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December 2023 by Autumn Byington
I called in today regarding documentation and was met with an argumentative pam. She did not listen to my request to fully understand what I was asking and yelled at me during the call. Susan, who I love to deal with and have been dealing with, is out on leave. I asked to speak to someone above her, and she supplied me with a number to make a complaint that required some extension code. I have been with this office for over a decade. I am now switching agents. This is my first time encountering this unprofessional level at this location. I have dealt with many agents and representatives over the years. This, by far, was the worst experience I have ever had. It's already stressful enough to have the constant influx of insurance premiums due to market changes, but dealing with an unprofessional and argumentative representative makes the experience even worse. Thank you, Pam, for causing me to change agents.
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April 2023 by Butterbreadand JAM
My husband and I just started using this agency probably about a year ago. I would absolutely recommend this agency to anyone who wants great, personalized service. The owner, Susan is fantastic! Pam and Brontë are so friendly! They are all always ready and willing to help! This is an agency that will work hard for you!
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February 2023 by Rod Porter
These People are very professional and care about your insurance needs. Give them a try and you will say the same.
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February 2023 by Catherine Murph
Very friendly and helpful ☺️
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January 2023 by Catherine Thomas
Very friendly and helpful ☺️
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October 2022 by Robert Boyd
Very respectful Very professional team Susan Lycnh Leads
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September 2021 by Darnell Selfinger
Good customer service and great rates! Check it out if you are looking for insurance.
