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January 2024 by Danny Chong
Julia Choe was very kind and professional. She deserves more than 5 stars!
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December 2023 by Maria Villani
Minhee Lee helped notarize a document for my husband and I.She created an afternoon appointment for us. Very helpful and friendly.A professional and pleasant face at the branch for sure.
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January 2023 by Chae Cha
It was very kind, explained in detail, and was easy to understand, so I really really liked it.
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August 2022 by NATE GREY
Short staffed most times I go here, the most recent time myself and 4 others were made to wait over an hour, if not longer, to be seen by anybody.
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April 2022 by Femi Oladinni
Always staffed, very friendly
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December 2021 by martyandwendyd
Inconsistent customer service. Some days, quick and professional. Other days long waits and ill-informed staff members. Hit or miss.
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October 2021 by HARMEET SINGH
No customer services..... rude people
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July 2021 by Jung Kim
Good service ?
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November 2020 by Jay Jay
Staff is great here! Chris was super efficient and pleasant to work with when he was trying to fix a mistake on my account that was made by someone else years ago.
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May 2020 by List With Ronnie
No blacks allowed policy at this location. They wouldn’t allow me to even open a safe deposit box.
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December 2019 by Enna Mirza
I’ve been banking with provident bank before M&T took over at St Johns Ln location and the staff moved to this center. I’m with this bank for more than 15 years now and I’m so thankful to everyone for helping me with getting consolidation loans and setting up accounts for my family. Everyone carries a professional demeanor. Most of the transactions can be processed online but I always want to stop by the center to meet the lovely and caring staff!
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June 2018 by Rumit P.
The experience at this branch was positive. I had successfully brought my account down to $0, which was required before closing an account. I came in, asked a teller for help, and he directed me to wait in the waiting area for one of the representatives. There was only one other person waiting, and there were two customer service representatives assisting customers, so I didn't have to wait very long. A manager was acknowledging customers, saying thank you for our patience. I was helped within a 5-minute wait, my account closed quickly, and the transaction done efficiently. Overall, the experience was pleasant and professional!
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August 2017 by Emily Tonart
I came in with 6 weeks worth of deposits from work, but Judy handled it like a pro. She was courteous the time. Thank you!!
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October 2016 by Kyong Song
For some reason, this place didn't allow me to withdraw money inside with withdrawal slip. I had some business to take inside, but the teller just told me to go out, use ATM, then come back. This happened twice. Is this the policy of the bank? Or the teller just didn't want to bother with that? Either way, I was highly disappointed. Maybe I should start considering other bank.
