-
September 2025 by john McNulty
Bayside (Hugh C. Gardiner) has always treated me eell and done great work.
-
September 2025 by michael wardman
Great customer service and very friendly
-
July 2025 by D'Real Graham
Whenever I call Bayside Kubota & Equipment in Faulkner, MD, I’m always met with the highest level of professionalism and care. I don’t usually take the time to write online reviews, but after the team’s responsiveness to what I thought was a serious tractor issue this morning, I felt compelled. Thanks to their quick support and guidance, what started as a stressful situation had a clear solution by the afternoon.
When we bought our Kubota tractor last year, we knew it would be part of an uphill learning curve. But more than a year later, life on the farm has been made easier not only because of the machine itself—but because of the hardworking, reliable team at Bayside. We’re truly grateful to have them in Southern Maryland.
-
June 2025 by Wesley Goldston
Went to Hollywood location to get an oil sending unit for a Ferris Zero Turn. Like usual they did not have it and sent me to Faulkner. I picked it up at Faulkner and also needed the 15w-50 motor oil for it. I was told that they don't stock this oil. I thought this was strange and asked what oil do you use when you service a customers mower thinking maybe their was an alternative. Was told whatever we have. This didn't rest well with me as I wanted the correct oil. After previous issues with Bayside I was told by general manager Kevin Freeburger to contact him with any issues. He told me that they sell the oil and had 68 quarts in stock. I dont know if he was looking at a computer or what but they clearly didnt have it when i needed it. It is a hard oil to find so i would have been happy to take 5 of their 68. Mr. Freeburger doesn't have a good resolution with his customers and they will soon fail even more under his leadership. To sum up my previous issues:
3% surcharge when purchasing parts ext with credit card
Never have maintenance items in stock (Hollywood)
warranty issue with Ferris leaking fluid from rear, after fix parking brake didnt work. Went back two times they said they adjusted it and still never worked. Took it to Smiths repair shop and they fixed the issue that was internally.
I would not purchase from Bayside as they never have parts in stock and rarely have maintenance items. And they obviously cant fix what they sell. This is the Bayside that owns numerous car dealerships in MD and VA. They are big and could care less about the little guy. They have a reputation for selling subpar used cars. They bought out Hugh Gardiner who I patronized for 23 years with excellent customer service and dealer support. Bayside just cant get it together I have given them chance after chance. I went from using Kubota and Ferris equipment to a new brand of Toro all because of dealer support. As a lawn care company owner dealer support is important and 100% of my decision when choosing a mower brand. I hope this review is helpful to anyone looking at different brands and dealer out there.
-
April 2025 by M Jackson
Justin was fantastic.. made it happen today. Walked in, knew what we were looking for and got pointed in the right direction.
Team was staffed low.. still got the mower same day. Will recommend to all.
-
March 2025 by Timothy G.
What a wonderful experience I had with them. Spent the last 3 days looking for the right size PTO for my bush hog could not find one. They had the steel and Scott Posey had the talent to weld it together in one day and get it taken care of for me. Thank you and Mary Hancock as well. Appreciate all your service.
-
January 2025 by Michael
Mary in service department is extremely cordial and easy to work with. And the service was top notch as well.
-
January 2025 by Bryan Metts
Bayside was able to pick up, repair something I broke, service, and had it back to me before a major snowstorm. Thank you service team!
-
January 2025 by Matt Konschak
Outstanding service
-
December 2024 by KEITH Kelton
They. Are. Very. Good. An. Fast. Thank. You
-
November 2024 by Benjamin Williams
Bayside Kubota will be getting all of my future business for repairs and purchases for lawn equipment. My first time using them occurred this year; The professionalism, integrity and thoroughness of the repairs by Scott's team and the service department is a gold-standard. Anyone looking for zero-turn repairs or purchases should strongly consider them.
-
October 2024 by Robert
Only go here if you want to spend $400 for a simple oil change. Winter promo is a scam, bait switch advertised as a maintenance, what maintenance doesn’t cover the cost of an oil filter/oil. I was told my blades can’t be sharped and have to be replaced when they are less than a year old. I can understand not covering a battery, blade replacements, etc but not 2 spark plugs some oil and an oil filter? All the service manager could say is they have over 400 customers well good job on scamming people out of what should be no more then $250. Again avoid this place.
-
October 2024 by Jackie Willett
Very friendly and helpful.
-
July 2024 by Bryson
I'd be happy doing more business in the feature if I ever need another tractor. Very easy to work with and just good honest small town people that care. Very good service and communication. Thank you again for all your help this past year!
-
June 2024 by Clint Brower
Went in to try to find a replacement belt for my zero turn. Person behind the parts counter was not helpful. Was told that they could not look for a belt by the belt dimensions. First time I’ve been to a place that wasn’t able to check for a belt based on length and width.
