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January 2024 by La Candance Queen
I booked an appointment for 1/10/2024 for 1:45pm. I will refer to the stylist as A. I wanted a cut, wrap and curl. She was finishing up with someone when I arrived. I finally sat in her chair at 2:00pm. She asked me what I want and was examining my hair. So, I told her that I wanted my hair cut in a style, wrapped and curl. I had given my self a perm a few days prior and had a chemical burn that I didn’t noticed as she was examining my hair. She took a picture and stated she needed to show it to her manger. She later returned 15-20 minutes later stating that her manager said they could not do my hair and that I needed to see a dermatologist. I was very upset since I had took out my braids a week ago and my hair had grown out and I needed a style to be able to maintain my hair. I left the salon humiliated as I was unable to get my hair styled on the day I wanted. I was not asking for any chemicals just a wash, cut and style. I am sure this salon has encountered someone that may had a chemical burn after a relaxer. I ended up finding someone to style my hair at the last minute that day. I was very disappointed in my visit and experience at JcPenny Salon.
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March 2023 by Phylicia Thomas
Amazing. I get styled my Andrea. She is the best. This salon is a great place for your natural hair needs. I started coming here a year ago. Andrea took my hair from a lifeless mess to beautiful in any weather. The best part is all the ladies there are versatile with styling and can speak with knowledge to what can get your hair back on track.Services: Haircut
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March 2023 by Hope McKay
Candice is the absolute best! She was able to shampoo and style my natural hair like no other. I went in for a natural twist out and she also did a treatment on my curls so they be extra bouncy. I loved the style she twisted my hair in so much that I wore it twisted for three days. Went I took my hair down it looked amazing. I would highly recommend her!Service: Hairstyling
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October 2022 by Helen L.
I recently purchased a STERN & AFOSTER mattress from JCP, when the mattress was delivered to my home it was soiled, in 3 different places, I called JCP for more than a week and they refused to give me a discount to have it cleaned, I was advised by JCP to return the mattress and place a new order, this was done, the new order came and the mattress again had the same soiled marks on it, I refused the mattress and cancelled the order. I believe this mattress was in the JCP showroom becasue when I went there to look at different ones I saw that same stain on a few mattresses in the showroom. It is so disgusting a company like JCP will deliver a mattress in that condition knowing that the customer have to sleep on the mattress, and its not something you can wash, the customer service reps were so rude and unwilling to work with me, they promised to call me back and to date have not, its now going on 2 months going through this process, (The only person that followed up with me and was very understanding was the salesperson PETRINA she gave me her cell no and was calling me, but there is not much she can do, I have placed an order with the manufacturer Stern & Foster and have to wait another two weeks for delivery, I do nt presently have a mattress on my bed. I have pics to prove it so does the delivery company, as they are the ones that first pointed out the dirty mattress to me, but said they are just delivering so they could not have refused to do the delivery. (wish I could give minus zero stars)
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September 2022 by Randy Lewis
Had an amazing experience with salon expert Shaquita, brought my mother to get a new color a highlight, she was kind, professional and most of all KIND!!! Definitely will recommend her and her fellow employees!!!!❣️ Tanya/Darlene
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June 2022 by Vicki C.
Delay in receiving my receipt for an online purchase resulted in my visiting the store for pickup, Forestville, Maryland, to find out whether the transaction went through (more than 2 hours before the store closed). By the time I arrived, I finally received a receipt while standing in line at the store's upper leve. However, when I spoke to the floor supervisor, she told me to return the next day to pickup the item because it hadn't processed yet. THE ITEM WAS JUST INCHES FROM US IN THE STORE BECAUSE I TRIED TO PURCHASE IT IN THE STORE THE DAY BEFORE BUT WAS TOLD TO LEAVE AND ORDER ONLINE, WHICH I DID. To avoid having to make yest a third trip to the store, I asked if the supervisor would approve the online price so that I could take the in-store item with me, a mere difference of maybe $15 dollars. She merely responded by saying the item had not been processed yet. I will be returning both items which totaled more than $200 in sales. The customer service toll-free number is no better. The phone representative could not even find the identifying order phone number. Hmmm, I wonder why the automated service was able to find it. An enormous waste of time and energy and no regard for the customer experience. I will do my best never to shop there ever again!
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May 2022 by Michelle Hawkins
Salon professionalism is top notch! Victoria is awesome, Love my cut! Best salon I've been to in the the last two years! Keep up the great work Queens!Service: Haircut
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April 2022 by Tina Watson
I love JC penny hair salon my stylist also salon manager is always professional and gives the best advice I can sit in her chair and get some good pointers on hair care and anything else I talk to her about she's a great person inside and out she makes you feel welcome and that's a plus the girls always comes to her for help and styling technique she always helps them good atmosphere to be in I would recommend this salon to all my friends and familyService: Hairstyling
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March 2022 by Jasmine Butler
I got my hair colored blonde and she didn’t know what she was doing moral of the story had to cut my hair off and I would not recommend to nooooooooooo one the first pic is what I asked for I was already naturally brown. She made me sign a color application for her to proceed and I did and look at my hair before in the second pic to the last pic which happens the day after.My hair broke off so bad it was shocking. So I cut it all off!Services: Haircut
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March 2022 by Denise Hodges
I needed a little Pazazz in my life and LaShawn Walker provided that today in the way of a new cut & color....She's a fabulous stylist... I've waited a long time for someone to DO my hair and she's the one...
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April 2021 by Tanya Johnson
My stylist Monica McCormick is the ultimate professional. She is an exceptional stylist that focuses on the health of my hair. She is always on time and always provides top notch quality customer service. Hands down the best stylist I have ever had!!!
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March 2021 by Sharon Brooks
My hair stylist and salon manager is LaShawn Walker. She been doing my hair for almost 20+ years. I've been getting so many compliments since my last appointment with you that I thought I should stop taking all the credit and pass on some appreciation to the person who's actually responsible for my new look – you! My hair looks and feels fantastic, and I'm so grateful to be in your capable hands. Your advice, as always, was perfect. You really are worth your weight in gold!I'm recommending you to all my girlfriends.Thanks again for everything, I'm already looking forward to my next appointment.
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March 2021 by Dr Mary E Proctor
My stylist Monica McCormick is the absolute best. She’s creative and very knowledgeable with anything to do with hair and make. Her hair coloring skills are on point for sure and she is fast like flash, getting you in and out looking fabulous...Monica is the BOMB.com ?
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March 2021 by Renetra Gray
I enjoy my experience everyime I go to this salon, from the pleasurable greeting at the front desk and all throughout my whole hair styling process. Every stylist that I have interacted with is always pleasant and friendly. Lady LaShawn is my stylist and I love her expertise and recommendations when it comes to the well being of my hair! She is very accommodating and professional and goes out of her way to make sure I am pleased and satisfied with my services! I love the care that is given in making sure that the salon is clean and wiped down in between clients. I would definitely recommend this salon to anyone!
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March 2021 by Tamika Benjamin
The Salon Manager, LaShawn Walker is my stylist and I love my professional styling services, how great care is given to having the entire shop barbicide wiped throughout the day. I enjoy the friendliness of the shop, how my questions and concerns are handled discretely. All staff is warm and welcoming. My stylist is very accommodating and makes adjustments and suggestions for my health and hair wellness. I recommend this salon to all my friends that need both style and hair maintenance.Tamika