About Courtland's FIRESIDE Hearth & Home / Costello's Hearth & Spa
Courtland's FIRESIDE Hearth & Home / Costello's Hearth & Spa is a customer-focused business specializing in fireplaces and stoves. It offers a diverse selection of wood burning stoves, pellet appliances, and gas fireplaces, allowing customers to see and interact with products before making a decision. This hands-on approach sets them apart from big box stores, as clients can test models to find the best fit for their needs. While many customers praise the quality of the installation and the expertise of the staff, some have noted communication issues and longer project timelines than expected. The installation team is recognized for being on-time, respectful, and skilled, ensuring a smooth experience with minimal disruption. Customer service is a highlight, with staff like Debbie and Calvin receiving commendations for their patience and support throughout the purchasing and installation process. Overall, customers express satisfaction with their new products, appreciate the reasonable pricing, and are eager for their installations. Courtland's strives to improve communication and maintain strong relationships with its clients, ensuring they continue to return for future projects.
Wes is an excellent sales specialist. If you want info on a pellet insert stove, he is the guy to talk to. Highly recommend.
July 2025
The phone system for Costellos Forest Hill is messed up. When you choose the prompts, you get transferred to New York.
May 2025
Great place everyone is very helpful Wesley the sales person is the best he is very friendly and makes you feel comfortable not like alot of sales people He makes you want to buy a fireplace there so when we are ready will look him up
