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March 2024 by Tanmit Singh
Needed to get a rental cause someone stole my car but I had a great experience here. Staff was super friendly and accommodating. 10/10 recommend.
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February 2024 by Jasmine Greene
My experience with this location was great!
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February 2024 by stevie19831 S
ELLICOTT CITY OFFICE BE VERY CAREFUL ABOUT GIVING THESE PEOPLE ANY PERSONAL INFO I got a rental car here maybe 10 years ago and for the last 3 months on 3 occasions they sent me text messages alluding to the fact I had just rented a car I’m 70yo so something like this can make you very nervous I called today the girl who answered the phone LAUGHED at me She was supposed to call back NEVER did I had occasion to use enterprise in the Baltimore area always terrible customer service Btw this happened on 1/19/2024 I CANT BELIEVE THIS OFFICE JUST SENT ME ANOTHER MSG THANKING ME FOR RENTING THEIR CAR AGAIN UNBELIEVABLE SUCH INCOMPETENCE it’s 8:30 in the evening ON THE SAME DAY Don’t go to any ENTERPRISE OFFICE IN THE BALTIMORE AREAI got a response it’s VERY OBVIOUS THAT THEY DIDNT EVEN READ THE REVIEW THIS COMPANY IS A JOKE
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December 2023 by Yi Arnold
Great service. Got a free upgrade.
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October 2023 by Jorge Medina
Thus far and in the short time I have dealt with representatives at this location, I have only good things to say about the customer experience. I’d like to especially highlight Andrea who took great care of my wife and I. Andrea took care of us from beginning to end and followed up during the rental. Definitely recommend getting your rental from this location in the future.
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October 2023 by Patricia Little-Richards
Staff was pleasant and organized. Made the process to receive and return the vehicle easy. Laura was very helpful.
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July 2023 by Becky Dashiell
Patrick and his team went above and beyond when we needed to switch out rentals. He was very accommodating and helpful. I highly recommend this location.
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July 2023 by Robert Smith
Made a reservation. Got a confirmation email. Was called an hour before and told no cars available. Left me stranded. Lots of excuses. Terrible business practice.
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June 2023 by scott selnick
They will meet you and pick up the car from you. Very convenient. Also. Competent and fast highly recommend
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May 2023 by Trishma Smith-Winston
I had to come here and leave a review because my experience with the Columbia location was horrible after my accident and this location was MARVELOUS in taking care of me during this difficult time. After three switch-outs at the prior location, this location further assisted me for the remainder of my rental period with a free upgrade and I had no issues. Customer service was excellent. I will be back to this location in future hopefully for good reasons and not an accident. Thank you!
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May 2023 by Jesse Lee
Had a great experience with Christian--highly recommend. He made the check-in/out process smooth and quick. Thank you, Christian!
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April 2023 by Michael
I love this enterprise location great people who are always willing to go the extra mile to help. I will forever and always use this location in ellicott city! Keep up the good work!
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March 2023 by Marlon Brown
The associate Patrick was wonderful in helping me with my rental experience. The team was very helpful and responsive as soon as I walked in and had my paperwork together.Thank you all.
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January 2023 by Nima S
I rented various cars here several times over the last couple months due to my car being in the shop. Not only were the cars in great condition, but the service here is just top notch. David and his team get you in and out quickly, and make sure all your questions are answered. The car rental experience doesn’t get better than this.
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August 2022 by Ayan Ghosh
Service was good. Was given a car with a half tank of gas and returned with 3/4 full. Agent mentioned that the it was supposed to be full. Please make sure the initial rental agreement has the right amount of gas mentioned.
