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February 2024 by Wayne Greenleaf
What a relief it is to have professionals show up when a disaster strikes. A big thank you to the Cecil County Servpro Team.
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February 2024 by William Cooney
very prompt service listens to the client concerns
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February 2024 by Paul Kammerer
Mike B. and his crew did a great Job Cleaning up the water mess. They acted swiftly and were very thorough! It really was "Like it never even happened". Thanks Servpro!!
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January 2024 by Christian
I contacted Mike at Servpro for a basement flood. Within hours their crews had cleaned and dried the entire basement. They had specialized equipment to dry everything out and to prevent mold. Servpro was very responsive and professional. I would highly recommend them.
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December 2023 by Dom
Very professional. Called them at 3am and had a call back with crew rolling by 345. The crew that came out was courteous, kind, and very careful not to make the problem worse. The clean up price seemed resonable. I am very thankful for Servpro and the treatment they gave my home and my family.
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October 2023 by Thelma McMullen
Great service from Kendall & Dac. I would definitely hire this service again. The team did such a thorough job on my furniture and inspected type material before choosing cleaning product. Furniture looks great!! Thank you
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October 2023 by The gathering place
Serv pro did an amazing job, I worked with Mike Bailey! The experience was amazing I called them last minute in hopes they could help and they came through! I would recommend to anyone and everyone!Service: Fire damage cleanup & repair
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September 2023 by Karen Dixon
We had carpets cleaned in our farm office and a rental property. Kendall did a fantastic job! He is very professional and a really hard worker! I couldn't of asked for a better man for the job then Kendall. He was sent by himself, and a had a few issues with his machine but he didn't let that ruin his day. If you need a job done by a professional, I recommend Kendall for the job!!!!! Thank you Kendall for an awesome job done!Service: Carpet cleaning
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August 2023 by Krista Vanaskey
Communicative, Responsive, Compassionate, Affordable – Just a few words to describe my experience with Serv Pro, or should I say experiences?! This wasn’t my first time seeking Serv Pro’s assistance with the mitigation, clean up, and restoration process.My first experience started a few years ago with water damage in my basement at a residence I owned. Serv Pro was quick to resolve that situation, and since I was paying out of pocket due to the claim not being covered by my homeowner’s policy, the bill was very fair and reasonable.My most recent experience with Serv Pro started in mid April of 2023. My oil company overfilled my oil tank causing an oil spill, which was located in my basement’s laundry room. The oil company was not resolving the situation to my satisfaction, so I filed a claim with my homeowner’s policy and reached out to Serv Pro immediately. They were able to dispatch someone to my home within a few hours of my phone call on a weekend!! The Serv Pro employee promptly cleaned up the oil spill and discussed with me the next steps. The clean up took a few treatments, but Serv Pro always contacted me to check on the progress and if I needed anything else. They completed several visits to my house due to the odor/retreatment, and didn’t even charge the cost of additional visits to my insurance. I had to keep my claim to a minimum as only a certain amount was covered under my policy. Serv Pro did not nickel and dime my insurance company to keep my out of pocket costs at the minimum—staying below my policy’s coverage allotted. Once the mitigation and clean up process was completed, it was time for the restoration process. I was able to quickly choose the materials I needed to get my home the way it was, and even had a follow up visit after the restoration process to make sure I was happy and the situation (oil odor) was resolved. During this whole ordeal, I noticed some mold in my basement. Serv Pro came out a separate time and treated the mold and replaced the insulation that was affected at no additional cost. No other company would have ever done that!! They would have charged for that additional visit and service, and Serv Pro did not!! This is just one example of how Serv Pro went above and beyond for me!!I’m extremely impressed with all of the employees of Serv Pro!! A HUGE shout-out to Jason for helping me with the mitigation and clean up process—he even messaged me daily to inform him if the oil odor was dissipating, Joe Somers for making the restoration process go quickly and smoothly, and to my satisfaction, and to Michael and Victor for helping me every step of the way!! All of these gentlemen always responded to my messages/questions promptly. I’m sure I was a HUGE pain to them, but never once did they ever make me feel that my messages/questions were a bother. Their compassion and understanding to the situation I was put in by the oil company truly showed that customer satisfaction is their main goal!!I highly recommend Serv Pro!! You won’t be disappointed!!
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August 2023 by Ryan Wilson
Mike Bailey and his team are hands down the best in the business! Woke-up to a flooded basement after a storm… Mike picked up on the first ring and drove straight to our house in DE from PA. He walked me through the plan of attack and his team was there shortly after. His guys got all the contents out of the basement and began the drying process, they did it so quickly they were gone within an hour and a half. To ensure no mold or further damage they set up their machines to leave over night which worked wonders. They came back and cut the damaged dry wall so we are good to go! Our basement is dry as a bone…. like it never even happened!Service: Flood cleanup
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June 2023 by Jerry Shupp
I had them clean my metal HVAC ducts. Amazing! They had all the right equipment, were on time, friendly, & knew their stuff.They lugged heavy suck machines to my basement, cut access holes, blew out all the vents upstairs, & cleaned up. You won't go wrong if you hire them.
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March 2023 by Jason Feller
ServPro was on time and efficient in cleaning our carpets. The difference is night and day after having them down professionally. The time I saved and the quality of work completed was invaluable to me.Service: Carpet cleaning
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March 2023 by Philip Baker
Servpro came out to my house to help with a busted pipe. Crew was awesome and the response was very fast. Appreciate their hard work. Highly recommend.Services: Water removal
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December 2022 by debbie brown
Mike and the ServPro team were professional, neat, efficient, prompt and courteous! Highly recommend the professional service from Mike & his team. Thank you!Service: Plumbing
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November 2022 by David Whitehurst
We had a washing machine valve burst abs flooded the ground floor of our home. Servepro was quick to respond and quick to get things cleaned up. We had Dallas and Zack come to do the work. Very good job and very respectful and informative in what they were they found what they were doing and why they were doing it. Couldn't ask for a better crew I would recommend them to anyone that needs a disaster clean up.Services: Mold cleaning