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December 2023 by Betty Loia
If only I could give them zero stars! $120 for a diagnostic, $148 just to refill the water line with ZERO information about what was wrong with the car because they couldn’t figure it out! Had to take the car down the street to Shamrock, who diagnosed what was wrong. They knew my sons were stranded out of town and had to get the car back to us in Virginia. They let them drive away with a blown head gasket and told them it was nothing wrong with the car!
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December 2023 by Mibila Mibila
I went there to replace all 4 tires. Few miles after I left there, the tire pressure light came on. They couldn't even ensure the tire pressure was adequate. I returned there and they didn't give a hoot and asked me to come back another time. I ended up inflating the tires myself but the light remained. Then I went to jiffy lube. They were more helpful.In addition, my car doesn't drive the same since I visited this place.
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December 2023 by Taylor Hubbert
We got all four tires replaced about a year ago. Recently, our back right tire developed a slow leak. We took it to Walmart, where we found out that our front two tires are basically bald, and the back right tire is covered in patches. We have never patched these tires. They’re new. Now we have to get them all replaced again. I’m contemplating legal action for being sold a used, patched up tire from Firestone when I purchased NEW tires from them. Is it because I’m a woman that they think I’m stupid?
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November 2023 by Ci Ha
The skinny bonehead at the counter was very rude, I think his name was Greg I'm not sure but just assumed I was going to just drop my car off and let these weasels do whatever they want to my car. It's not happening, I don't trust many mechanics and I will never take my car back to Firestone... any of them.The turnover is great at this particular location, do not entrust your car with these people. I had a 9:00 am appointment and needed rear wheel hub assemblies and he replied you said you just needed brakes, and I replied that is a part of the braking system youfriggin moron. I abruptly left and said I'll take my car to someone who knows what the hell they're doing! Duh... I'm a woman and I know more about cars than most men, especially these idiots.
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October 2023 by Sheila Perrin
I'm always satisfied with the service of Firestone in Middletown, DE. They appear to be honest and won't put or make up anything I don't need for my car. The personal Bill, Dan and the rest are respectful and friendly. Prices are for the most part very reasonable. Thanks for your service on 10/6.
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September 2023 by 99%
Trace staffing great leadership and is always takes care of me make sure you have your warranty on your tires cuz they do come in handy instead of paying 250 I only paid 140. Don't forget their sales for tires come up on November I will be getting three new tires and the spare.
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August 2023 by john MASON
When my car was done, there were warning lights that came on. I went back in to tell them there were 3 serious warning lights that came on that weren't there when I came in...I was advised to go to a dealer because they don't work on those issues. I went back on twice, but got the same indifferent attitude. So next time I won't go to this store, I'll just go to the dealer for better service.
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August 2023 by Emerson Rana
Thank you Chelsea and Kat for your detailed inspection of my vehicle and taking the time me through the assessment, it was super helpful and appreciate your help!
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June 2023 by Jessy Handy
DO NOT TAKE YOU VEHICLE HERE, they don’t care about there jobs. They just are in a hurry to get you in and out. They put a big old dent in the side of my truck.
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June 2023 by mulekick forge
Went online made an appointment got confirmation codes prepaid for two tires. Went to appointment the following day at the appointment time and they had no records of my appointment or all the things I wanted done. Very discouraging..
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May 2023 by Kim Sampson
Had an appointment at 12pm to get my side marker lights replaced. It is currently 2:14pm and my car is still suspended in the air. No sense of urgency, lobby is currently full. Really should not have taken that long to replace two bulbs. Safe to say I will definitely use another company from now on.UPDATE: one of the customers that was there before me around 12pm was walking back in the door around 2:30pm because apparently they did not do something right. DO NOT GO TO THIS FIRESTONEService: Electrical repair
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May 2023 by GPACCSY
I bought a car and need a MD state inspection asap before Christmas. As my favored shop did not have inspector available, I went to firestone, asking for state inspection. I was told it could be done next day. They called me next day and said I need to change 4 tires. So I did. But when I picked up the car, they told me they did not do state inspection, but the car looked good. Later, my car failed state inspection for many issues. I wonder if this shop only cares making money by selling tires. Plus when I changed 4 tires in September 2022 for another vehicle, they never bothered to look at tire pressure sensors despite the sensor light was on. Consequently, tire sensor was still on after the replacement. It was a bad sensor, and they told me that I need to pay $125 to fix it.Service: Tires
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February 2023 by Krish P
AN ABSOLUTE NIGHTMARE! I went in to get all 4 of my tires changed and an alignment done. Once everything was completed and I got my car back, I immediately noticed that my steering wheel was no longer centered after they completed the alignment. I returned back to Firestone within 5 minutes of leaving and Greg (the manager of duty at the time) said to me in a RUDE voice “Can I Help You?”. I explained him the issue and he kept saying that the “alignment is fine, I just looked at the print out on your workorder”. After I kept telling that its not fine, he said that it would be around 2 hours before they can look at my car again to see what the issue was. I then left and went to another Firestone where they ACTUALLY did their job and fixed the issue. They said the alignment was not done correctly at the first place and corrected the problem. The second issue with this place is that when they changed my tires, they left this nasty white grease or lube on all four tires and rims. They didn’t even clean off their mess!! Needless to say I will NEVER be going back to this location. The manager Chelsea, who was extremely empathetic, stated this is an “ongoing issue” with her employees. Something needs to be done about this.Services: Tires
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February 2023 by Lawrence Cerra
If need to go in early b4 appointment they work with you tye best they can.. they have men and women who know what they are doing... been going for 15 years to the Elkton shop . Never had a prob.. they never try to upsell what's not needed. Trustful..
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November 2022 by Maegan Czernik
I would recommend! When I called they were incredibly helpful, patient, and knowledgeable considering I had no clue what I was looking for. I was able to get an appointment the very next day for an oil change and 4 new tires. The wait while my vehicle was serviced was quick. Overall, this was a pleasant experience.Services: Tires