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March 2024 by Joe
Have been going to Goodyear for over a decade. They have always been outstanding. They meet their commitments and the service is outstanding. We have been particularly impressed with Chris the service manager who is terrific to work with. Chris , Ken and Michelle have been great making sure they apply all the coupons and discounts to help reduce the price. Thanks
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March 2024 by teresa chrusniak
The ellicott city, md location is the best goodyear location that i have ever visited. Michele is professional and friendly, always taking the time to assist. While waiting for my vehicle, i have observed her dealing with challenging customers with patience and professionalism. I definitely reccommend this location to anyone for their tire and auto repair needs.
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February 2024 by Patrick Weaver
The lady at the counter Michele is AMAZING! She had the answers to all my questions and did so with a smile.
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February 2024 by davon epps
Mr Ken and his team is Very helpful ,always does top quality work One of the best Mechanical shops to take your vehicle to in the Baltimore Ellicott city area thank you Mr Ken and the team
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February 2024 by H B
I have been a customer at The Goodyear store # 0269 for years.I recently had a flat tire . The store took care of ordering my new replacement tire. I was contacted when the tire came in so the flat tire could be replaced.I responded to the store and the work was completed quickly.Ms. Michelle was my service writer; she has always been polite and courteous on all the accusations I have been there for service.While I was in the store waiting in line, she was assisting a non English speaking individual. I observed her to be very patient and professional through out the contact with customer.I have been to other stores and customer service has been subpar at best.Ms Michelle keep up the good work!
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February 2024 by Rick Crouse
I can't say enough good things about the professionals at this Goodyear Service store. They were great to work with. Their customer service was EXCELLENT! I highly recommend them for all your service needs.
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February 2024 by FrankFam06
I had a flashing check engine light issue while traveling from out of state. I couldn’t get my vehicle looked at or repaired as it was Saturday night when the issue occurred. So, I took a chance going to the Ellicott City location first thing Sunday morning, as it was one of the few service centers open on Sundays. Despite being told that they were one mechanic down and booked with appointments throughout the day, Eric and his team were able to squeeze in diagnosing and servicing my car while handling their existing appointments and got me back on the road that afternoon. I appreciated the great customer service I received and highly recommend this Goodyear location!
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February 2024 by Tonya Clark-Trotman
Received a quote quickly when requested. Scheduled appointment the same week. Always receive great customer service from this location.
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February 2024 by Ashley Young
Everybody here is always amazing, and gets my car serviced in a timely manner. Every time. ?
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February 2024 by S Mer
Great service and support from the team at the counter. Michele recommended new tires and they are such a big improvement. Thanks, Michele. The technicians did a great job and were fast. My trusted source for maintaining my car.
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February 2024 by R w
Always have a fantastic experience at the Ellicott City location. The staff are friendly and everything is done in a timely manner! Definitely recommend stopping by
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February 2024 by Jean Marshall
The service I have received at The Good Year in Ellicott City is beyond commendable. The staff are very thorough and knowledgeable professionals, that offer the best advice. I have trusted the mechanics for over eight years to repair and maintain my Ford F150. The customer service personnel are kind and very pleasant.
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February 2024 by Ted Pope
Brian is the man! Thanks again!
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February 2024 by Alex Yurek
Had an issue with another company lying to me about services they said they provided me but actually didn't. I was alerted to this by this store and am grateful to them for their honesty. I will be returning to this store for my future automotive needs!
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February 2024 by Wan Faye
The Goodyear in Ellicott City is amazing! Brian did a great job getting me worked into the schedule and my vehicle serviced. He is kind, informative and patient with any questions I had. I Will definitely use the Ellicott City location in the future. Thanks!
