Tobacco + Vape is praised for its friendly and welcoming staff. Customers say the manager is awesome, warm, patient, and kind, and the owner is polite, attentive, and eager to help. The shop keeps a wide range of products in stock, including hard‑to‑find coils, devices, and juices in both regular and salt form. Prices are fair and many items are available immediately; if not, the team guarantees delivery within three business days. Communication is prompt and friendly, with staff who anticipate customers’ needs before they ask. The shop treats everyone respectfully, regardless of shape, color, or size. Overall, reviewers recommend the store for its excellent service and consistent product availability.