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October 2023 by Ellen Barney
I would not recommend this pharmacy to some people. My husband and daughter had difficulty getting my medication prescribed on October 4, 2023—the prescribed inhaler with steroids needed prior authorization from my doctor. Because I needed the inhaler immediately due to bronchospasms resulting from asthma and COVID-19, my husband offered to pay the total amount for the meds on Friday, October 6, 2023. There were still lies and deception from some of the staff, saying the meds were not at the pharmacy. The medication was there because the clerk said it was. However, after deliberating with the pharmacist on duty on the said date, the clerk said the meds were unavailable, preventing my husband from purchasing the meds. When I called the clerk on Saturday, the pharmacy clerk said the meds were not in and would be delayed due to the Columbus holiday. However, I got an email on October 10, 2023 (Columbus Day), saying my prescription was in. My husband and I immediately went to the pharmacy. At that time, we were told by the male clerk that the meds had been there since Wednesday, October 4, 2023. Again, we were met with lies from the clerk as he tried to retract his story by apparently covering others’ lies and deception. Please do not use this pharmacy for prescriptions unless you want to become frustrated and remain symptomatic.
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September 2023 by Ed and Laura Bartlinski
They recently got rid of some pharmacy techs and changed the pharmacist and it’s made a big difference. They’re happy and friendly and don’t insult the customers like before.
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September 2023 by Ana C. Duarte
Always great, helpful staff, my Rx's ready on time. Free flu shots too!
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August 2023 by Otto Christian Beyer
Man, I thought when Walgreens bought them they would bring them up a notch or two. Wrong. Still understocked and understaffed. And worse, what staff they have are undertrained. So damn slow. I had to leave my purchases at the front.
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June 2023 by Paullette Evans
Tech had me waiting over 15 minutes to pick my medicine while they filled orders not acceptable back to walmart I go
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March 2023 by Catherine Carroll
Very kind staff in the front but the pharmacist in the back lacks horrible customer service. The Asian lady working pharmacy in the back is down right miserable and treats customers like trash. I won’t be returning to use this pharmacy again.
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March 2023 by Mohamed Mansour
I removed my 1-star review a few weeks ago to give them another chance. I tried them again, and again they get 1 star. I’m just baffled by how bad this place is.
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January 2023 by Sarah Yo
Exceptional customer service provided by front store staff. Ask for Demetrius, he’s excellent & very helpful.Store had everything I needed & @ great prices too.
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December 2022 by Je A
Choose a different pharmacy. I 100% agree with all the one star reviews. The pharmacy staff at this location starting from the pharmacist ( pharmacy manager) to the rest is absolutely and completely unprofessional, rude, and dismissive of your concerns. They always force you to believe that they can't make a mistake and it's all you or the system unless otherwise you prove it to them. I have had multiple incidents where I let things go but recently it was just too much when the pharmacy staff accused me of something that I didn't do. They cause you so much mental stress with their negative attitude that you never want to go there again. I really hope that they change some of the old pharmacy staff.Please find a different pharmacy for yourself this one needs to close down.
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December 2022 by Nancy Louia
Because so many Rite-Aid Pharmacies were bought out by Walgreens, it isn't a store that is on the radar for most people. But I get my vaccines there because I can make an appointment and don't have to wait. I like shopping there for odds and ends because the store stocks different things than other stores where I go. It's not far away, but in the opposite direction from most of my "go-to" spots, so I don't always think of shopping there regularly. But I do recommend the Ellicott City Rite Aid, if you are tired of the lines in the bigger drug store chains, especially for medications.
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December 2022 by Stacy C.
At 1:20pm on Monday December 19, 2022 I stood in line at drop-off as a rude red haired pharmacist/tech with glasses waited on an older gentleman. She was rude to him and said things like "I ASSUME you don't have insurance" when he did.At 1:29pm she acknowleged me by yelling over said gentleman to say, "Ma'am you're going to have to come back if you're a new patient. We close at 1:30pm for lunch". I said I needed to make sure they had the medication (antibiotic) first and she had me yell over the man to tell her what it was which was a violation of hippaa. I immediately left and will never go back.
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December 2022 by Gary Ma
Lackluster store with poorly trained employees who try to dismiss most of my questions with "I don't know" and don't bother to look for a solution. Quality and service and products are inferior to similar chain stores like CVS and Walgreens.
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November 2022 by Jee A
Choose a different pharmacy. I 100% agree with all the one star reviews. The pharmacy staff at this location starting from the pharmacist ( pharmacy manager) to the rest is absolutely and completely unprofessional, rude, and dismissive of your concerns. They always force you to believe that they can't make a mistake and it's all you or the system unless otherwise you prove it to them. I have had multiple incidents where I let things go but recently it was just too much when the pharmacy staff accused me of something that I didn't do. They cause you so much mental stress with their negative attitude that you never want to go there again. I really hope that they change some of the old pharmacy staff.Please find a different pharmacy for yourself this one needs to close down.
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November 2022 by Madison Dahle
Very rude pharmacy staff. Went in thinking I was given the wrong prescription and instead of kindly explaining the misunderstanding I felt I was being patronized. There’s a way of educating people instead of berating them and making them feel bad for not knowing something.Will not come back to this location.
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October 2022 by Sue Schroeder
The store has always been clean and the staff has been friendly. The pharmacy staff is helpful. I get all my family's flu shots (and now COVID shots) here. They are very good at that! I highly recommend this store.
