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December 2023 by Christine Conn -DNR-
Dan gave us an in-depth overview of the many options available to help us find a bed that was perfect. We appreciated the time he spent with us and all the great discounts that he was able to apply to our purchase. Very knowledgeable about how to get the best sleep possible. You won’t be sorry if you stop by to see Dan.
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November 2023 by Sammii
Me and my fiancé had a great experience; our sales person was Daniel. He started us off with a sleep test, respected and worked with our budget while keeping our needs/wants for our mattress in mind. Recommended great products and accessories. Helpful & not aggressive sales tactic's! Which we appreciated.We would go back & buy from them again.
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November 2023 by Nichol Horvat
Dan and Nickole were so friendly, helpful, and knowledgeable. The bed match technology was super helpful to figure out the type of mattress that’s best for our body types instead of choosing at random and helped to narrow down our choices. Nickole is very personable and helped provide info to help us make the best choice! Thank you!
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September 2023 by John McJohnson
I was given a great list of options for mattresses, Dan was very informative and helped me with my needs!
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July 2023 by Valerie Smothers
The store manager has been extremely helpful. The bed was on sale, so we got a great price. I am looking forward to trying the new mattress!
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July 2023 by Elice Sisolak
Dan was wonderful. He's very knowledgeable about the different brands and took a lot of time to make sure we picked the best bed for us!!
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July 2023 by Serena Vu
It was my first time looking for a mattress and had a great experience with Knicoal. She was very friendly and helped explained everything very thoroughly.
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June 2023 by Gabriel Smith
I had a mixed experience purchasing our new mattress. The salesperson was very knowledgeable but didn't really listen to what I wanted. He focused on one thing during our conversation and not all the other statements I made about what I wanted to purchase, or rather didn't want in my bedroom. This ended with me getting a base delivered that I didn't ask for, that they now won't exchange. They have made no offers to remedy the mistake. Basically once it's delivered, you're locked in. Even if you didn't understand the wrong thing was delivered until a few hours later.Additionally, they told me at the very end, when I had already made the purchase, that the mattress I bought was going to require a 30 day break in period. It's been awful. I just hope that the mattress breaks in so I don't have to deal with them again.The bed protectors they highly suggested I purchase are terrible. They are made for a much thicker bed and are overpriced for what they are. Of course, not returnable.On the positive side, the financing offer was great.
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May 2023 by Mark Koppel
Excellent service! Excellent quality! Andrew of the Cockeysville branch was minding the store when we visited, and he helped guide us through the whole process. He was knowledgeable and personable, with great salesmanship skills. Thank you, Andrew!
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May 2023 by Michele Burgett
Great mattress & great customer service! This is the 3rd mattess I’ve bought from the store. Great experience! Knicoal was Awesome!
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April 2023 by Samuel Grafton
Dan He felt like family was very professional experienced very helpful. Took time explain a few mattresses that I checked out and also very patient answered all my questions with no problem Highly recommend. Did not know half the stuff I know now about a mattres that I didn't before.
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April 2023 by Ryan Sherman
Matt helped us find a great mattress and was very helpful in the process. We financed easily and was a quick process. Highly recommended.-Ryan
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February 2023 by Robert Deluty
Absolutely phenomenal service! Dan (the salesman) was remarkably helpful and gracious! I give the store and Dan my highest recommendation!
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December 2022 by Lamia Selimovic
Dan is the best!! We were having back pains from our current mattress so we went in to find a new one. Dan took time to explain everything to us, helped us test out everything and we never once felt rushed. He helped us with us with financing and the entire process for care after delivery. Highly recommend to anyone looking for a good nights sleep!!
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December 2022 by Emma Lin
We had such a wonderful experience buying our mattress. After an underwhelming customer service experience at a different mattress store nearby, we came into Mattress Warehouse and were greeted immediately. Rasa (sorry if I'm spelling that wrong!) took the time to really listen to us and help us find the mattress that fit our needs best. I never felt pressured, and Rasa caught on to both me and my husbands sleeping needs quickly. I would highly recommend this store and Rasa.
