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March 2024 by Karisma nyeta
So i received this mail today. With both sides 3/4 open. The top left corner is 1/4 open trying to sneak peak how much my savings account is. I am enrolled on a usps mail informed delivery. I don't know if this is from this office or from before them or where. I think mails should be maintained private and confidential, but through usps—i don't even think so. I pay attention to this kind of details. I don't want anybody to experience this. As everybody has the right for privacy. Who would try sneak peak on somebody else’s mail? This is hilarious. Usps. What is wrong with your employees. I don't think our packages and mails are safe under your services, if things like this happen. Gosh people.
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April 2023 by nook kose
Forest Hill Post Office is used to be very friendly and professional many years ago. Now it is the worst post office so far. The mails were sent to wrong address, mails were opened and mailman did not pick up the packages that was requested online. When told to the clerk what happend she seemed didn't care what I had complained. Waste of the tax payer money for their salary. smh
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January 2023 by Nicholas Gelston
This place is the most ridiculously run post office in the US. The employees are in the back gossipping while a half a dozen people wait in the lobby. I made an appointment for a passport and have waited in line for twenty minutes and no one has done a single thing for any of the people here in line. It must be nice to be an employee of the government and not be held accountable for work performance in any way.
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November 2022 by Amy Dean
The posted hours today are 9a-5p. I and 2 other people arrived at 4:45p to find the doors locked and lights off. This post office is the worst. I will usually go out of my way to go the Bel Air location but today I needed to pick up a package that they didn't even ring my doorbell for. Not the first time that's happened. Packages that don't need a signature will be shoved in the tiny mailbox and I'll have to rip open the packaging to get it out. The staff are always rude and condescending. Half the mail I send out from this location doesn't arrive unless I pay for tracking. They even released my certified mail to someone else once. There's only ever been one employee here who was friendly and helpful. I wish I could remember her name. This location needs a lot of work.
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October 2022 by Amy Haley
The posted hours today are 9a-5p. I and 2 other people arrived at 4:45p to find the doors locked and lights off. This post office is the worst. I will usually go out of my way to go the Bel Air location but today I needed to pick up a package that they didn't even ring my doorbell for. Not the first time that's happened. Packages that don't need a signature will be shoved in the tiny mailbox and I'll have to rip open the packaging to get it out. The staff are always rude and condescending. Half the mail I send out from this location doesn't arrive unless I pay for tracking. They even released my certified mail to someone else once. There's only ever been one employee here who was friendly and helpful. I wish I could remember her name. This location needs a lot of work.
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February 2022 by Jonathan Mann
Incredibly rude, condescending, and unprofessional staff. They shout at people, lecture patrons, and behave with a lack of customer service that one could only get away with working for the government. Every time I have been forced to go in I have witnessed a different and shocking rudeness.
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December 2021 by Mark Mahan
Holiday cards are being opened again.....Packages smell like cigarettes...... Mail being delivered to the wrong place..... This post office needs to be shut down!
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September 2021 by Kaylee Siler
Never have problems here. Super convenient cart for pre-paid postage, always in and out.
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September 2021 by Jen
I went to the post office today, Tuesday March 22nd at 5:20 pm. I literally just wanted to drop a box off which takes 2 seconds. All I was going to ask her was if I could drop it off in the drop box thing. The doors were locked but there was a woman inside who saw me and completely ignored me even after I knocked on the window, two times, and then proceeded to turn the lights off and ignore me. It was so rude, I just wanted to ask one simple question. They had just closed which is fine I understand that, but she shouldn’t have ignored me completely and could have at least answered my one question. Super rude.
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May 2021 by Debbie Ferrara
I came into your PO today May 18th at Approx 4:15 pm. I looked on the door which did Not say mask required and looked clearly empty like the posting were removed as the CDC lifted the mask requirement. I entered and stood in line while 2 women were being helped by one African American woman behind the full plexiglass partition with a Mack and gloves on herself. While the 2 women finished three customers entered in line behind me. The postal woman waited till it was my turn to tell me I had to go get a mask so she would not help me. Not only was it embarrassing but I was to go get a mask that clearly would put me in the back of the line. I went on your web site and I see No reference to requiring a mask. I have gone to your post office 4 times in the past 2 years and every time was a bad experience. I frankly will not use you center again. This is Not Customer Service. These are one of the reasons the Postal System has a bad name.
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April 2021 by Jen Nemec
I went to the post office today, Tuesday March 22nd at 5:20 pm. I literally just wanted to drop a box off which takes 2 seconds. All I was going to ask her was if I could drop it off in the drop box thing. The doors were locked but there was a woman inside who saw me and completely ignored me even after I knocked on the window, two times, and then proceeded to turn the lights off and ignore me. It was so rude, I just wanted to ask one simple question. They had just closed which is fine I understand that, but she shouldn’t have ignored me completely and could have at least answered my one question. Super rude.
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March 2021 by R G
Whenever my trash and recycling is out and I haven't brought the containers back up to the house, the mail lady knocks over my containers with her truck. She speeds through the Grafton Shop Road cul de sac like crazy.
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February 2021 by Samg381
1/3 letters I receive through this location arrive completely destroyed or opened, with cash/checks missing. A disgraceful and humiliating waste of taxpayer dollars.
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February 2021 by carsRus
Staff is rude and not helpful at all honesty suprised it's is a federal building.
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February 2021 by Kasey Clements
I would give this zero stars but I can’t, went to go send a package to a military address and I was not familiar with the format, I asked the lady up front for help and was denied because I was “holding up the line” she was very unprofessional and rude, definitely a negative experience I don’t recommend this location
