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February 2024 by cmgoodsell
I rented a pressure washer at this Home Depot today. It was a very pleasant experience. The employee that helped me was obviously a hard worker and very personable. I’ll be honest that this was quite possibly one of the best experiences I have ever had at any Home Depot or Lowe’s. I would definitely return here to rent more equipment.
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May 2023 by Amanda B.
On May 7th I ordered a new bathroom vanity to be delivered and was given a Date of May 16th for arrival. It didn' t arrive. In talking to the Non Stop Delivery Service they use they said they never got the order. Home Depot said it was ordered. After much conversation I received a new date of Monday May 22nd and waited all day until I got a robo call saying it would come May 23rd between 9 and 1 o'clock. By now my contractor probably thinks I have lost my mind since I kept putting him off. Well it arrived today and is damaged and the delivery person had me fill out papers to that effect so now I am nowhere. I will start all over but now with Home Depot. They have no interest in Customer Service and are not truthful. Buyer Beware.
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April 2023 by Elizabeth D.
This 5 star review is strictly ONLY for the garden department. The rest of this store needs a lot of improvement. There is a wonderful selection of flowers, plants and products for the gardener. Any time I have gone and need to find something or needed information on plants Jackie always seems to be there and is very knowledgeable and helpful. I would recommend visiting the garden department. The cashiers are always very pleasant as well. I personally appreciate all the hard work and beautiful displays of the flowers!
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February 2023 by Dennison S.
Paid 35 dollars for measuring and a quote. Ordered carpet and plank flooring and they did 75 % of the bedroom floor and walked out and told me to buy more flooring. This girl Yasmin was 100 ft short on the bedroom and 150 ft short on the family room and Lord knows how short the carpeting was. I just chose to lose 1200 bucks and walk away. Management said they would call me back. They have the best price because they bait you and then drop the hammer later.
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December 2022 by J N
Going downhill fast. No knowledgeable management on site, aloof employees. Pretty bad service. **System to stop selling 5 gallon propane exchanges once it's sold out needs to be instituted. Numerous times Home Depot sells propane that isn't in stock, causing the customer to wait outside for a failed propane exchange, and then have to go back inside and wait for a refund.**
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November 2022 by Stephanie M.
Purchased a new range oven in storeAnd confirmed a $40 haul away service for my elderly parents when new range was delivered .They refused to take away because I detachableOven door was not on . It slips back on easily ,The were to leave My parents a stove range in their kitchen . Had multiple calls with management at the store they said they could reschedule a new delivery a week from today after thanksgiving .And they were waiting for pictures of the stove they had to haul away I guess the customer isn't right here , nor is the customer service .
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October 2022 by Samuel C.
My kids loves this place. Always ask me to go with them 1st day of the month for kids workshop. The y love to build stuff with wood. I love them too, but they should have one for adults.
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September 2022 by Bill R.
Amazing tool rental department. The employees really know what they are talking about and if there's a problem with the tool they take care of it quickly and get it back to you. Amazing job
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June 2022 by future s.
Really didn't appreciate being treated like a criminal being asked for a receipt after I purchased something, I'll go to Lowes from now on
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May 2022 by David B.
Beware the bate and switch they pull when you try to order online for pickup. We had a bunch listed, but nope your order get's canceled and you have to order the one for twice as much to be delivered.
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February 2022 by Pizzaiolo P.
I had a great experience with Elaine. I had an online order. The management team was very helpful with matching and mixing the paint for my order. I strongly recommend this location as suppose to the others in the area. This location services Old Elliot City. They will be able to assist with a wider variety of request as the homes in the area are some of the older and historical house in Maryland.
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February 2022 by Mike F.
Why oh why is it so hard to find someone to help you. Perhaps the economy, maybe not enough help. Yet, you should know your products. I made two trips for different items. I asked one worker for faucet washers, like the box with assorted sizes. He said they didn't have any. On the second trip I found them myself. When I was checking out and waiting for self check, one of the cashiers called me over to his register. Then he helped another customer and made me wait, by then I would have just checked out. So it might seem picky, but I could have done amazon or gone to Ace. Little things make the experience.
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September 2021 by German Torres
Definitely is bad people, tools are good but they charge for non sharpened chisel and the personal don’t have idea of tools
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April 2021 by Timothy H.
I placed a curbside pickup order a day in advance. Was notified my order was ready. Came to pick it up hours later. Followed all directions when I arrived. Then had to wait OVER AN HOUR to receive my order. I even went inside to make sure they were aware I was waiting, and was told to go sit in my car "they're working on it" Isn't the point of a curbside pickup order a day in advance that it would be ready for you when you are told it's ready. This took twice as long as if I just walked in and purchased these items normally. Absolutely terrible management here.
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November 2020 by Georgina T.
I normally like shopping at this location but this H.D. has gone downhill. They have pitched any Covid prevention protocols out. It was packed with people, employees did not follow social distancing and not only have they stopped wiping the self checkout down when you used it, there was a hand sanitizer station at the end of the self checkout and there wasn't even a bottle of sanitizer in it.
