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February 2024 by m m
If you ever needed a reason to go to Verizon, go visit Andrew at T-Mobile! He ported my phone number to my home internet. I was warned not to go here because of him, I should have listened. I almost decided to go through with T-Mobile because of Anton, he was a great help and didn’t pick his nose before and after touching my phone.
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November 2023 by Rebecca Thacker
Always helpful but they don't have phones in this store because it isn't a corporate store.
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November 2023 by Carol Wessolock
My experience with Dayton at the Elkton, Md store was a 10. Dayton took the time to assess my needs in a phone and ensure I was in the right plan based on my usage. Dayton was knowledgeable, customer focused, and confirmed my satisfaction before leaving the store. Thanks to Dayton, I plan on being a long-time T Mobile customer.
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November 2023 by enderfox140
Always amazing definitely a go to T-mobile for me, everyone is amazing and the Manger was so kind a helpful.
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August 2023 by Buddy Hill
Jason was great. He made the switch very easy. We had difficult time with our previous carrier but he took the time to make sure everything transferred over. Will come back to this store.
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July 2023 by W & J Landscaping
Jason was very patient and knowledgeable. He took his time to guarantee I got the best deals. When going to big elk tmobile go see Jason!!
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July 2023 by Megatron G
Went here and got new samsung s23s. Love the new phones! The rep that helped me was Jason, he knew his stuff !!!!
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July 2023 by Terri Rosa
This was by far the best experience my family and I have had with a cellular service store and it's employee. The tech Andrew went ABOVE and beyond our expectations in helping my daughter and I become new customers. Andrew was kind, patient, informative and very helpful in setting us up with everything we needed from devices, phone lines, and accessories. He also went over and above to ensure we had the best promotional gifts in town!! If you are already a customer or are considering becoming a customer please look no further than Andrew to assist you at 123 Big Elk Mall!5 stars ? ????all the way!!!!!
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June 2023 by Lewis turner (Turner079)
2 is stars is for the location other than that, this location will make no money as I'm sure that is already the case. I have the pictures to prove it! I'm ready to stick with my current provider just because of my experience with this location.
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May 2023 by Crystal Allen
The customer service was excellent. This team went above and beyond to help me with my phone very courteous. They listen to all of the needs and a short me that they would take care of me and that’s what they did. This is a great team. They work well together.
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May 2023 by Joseph Mayah
Stop by to do a transaction! Waited for about 45 minutes to get help. With no acknowledgment in the store . Decided to one of the employees for assistance, we had three associates helping two families . The lady said she couldn’t help me because had to leave I will have to wait for another hour. Always a bad customer service at this store .
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May 2023 by tj
Fun place to hang out with your friends and family, great environment, good eats, and they don’t sell the 2004 swifter jet model they sell the 2005 one. Check the vin next time pal.
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May 2023 by Dennis Miller
This store has bent over backwards to help our transition from AT&T. Great service people!!!
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April 2023 by Alexandria Kelly
Recently went to this T-Mobile location to upgrade my phone on the family plan. 10/10 easy experience and employee Anton explained the process thoroughly and what exactly i’ll be paying each month. Super helpful- and patient with my family and I, what a nice guy. Recommend him to everyone who visits this establishment!
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April 2023 by anton is short
I walked into the store while trying to switch from Verizon anton gave me immaculate service and helped me switch 5 lines to magenta max and sold me 5 iPhone 14 pro maxes at full price, also had me switch to T-Mobile home internet can recommend 10/10 experience, give him a raise
