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November 2023 by Balasubramanian Sivakumar
Super nice and polite staff.
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March 2023 by marc priester
Appointment times aren’t honored. The wait is absolutely miserable (could be an hour+). Avoid.
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December 2022 by Liz K
I hope that healthcare has more patience with the patient and does not rush them when no patient waits outside the mini-clinic. I had an awful experience last weekend with the Health workers. He looks pretty rushed, rude, and very impolite!
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November 2022 by Lkk
I hope that healthcare has more patience with the patient and does not rush them when no patient waits outside the mini-clinic. I had an awful experience last weekend with the Health workers. He looks pretty rushed, rude, and very impolite!
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November 2022 by Neelam Shah
Why have an appointment system if I’m waiting (at this point) 1.5 hrs and still haven’t been seen? The NP was wonderful when we were finally seen.
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October 2022 by Brian Johnson
Do not waste your time. Walked in and the 5 people in front of me had been waiting for an our past their appointment time. Waited 45 minutes past my appointment but gave up. Horrible customer service.
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September 2022 by Kelly
Don't come here for care you won't find it. If you still choose to come. . Log your code on the kiosk. It said come at 8:45 am. So I arrived at 8:50 am. The so called male professional arrived after me. He finally decided to come out of the room at 9:13 am. He called me back. He looked at my insurance and said we do not accept Kaiser! What are you here for? Saw what I scheduled for and said this will cost you thousands of dollars. Didn't provide STI TESTING
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July 2022 by Sam Markose
Waited 4 hours despite my scheduled appointment. Just for her to tell me to go to the ER. Huge waste of time and money.
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June 2022 by Sara Peças
I was five minutes late for a PPD reading which wouldve take less than that and I have now been waiting for almost an hour. It’s not worth it, better off scheduling with your PCP.
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May 2022 by Bambi Turner
Don’t bother. You make an appointment but they don’t honor it. I had an 11:30 appointment and I’m still waiting 20 minutes later, with 3 more people ahead of me. No one wants to be treated like this and made to wait indefinitely when they are sick.
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April 2022 by Ari Bella
Worst healthcare workers I’ve never had the displeasure of working with. I’ve seen them twice and I’ve hated both experiences. This last time, I left in tears mostly out of frustration with how they treat their patients. They are always late and rude and unwilling to help. If you hate being in healthcare and you have no compassion DO NOT GET A JOB AS A HEALTHCARE WORKER. THAT GOES FOR YOU NURSE PRACTITIONER DESMUND! Also do not ask people to set appointments if you are going to be late every time.
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March 2022 by Bryan Cluts
Complete s***show. Do NOT go here. Arrived 15 min early for appointment and checked in. At least 4 people waiting ahead.. with one waiting at least 40 min so far.. only one person seen in half hour.. left once 20 min after appointment, with 3 people still ahead of me. Extremely unprofessional, no comment to people waiting, moving VERY slowly as if not caring. Will NEVER go here again
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November 2021 by Zinha H.
CVS Minute Clinic on Old Waterloo Rd in Elkridge is the place I go and my family goes as well when we aren’t feeling well and its after doctors offices are closed. Well today my teen daughter wasn’t feeling well so i went on the cvs minute clinic app and made an an appointment for 2:50pm (10/22/2021). We arrived early and sat and sat and sat. Finally someone comes in and asks if u made an appointment and I responded yes. He then proceeded to the room and came back out to speak with me in a rude tone asking my name and time of the appointment and I informed him then he stated that he called me and left a message to reschedule because 2-3pm is when they take their lunch and was waiting another team member to assist him because he couldn’t help all the patients also the app must be having glitches and at the time it was only my daughter and another person. He said i should have called to find out their lunch schedule before making my appointment. He wouldn’t answer my question after waiting until 3:24pm me asking how much longer would i have to wait and rudely he said if you would listen to me…. The guys name is Desmond a nurse practitioner who is the rudest person I ever encountered at cvs minute clinic on old waterloo rd in Elkridge md. I will never ever ever go back to that clinic again. Shame on Desmond with his poor customer service and poor bedside manner. I am so disappointed in him and how he treated me in front of my child. Awful
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May 2021 by Jules F.
This place is very hit or miss.I had come here once with a UTI and things worked out fine, though carrying a urine sample through the store felt a bit awkward.I came here again with an ear infection and was told my jaw was misaligned. I saw an ears eyes & throat doctor the next day who saw that my ear was swollen shut. I could have been spared an extra 24 hours of pain if they'd seen the signs before.There's usually long wait times here, but at least they have seating.
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September 2019 by Scott Funderburk
Went online Sunday morning at 7:30 and booked an appointment for 9:30 am the same day. Doctor was nice and on time. They sent a prescription directly to CVS in the same store and waited just a few minutes to have it filled. Nice and easy.