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September 2023 by Mila G
I generally have low to no expectations for businesses in certain parts of town. When I encounter a business across town that has regular to exceptional customer service it’s always so delightful. It’s like a pleasant unexpected surprise. I had to do an exchange today and it was uneventful. So uneventful and pleasant I figured I’d say thanks. I shopped, I was able to try on multiple shoes, and I did an exchange. Almost everyone working this evening was super supportive of one another. The associates I encountered spoke with news anchor voices, speech void of the native DMV accent / lingo. The store was super clean but I think they may have recently encountered theft of merchandise. No one said anything of the sort, but they were noticing things like empty hangers and missing shoes from the displays. They could have just been cleaning though. Hats off to having regular, mannerly, knowledgeable, pleasant customer service. Much appreciated in these times!
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September 2023 by Sherri Hairston
I went in to get a size 13 kids shoe home it's a size one. So when I went back they didn't have the size. Train your to look for the US size not UK size. It's big and bold but it's not the US. Store clean somewhat helpful..
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June 2023 by Eric Brusoe
Nice selection of sporty clothes
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January 2023 by Temika Cage
On 1/21/23 shortly after 3pm, I arrived to purchase a pair of White Nike Air Max 90s I inquired about via phone. A young woman (petite and light-skinned) promptly retrieved them for me and asked would I like to try them on. Immediately upon opening the box, I noticed there were no cardboard inserts or tissue paper in the shoe. No big deal but then I noticed the toe of the shoe was wrinkled. Once I put on the shoe, the wrinkle was still visible. And then I noticed evidence that the shoe had possibly been worn and returned. I asked the young lady to bring me a new pair because of my concerns. She went in the back for five minutes and came out with another pair of shoes. WHY WAS IT THE SAME PAIR? I walked out immediately without purchasing.
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December 2022 by Stephanie Vasquez G
Yoselin was absolutely amazing!! She was super patient and helpful. We had our hands full with our toddlers and trying to figure out their correct shoe size and she was very knowledgeable and was able to get us the right shoe sizes! I would definitely recommend this foot locker! Great customer service!
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December 2022 by Ebony Fullard
Processed order with wrong billing info. Would not cancel orders. Order should have been declined and it going to another address
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October 2022 by Gwendolyn Jones
My salesman Andre was awesome he has excellent customer service I would recommend this store always.and they have a nice selection of shoes at the forestville store I was very satisfied
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July 2022 by Not your abuela’s kitchen
Yoselin was absolutely amazing!! She was super patient and helpful. We had our hands full with our toddlers and trying to figure out their correct shoe size and she was very knowledgeable and was able to get us the right shoe sizes! I would definitely recommend this foot locker! Great customer service!
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June 2022 by Brian Davis
They have a good selection of shoes and the employees are very respectful and cool I will most definitely be back ?
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June 2022 by Tomas Brown
Just a cool place to stop and shop
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May 2022 by Joy P
Experience was amazing!!! Got amazing help from employee "Genesis" she helped me throughout my time and got my son looking FRESH with his new jordans lol! Employee was very patient, helped size my son feet and got me in and out in no time! Thanks!!!!
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May 2022 by jasmine
really great place, customer service was terrific! A worker named Genesis helped me pick out some shoes for running ??♀️ which helped me out a-lot. would come again! thank you!
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February 2022 by Google User
Walked in today & was greeted well, also treated with awesome customer service from Andre. He was very informative, professional & made sure I was able to get what I came in for (unlike other store employees in that mall)… Keep up the good work Andre!
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February 2022 by Davon Gray
I hate this footlocker.This foot locker took my money and won't give it back. I was told by Andrew B. That my money will be returned to me in 2 days. I call my bank and they told be that foot locker is holding it for 10days. It didn't take 8 days for them to receive my money when I made the purchase. This is the worse experience every. Don't go to this footlocker they will take your money and if you don't like your purchase or get the wrong size. You'll have to wait for your money for 2 weeks. I hate this place I will continue to fight for my money. In store or phone
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January 2022 by jacqueline jones
The Customer service was OUTSTANDING I was greeted when I entered the store and immediately waited on. Received what I came for NIKE BOOTS
