Metro by T-Mobile at 7770 Marlboro Pike offers a variety of prepaid plans, including unlimited talk, text, and data, along with 5G phones from Apple, Samsung, and OnePlus. The staff is friendly and knowledgeable, with some employees, like Mr. Mike, going above and beyond to help customers by explaining policies, setting up devices, and even leaving food to assist clients. While the store provides excellent customer service, it often faces issues with phone stock, frequently having limited or unappealing models available. Customers have praised the staff’s professionalism, especially when handling difficult situations and rude customers. Overall, the store is known for its helpful staff and good service, making it a reliable place for prepaid plans and mobile devices.
I had the pleasure of being assisted by Dasha today! Dasha, thank you for your empathy, knowledge about the best routes for my service, and for going the extra mile to ensure I had the best product/service plan for my needs. Metro is fortunate to have you representing them. Your exceptional customer service was appreciated!
January 2026
We need more customer service reps like Dasher, thank you very much .
January 2026
Awesome customer and help she was pleasant and patient.
