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November 2023 by D M.
I purchased a frameless shower door from A Touch of Brass and the overall experience was pretty bad. First, it took a week and a half before a salesman came out to take measurements. The gentleman that eventually came was very nice and made some good suggestions. Because I had family coming into town from the west coast and we need to use the shower, I purchased the door while he was at my house and he said we could be set-up for installation the week after next as the order from the manufacturer would be placed that day and would be part of the delivery the Tuesday in the following week. So two weeks passed, and the day it was supposed to be installed, I received a call from Jess who said they placed the wrong order and they found this out while they were loading the truck for the day's installations. She said that they would correct the order and do the installation the next week and she would be in touch to schedule an appointment. The next Wednesday came and I never heard from Jess so I called and she said the door wasn't delivered and would "probably" be in the following week's delivery and that she'd be in touch. Needless to say, I never heard from her by Wednesday of the following week and, after leaving a couple messages with no return, I contacted the salesmen who came to my house to see if he could provide an update. He said he would check and get back to me that day, but he never did. The following day I called and spoke to the owner who had no clue what was going on with the order, but he said they would expedite the order for the following week (five weeks after the order and payment). The door was installed the following week and the installation crew were nice and did a good job. I had purchased a protective coating for $150 and assumed that would have been factory installed. However, after tipping each of the 3 installation crew $20 each, they came back about 5 minutes after they left the house and said they forgot to add the protective coating, which they did in about 5 minutes by spraying the doors. A little confused and concerned by this, I spoke with Jess the next day to ask if it was common for the 10 year warranty protective coating to be added by the installation crew or whether it is normally added by the factory. Jess said she didn't know anything about that but would find out and get back to me. Of course, I never heard from Jess despite promising to get back to me. Overall, I would not recommend working with this company.
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March 2021 by Abe Wilcox
Great company for shower doors. Service is excellent as well.
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October 2020 by Donna Slaughter
Love, love my shower enclosure, Mike was outstanding in helping me select the style and bronze finishes. Quality of work and installation were perfect. Touch of Brass has been my go to supplier for 2 bathroom remodels.
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February 2020 by Catherine Flynn
They were great! The door is beautiful - service was fast and every detail was perfect. My dog is a bit disappointed because she can't sleep in the shower any more but I could not be happier!
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November 2019 by Joe Szabo
We reached out to Michael at Touch of Brass to update our 25 year old Aquaglass enclosed steamer shower. Mike and his team were able to come out quickly, measure and scope the job so that it came out perfect. Andrew was able to install the updated glass and hinges to look an function better than new. Most impressed by the quality of work by Michael and Andrew.
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October 2019 by Joe S.
We reached out to Michael at Touch of Brass to update our 25 year old Aquaglass enclosed steamer shower. Mike and his team were able to come out quickly, measure and scope the job so that it came out perfect. Andrew was able to install the updated glass and hinges to look an function better than new. Most impressed by the quality of work by Michael and Andrew.
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December 2018 by Jeffrey Bykowski
We needed a shower enclosure for a remodeled bathroom. We contacted several vendors and A Touch of Brass was the lowest price.
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December 2018 by Jeffrey Bykowski
Price, timeliness, courtesy, great staff, professional installation crew!
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December 2018 by Jeffrey B.
After having checked with two other vendors, I settled on A Touch of Brass. They were the lowest price and the timeliness from order to install was less than two weeks. The enclosure is solid, high quality and functional. The installation guys were great! Their customer service is great as well. I highly recommend!
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September 2018 by Barry Case
Great knowledge and selection for hardware.
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May 2018 by D H.
Warren and Jim were great to work with. The entire process was made easy and convenient for my wife and I. They expedited the installation to meet our timeline. The new shower enclosure looks great!
