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July 2024 by Jeff Bandy
When someone asks you the price of tire b vs tire a the correct response is the actual price not “more”
Learn better customer service skills Rick!!
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June 2024 by Shelia Dempsey
Extremely helpful and polite
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June 2024 by Joseph D
Had an appointment set up for 5pm on a Wednesday through tirerack website. I got a confirmation for the appointment from Firestone. Show up and I’m told there are no techs and somebody should have called me. The store front manager sends his techs home at 5pm on Wednesdays. Strangely the place is still open for a few more hours.
The appointment was moved to Saturday. Other than the front manager being confused about what vehicle I was bringing in for mounting tires, everything was routine. I get the vehicle back within 2 hours with mount and balance tires, and an alignment. That evening I looked closely at the wheels and noticed all 4 wheels have a perfect circle gouge about 1-2 inches from the edge of the rim. Some of these scratches are literal gouges into the metal. One scratch looks like an oopsie in the middle of the rim where I can tell someone rubbed it trying to make it go away. Photos posted are from all four wheels…. Do better Firestone. I was hoping you’d be the place I use for future service but I don’t think I could bring another vehicle there again.
If you value your wheels, probably look for another place that can take care of the customers wheels while mounting tires.
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June 2024 by Eva Cockerham
I found the team members who worked with me to be attentive and polite. They did everything they said they would do and within the time limit they told me.
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June 2024 by Zach S
Only been once, but was met with nothing but professionalism, fair prices, and quick- correct service! Would recommend to anyone and will be coming back in the future
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June 2024 by gfdoutpi
Went in for there online deal 189$ for brake change. They said it would cost $534.57. This place is a money hungry scam. They also added on 108.97$ for an air filter the "needed to be replaced" even though i just replaced it.
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June 2024 by Nicolas Rodriguez
I only trust my vehicles with Bill Larer. I believe he will never let an unsafe vehicle leave that shop.
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June 2024 by Kendra Jonnell
Awesome service
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June 2024 by Christian Wynn
Had two tires replaced after running over a box cutter blade. Service was quick and available and appears to be done well. However there was a Road Hazard Protection added per tire that is apparently optional and I was not made aware before being charged or given an invoice. I was only told the price was the price for tires and installation, and nothing else. Invoice wasn’t provided until after payment and was emailed so I didn’t receive a breakdown until I left. $70 was added for two tires without my awareness and apparently this is something Firestone/Bridgestone has had class action suits for back in 2003 and recently this year in 2024.
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April 2024 by Keith Werner
Front Desk person very nice but did not get bathroom clean after he used it.Vehicle taken in immediately when due and work done efficiently with great printout of before and after alignment.Have seen that Toyota and other SUV makers do not provide for rear camber adjustment.Was told to see an auto cutter and welder to see if they wanted to make the right rear camber better because it would take and cut and reweld in order to move it into alignment.Did not offer to swap tires around or give a report of tire wear / need for replacement.
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April 2024 by Kevin
You started the work on the scheduled time and the job got done fast.
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March 2024 by Ryan Curley
I had an air leak in my tire on Friday and needed it replaced ASAP. I called around to 5 different places and I was only left with Pep Boys or Firestone Complete Auto Care as my options given the timeframe of availability. Pep Boys did not carry Bridgestone tires so I would have had to pay for 4 new tires of a different brand and would have had to get off brand tires to even get close to the same price. Even still, anywhere else that had these Bridgestone tires was at least an extra $80 over the price from Firestone for 2 new tires. Firestone was not only the fastest but also the cheapest in comparison to everyone else in the area. The only downside I experienced was that I scheduled an appointment at 7am on Saturday but the mechanic was not scheduled to come in until 7:30am. He did start with my vehicle and I was out within 40 minutes after he got in. Given the fact that the earliest anyone else had availability to do this service was on Monday at 1pm, this minor inconvenience was very negligible.
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March 2024 by Adam McDonald
Miguel and Gague are the best! They fixed my jeep compass right up!
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March 2024 by Icehamjello
Fast and friendly customer care. Very satisfied with the job.
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December 2023 by Betty Loia
If only I could give them zero stars! $120 for a diagnostic, $148 just to refill the water line with ZERO information about what was wrong with the car because they couldn’t figure it out! Had to take the car down the street to Shamrock, who diagnosed what was wrong. They knew my sons were stranded out of town and had to get the car back to us in Virginia. They let them drive away with a blown head gasket and told them it was nothing wrong with the car!
