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February 2024 by Lamont Johnson
were they having sex? if so then shame shame shame!!! We pull up at the store at 05:35 pm. the hours on the door says they close at 06:00 pm. the lights are dark 1/2 the lights are on and the door is locked BEFORE 06:00 p.m.As we're turning away to walk back to the car my husband sees a black lady inside with braids, then a Hispanic 1/2 bald guy comes out of nowhere. They're both looking suspicious & guilty as if we just interrupted them. We knock on the door she comes to open it. We get inside & take the battery that we NEVER got to use to the counter with the receipt and tell the guy we need to return it because the day that we bought the battery, our car was totaled in the snowstorm so now we need to return it. The guy looked at the receipt and says "Oh this was an online order in Springfield, Va, you have to take this back to the store that you bought it from. Mind you I was just told the day before that we can return it as long as we have the receipt in which we did!!!In disbelief we leave not happy at all!!! I get in the car and I call the Springfield, Va store to ask why couldn't we return it at any store?The guy that answered the phone said that we shouldn't have been told that that NAPA could & would not do the return. He also mentioned that it's strange & that is weird because they're ALSO a corporate store and we should've been able to return the battery at that store. Needless to we are NOT happy that we were LIED to and have to go another day and drive 21 miles to Springfield to do our return. If your hours are 07:00 am-06:00 pm then what kind of business are you running to have the door locked 25 mins early and EXTREMELY poor customer service!!!
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February 2024 by Ervin Gaines
I needed service really Early and wasn't for sure exactly what I needed I told the young lady!(lady) my issue and she helped me beyond what I expected. Thank you and I highly recommend.
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October 2023 by Sweetheart Luv
Better than Autozone. NAPA has Parts at their store well stocked. Autozone Alternator never showed up. Than I dreamed about yellow and blue it was NAPA!! My car was stranded 4 days.
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October 2023 by Sipho Nyankale
Service was great
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September 2022 by Priest bailey
No deals on oil changes.
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July 2022 by Craig Vance
The customer service was the worst it's ever been. Each time I go it gets worse and worse. They don't stock the shelves so they had Items in the back that we had to request to look for and they curse a lot. That location should be closed down or it needs a whole new staff. I love Napa but I'm never going back to that location.
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July 2022 by Charlotte Dickens
This place twice since I've lived in the area and there's always great energy when you walk into the store great customer service items easy to find on your own highly recommend them
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July 2022 by Monzell Fairfax
I truly enjoy going to that NAPA store. They are always willing to help and very kind. Also the NAPA in Clinton Md. They are great also!! NAPA KNOW HOW!!! AWESOME!!!
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July 2022 by maryvn christmas
Gets the items you want..Great parts and great deals and prices..
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May 2022 by Sue Kidd
NAPA is great place for the serious vehicle DIYer. If the part isn't in stock, chances are they can have it in a day or two.
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April 2022 by Jacob Wernicke
Very dirty and out of stock of a lot of parts.
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February 2022 by Uncle Big Man aka GURU DOO-DU
Great service and staff and part selection
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October 2021 by Hiram Brewton II
Excellent customer service and the store had all the supplies I wanted. I'll definitely be back.
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July 2021 by Marissa Cofield
Got here the rptime it say it’s open and was still close then came back an hour later and still close on 07/08/21
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May 2021 by Elaina
I always have a great experience with Napa. The associates are always pleasant and knowledgeable. Would highly recommend.
