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December 2023 by James R.
Made appointment over phone 2 days in advance at their suggested time for tire rotation. Arrived 15 minutes early. Manager stated "you're early". After 1 hour (45 minutes past appointment time), car was still in front of store. Only 1 other car was in lot. Asked for keys back and left. Manager stated "I'm new to this store" and "they're really slow today". I had been customer for more than 10 years and today will be my last visit there.
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November 2023 by Courtney G.
Absolutely terrible. Made an appointment for 5:00 and received a confirmation via text to get my tire patched due to a nail being lodged in the top. Arrived at 4:50 and was told the mechanic had already left for the day. The man at the front was not friendly and told me I should have called instead of using the online appointment system and did not offer any other solutions. I ended up going to GoodYear down the street and they were extremely friendly and had my tire fixed in less than 30 minutes.
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November 2023 by Katie
Would give 0 stars if I could! Unprofessional manager at the desk, if he is actually a manager? He wouldn't speak, just ate chips and licked his fingers. I walked in and said hello to him, he ignored me and kept eating chips and licking fingers and stared at me. I said hello again, he never said a word. Told him unprofessional, disgusted and I left. Took my business to a professional tire place. I have given this place a try in the past and always get bad service.
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October 2023 by Stephen Ferro
We had a flat tire about 4 miles away on a Sunday and got to Mr. Tire on our spare. We were going from MD to OH so we needed our tire fixed right away. We were back in the road within an hour.Great service!!!
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October 2023 by Shylo Colby
Had an appt at 10 for breaks, it’s almost 2pm and I’m just now leaving. They took my vehicle back took everything off and then realized they didn’t have the parts in stock. Why wouldn’t you check for parts before tearing down? Very unprofessional and a waste of my time.
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September 2023 by john seifert
Very satisfied. Marrissa did a great job getting me worked into the schedule and tires were installed without any issues and ready when promised. Will definitely use the Ellicott City location in the future. Thanks!
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September 2023 by Joe McDaniels
My wife took her car here for a new tire due to a flat. They decided to also change the tire pressure sensor as well and charge extra for it. When confronted about the unauthorized work they would only refund labor. There is no excuse for doing work without authorization. Their fix for this was the bare minimum and still unacceptable.
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September 2023 by Matt Schaeffer
Great experience at Mr Tire on Route 40. Easy transaction and quality work. Got new tires and will continue using them for oil changes. Thanks
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August 2023 by Christine Lawn
Nate has always been pleasant and professional, I feel like I can trust his recommendations and have not had any issues with the work they do there so thank you!
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July 2023 by Patricia Richardson
Awesome experience after my tire blew out coming from Lynchburg Va …. Nate and Trevon were great! Professional, friendly and extremely helpful! It only took one hour as i was one of their first customer on a sat morning and now am on my way again… riding in style ! Thanks guys ! Keep up the good job!
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July 2023 by Jason Li
It's a minefield of hidden fees above and beyond the quoted price. According to the person in charge, all Mr. Tire locations are like this, as it is their corporate policy.I find it hard to believe that this kind of behavior is tolerated. It is totally opposite my previous experiences with mechanics, who have always been open about how much they charge, how much the parts+labor+fees+taxes are, etc.I suppose that is the price you pay, literally, for visiting an auto chain. They don't live and die by their reputation, so they simply don't care about it.
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June 2023 by Linsey Fields
Quick and friendly service, will definitely be going back to this location. Called an hour in advance and even though I arrived late and just a little before closing time, Selwin went above and beyond to get us taken care of quickly.
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June 2023 by S Jalali
The onsite service manager named Matthew was VERY rude and disrespectful. The tires on my car (Pirelli 245/40R 18) failed after ONLY 5000 miles and he refused to cover it under warranty. So I had to purchased two new tires and paid the full price. I posses 3 cars and I don't think that I go back to Mr. Tire for tire services again.
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June 2023 by Kha Le
Made an appt for 9am and no one was here. Waste of gas and time.Will update if we ever receive service.—————Update:Someone arrived at 9:20 just as we were about to leave. He ignored us and went inside. I wanted to give him time to open up shop so we waited outside. The Open sign wasn’t even turned out yet. After he pulled a car out of the garage, he finally acknowledged us by asking if he could help us with something. We told him we had an appt and he said ok and went inside. We followed him and a call came in. He decided the call was more important so we had to wait about another 10 min before being assisted.We had an appt and also there were no cars when we left. It took about 2 hours for my alignment and oil change. The alignment was only done because I recently got new tires but now my car is pulling right. Will need to go back and I’m not looking forward to it.If we’re going based off of first impressions, I would not recommend this location whatsoever.
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June 2023 by Nicholas
We made an appointment for 0900 and I’m writing this review at 0919 and someone finally showed up. What is with punctual business operations. Both your store and google says you open at 0900 on Sundays but your employees casually show up whenever they want? Super bummed by our experience and the lack of consideration for our time and our day.
