 2023 by Dawn Hubbard
  Title: A Cascade of Customer Service FailuresAfter nearly three decades of loyalty to Best Buy, a single experience has left me resolved to never shop there again. My ordeal began in-store, where an employee disappeared for an hour while searching for a product, only to leave the store abruptly without assisting me. The store management, although responsive with a discount on a TV purchase, provided an item that was, regrettably, defective.Upon contacting Best Buy’s customer service for support, the promise of convenience was marred by a disconnected call after a lengthy wait and conflicting information regarding a potential return and exchange. A second attempt at resolution over the phone resulted in more disarray and unfulfilled promises for manager follow-up.Despite assurances from a third customer service agent who encouraged an in-store return with a possibility of a better discount, store personnel dismissed this solution, citing it as a fabrication. This “he said, she said” scenario between store representatives and their customer service counterparts revealed a glaring disconnection within the company, making it impossible to discern who was genuinely offering help.Even my case numbers and the so-called AI-recorded calls did not surface to aid in the resolution of my issue. With deep regret, I’ve since taken my business to a competitor, where my experience has already vastly improved. It’s disheartening to abandon a long-trusted retailer, but it’s clear that Best Buy has lost sight of the customer service that once earned my business.
• October 2023 by Robert Simmons
  The online customer service that was given was poor, I wasted gas going into the store to get Ram cards. After being told they had the correct cards I needed. Then the instore people referred me elsewhere to buy the product after waiting 45 min to get an answer. The instore people where more knowledgeable but every time I go to this store it seems like training is needed in the different departments
• September 2023 by Carrie Woods
  After visiting four stores, Best Buy in Columbia MD was going to be my last stop in seeking out a juicer. I wasn’t in the small appliance area but 3 minutes when, Eternal (his real name) turned the corner. He asked if I needed help, car keys and water jug still in hand-he clearly just got to work. Eternal was awesome! Not only did he help assist with the perfect juicer for my needs, he was knowledgeable about all the juicers Best Buy had to offer! As we walked to my car with the purchase, Eternal and I spoke briefly about the benefits of the juicer & why I was purchasing a juicer. He placed the box in my car and I thought to myself, “This young man single handed turned my stressed filled morning into knowing everything will be OK & am super excited to use this product!”Visit Eternal, tell him the girl from GA sent you!Best Buy, this young man is going places- hold on to him as long as you can!
• September 2023 by kamohsnap
  This is by far the best location that I have been to so far. It was worth the 50 minute drive to receive such excellent services. The employees Angel and Noah, along with the manager Thomas assisted me with the purchase and pickup of a new OLED tv. Their customer service and care was stellar. They went above and beyond to help make my purchase as easy as possible. I have nothing but good things to say about my experience yesterday. Thank you Bestbuy, I will be back to shop again.
• September 2023 by Dileesh Pavithran
  I am writing to share a deeply frustrating customer service experience I recently encountered with Best Buy.My ordeal began in February when I noticed that my Dell laptop was not holding a charge. Considering I had initially purchased the laptop at the Best Buy (Store 263) in Columbia Elkridge, Maryland, I naturally sought assistance there. The Geek Squad technician I consulted with suggested that purchasing a new laptop charger would resolve the issue. Trusting their expertise, I followed their advice and acquired a new charger, only to find that the problem persisted.In July, I returned to the store to explain my ongoing issue, but was informed that my two-year warranty had expired. It's essential to note that I had initially brought the laptop in while it was still under warranty. Despite this, the service agent indicated that the issue was related to the motherboard and insisted on replacing it without conducting a proper diagnosis. Reluctantly, I agreed to the motherboard replacement, for which I was charged approximately $249.95 plus local tax. I paid these charges and patiently waited for the repair.Originally, I was told it would take two weeks to complete the repair. However, after numerous follow-ups and phone calls, I finally received my laptop on August 19th. To my dismay, upon attempting to power it on, I discovered that it would not boot. I immediately returned to Best Buy and requested further assistance. After a half-hour wait, the Geek Squad supervisor named Ari informed me that my hard drive was failing to load and read. He was unable to resolve the issue and suggested that I take it to a Dell service center for repairs. He was rushing to refund my money and wanted to prove that nothing was wrong on their side.I was puzzled by this assessment, as my hard drive had been functioning perfectly before the repair, and my original complaint was solely related to charging issues. He insisted that the problem might be unrelated and even suggested that I consider replacing other laptop parts. This was perplexing, as Best Buy had initially identified the issue as a motherboard problem. In a shocking turn of events, he even threatened to discard my laptop if I did not take it immediately.I vehemently refused to accept a non-functioning laptop and argued that it was Best Buy's responsibility to ensure that all issues were resolved before returning it to me. The level of customer service was unprecedentedly poor. After a lengthy argument, he reluctantly admitted that something might have gone wrong while repairing the Laptop and said he would send it back for further inspection. However, he could not guarantee the outcome or data preservation.When I inquired about speaking with his manager, I was informed that the manager, Dillen Lee, was unavailable and that he would contact me on the next business day.When I finally spoke with Mr. Lee, his attitude mirrored that of his subordinate. After another heated discussion, he promised to contact me on the next business day. After two days, I received an email from Dillen Lee, asking the Bitlocker key, which I was unable to locate, as I had not anticipated that Best Buy would tamper with my hard drive. Thus, the only option provided was to format the hard drive and reinstall Windows.I found myself frustrated and distressed by this situation, which appeared to be a direct result of the mishandling of my laptop by Best Buy's Geek Squad technical team. After a week, I received an email stating that my laptop was ready for pickup, but the battery issue had not been addressed. After two months of patience and frustration, I find myself back where I started, with the added loss of data, time, and money.I am deeply concerned about accountability for the data loss and time wasted during this process.Best Buy should strive to learn from retailers like Costco and others who prioritize their customers and provide efficient service. I hope that no other customers have to endure such a frustrating ordeal with Best Buy.
• September 2023 by New Man
  I was here to pick up my order. They had lost my order and instead of having me come back some other day they would make me wait around for half an hour for nothing. To make it worse, they reordered the item to be delivered to Best buy much farther away.
• August 2023 by Steven Routh
  The staff here avoids customers at all costs. Heads down and no eye contact. I was waiting in the PC section for 45 minutes. The staff was bunched near the appliances. When I walked over there, they dispersed. So frustrating. The management are rude and condescending to paying customers. I wonder if they ever get training. You can spend thousands there but when you want to return an unused unopened $50 item they treat you like you're bothering them. I really hate this place. Microcenter is worth the drive and have much better customer service.
• August 2023 by Nneka Ogbulafor
  It's okay but it was my first time.I went in to buy a computer but I also wanted some information about a software am trying to install on it and was not given appropriate information about it. So I left to the micrometer and bought one there because someone could provide the actual information I needed.
• August 2023 by Javier Plumey
  Waited 10 minutes to flag someone to get a simple cable locked in a cabinet and then waited another ten minutes to check out. Don’t wait, just order online.