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April 2023 by Chelsea Galotta
Everyone at this branch is so friendly and the teller I worked with, Priyanga, was amazing! This will be my new go-to location.
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December 2022 by Laces Lawless
Awful customer service, predatory practices in general, rude and condescending staff, unhelpful and generally useless in all ways
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December 2022 by Kevin Frohlich
Called me a theif of my own social security card and Driver's License because my signature from when I was 18 doesn't match how I sign today at 31. Disgracefulness customer service, absolutely rude and unprofessional. I would give Zero Stars if I could.
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December 2022 by cee gee
Absolutely repulsive customer service, I've experienced multiple instances of looking for help and have been treated like garbage on every occasion. Been given the run-around, and even been hung up on after waiting 20 minutes to "please stay on hold while they work to resolve my issue".
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December 2022 by Cephalon Suda
Their front atm screen was all messed up so I went in to get the rest of my rent money and they were quite rude about it.
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November 2022 by Cody Green
Absolutely repulsive customer service, I've experienced multiple instances of looking for help and have been treated like garbage on every occasion. Been given the run-around, and even been hung up on after waiting 20 minutes to "please stay on hold while they work to resolve my issue".
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October 2022 by Joe Haupt
The staff at the PNC Branch in Long Gate shopping center are great. They are always friendly and helpful. We made the switch to PNC over a year ago, and we have never regretted the decision.
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June 2020 by Katie
Suzanne at Long Gate branch is wonderful and always is helpful to me and my family. She has been there and helpful anytime we have needed. She goes out of her way to help customers. I stay at this branch because of her.
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June 2018 by Zora Dougherty
Suzanne, Steve and the entire team have been great to me and my entire family (all my children bank at PNC now) Thank you for always working hard to get what we need done! Really appreciate it.
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January 2018 by Tim McGuire
I couldn't have had a better banking experience. I called for information, and was quickly transfered to the person with the right information. That info was clearly and concisely given. Thanks to that, I showed up with all of the documents I needed, and Suzanne was able to handle my business quickly and professionally. Thanks!
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November 2017 by D Horne
I used the PNC at Long Gate atm last night to withdraw cash because unfortunately there were no M&T banks nearby. Not only was I charged 3.50$ for using an outside bank, my transaction was never processed and I never received my money or my card back. I called the bank this morning and spoke to the manager on duty, Laura, who was not helpful in the least. She informed me that because it was not a PNC card that was stuck inside th machine, they couldn't retrieve it. So now I have to order a new debit card and wait 5-7 business days or pay 30$ to have one expedited. There should be some sort of sign warning customers of this “policy†so that they don't use PNC atm's. This is completely unacceptable.
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September 2016 by Ted Rainville II
They 3.50 to use the ATM ridiculous I've never been charged at a PNC before!
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April 2014 by Eric Crizer
Well I open 2 account for my boys so there SS check to be DIRECT DEPOSITED into the PNC Bank things were going good the online print out was easy to read and I was able to move through the menu quite easily. So said I would like to open an account for myself! At a glance when I got home it was not like the other accounts for my boys and very confusing to navigate! The home page is some kind of graphs & future prediction plan to help you save money. I guess that is good in a way but it needs to be what people are use to seeing not all full of blown up graphs & scales that you need a majors in banking to be able to read, but I have been able to deal with it since I already had my SS checks come hear and it would be such a pain to change it all! So for years I've had my money coming to PNC with out a hitch I put checks in and in most cases they clear the next day until now, Now they decide to play God and Say when everything I had planned for weeks to accomplish & execute to hold an important check not for a couple of days, but for a whole week! I tried to tell other people about this they said that this isn't true that should already have gone through! So I made a few calls they tell me that there was a hold from the other bank the check was written so I called the writer he called his bank and they said it wasn't them that PNC was hold the funds To I call PNC again & returned the reply & Their Head Bank chairmen said there is nothing that he could do that it was that once some one up in GODS chair says this is the way it is well there's no way to get your money! So if you want to get your money I would put it somewhere else! I'm going to try Capitol One I hear they can do the transition very conveniently!
