Petco

Most Recent Comments

• July 2025 by C. IZZARD
  Great customer service and very attentive groomers. I do wish there was a clearer explanation of clipper lengths (3, 5, 7), as my dog’s haircut turned out shorter than expected — still cute, just different! The groomer called during the session to confirm how to handle a small issue, which I really appreciated. I also love the one-pet check-in rule — it keeps things calm and safe. The price was a bit higher than quoted online but still reasonable. Overall, a good experience and I’ll definitely be bringing my pup back!
• July 2025 by Jeisy Martinez
  The best
• June 2025 by Paulette Jackson
  Petco is always on point. The groomers are the best and they always smile.
• June 2025 by SCOTT FREE
  The house salad isn't bad.
• June 2025 by Kionna Spann
  I've gotten a ball python and bearded dragon from this location.
• June 2025 by Tiana Dixon
  Not the cleanest of petcos but understandable so many different types of fur babies you can't get mad.
  
  I was disappointed with the staff. I had questions about their organizations they work with for dog adoptions, service animals, local shelters and puppy or dog training days or shelters to work with. Im looking to get a service dog and though petco would be great.
  
  The staff had no idea either what I was asking or any places they could recommend to me. That's fine but I saw a sign that said they were having an adoption shelter later on around 12pm coming to the location. Great, what's the name of the shelter? Do you know their location since I know they can't bring all of their animals to this location? Do you have the number if you dont know so I can call them?
  
  I asked three staff members. The responses were I dont know. I dont think we do that here. Google has those answers. Just come back and talk to them I dont know.
  
  It was 1030 so no thank you on waiting the hour and a half.
  
  Disappointing experience.
• May 2025 by Be R
  Zero Stars. Unfortunately, that is not an option. I booked my puppy miniature schnauzer for his first haircut. Price was $59 for full groom. On the pre-check in form, it asks for instructions on how you want your dog groomed. I put in CAPS for them to not cut his hair off, do not touch his beard at all, not even to trim it, cut along the ridge of his back to ensure his skirt hangs properly. When I got there, the groomer, Arianna, insisted and started reading a Petco script of how they do not want to cut puppy's hair at 5 months due to the puppy hair still growing. She then advised she would just cut around the edges of the hair, trim the feet, ears, anal area. I said great, I agree, just a small trim to allow his hair to keep growing properly. Well, I get back to pick up my dog. I had to pay first. I noticed the bill was $88 instead of the $59. I did not want to make a scene and just assumed it was the price of this location. When they brought my dog out. IT WAS HORRIFIC! My beautiful full bodied hair schnauzer was completely BALD! My dog looked like a rat! I asked her why he was bald. She said she wanted it all the same length because she had to cut under his feet low as there was some hair matting. I told her, no, a few curls of hair on the bottom of his feet for a puppy at that, did not constitute her inability to not know how to do a schnauzer cut and decide to shave him completely bald without consulting me at all. Even when she herself did not want to do a full groom and insisted he just get a trim due to him being 5 months. The absolute worst experience! Now I have to wait 3-6 months for my puppy's hair to grow back. Ruined his entire look for the summer. I will never go back and do not recommend others to go to this location!
  Update - So, I called the store per the response to my review. Then the corporate called to follow up on my complaint. They advise they would have upper management contact me. Meantime I called the store to respond to my review. Young lady, cashier, I've been told, advised to come up to the store and get my refund and address the issues. I get there after work, the cashier recognizes my voice and name. She called a manager, a female. The it began. She did the, who are you, who did you talk to, I have no idea etc. etc., so she went to another manager, Robert. He was extremely unprofessional, condescending, he kept challenging me and my comments, indicated the response to my Google Review was from a random stranger, he didn't know anything about a complaint and that I might want to check with the District manager. I even called corporate on speaker in front of him, he acted as if he had no idea who corporate was, he was interested etc. Then became the victim and indicated I needed to get out of the store. Just a total nightmare of a place and experience. This entire store staff needs training and relocated to a different store. This is absolutely the worst Petco I've ever encountered.
• July 2024 by Tiarra Currie
  The customer service for the grooming department comes across as very cold as if people do not want to work.
  
  I called ahead of time to inform them I would be late and they stated it was fine. When I arrived, the staff member stated she needed to check with the groomer to see if she could take my dog. Then I was informed it would be more money because the dog was matted. I was asked various questions about how I take care of my dog and what I should do that appeared very condescending.
  
  I asked for a price breakdown and was not provided clear information. The staff printed something for me to sign and when I again asked about the price breakdown she told me it was on the other side of the paper but did not show it to me.
  
  When I returned to pick my dog up there was no one at the chair and three staff working with pets. My dog was barking attempting to get my attention so I then asked for help and another staff member let my dog out. I never met the groomer for my dog.
  
  Overall, customer service is important to make a client feel safe and want to come back. The lack of communication, friendliness, and the overall demeanor which suggests my need for service is a burden is disturbing. I was also charge $125 as if my dog would take longer but they were finish in less than 3 hours.
• July 2024 by Official [Barb's] 12 Paws Foundation
  Dried poop on the floor in many aisles. Many items had no prices. Messy shelves. Unorganized. Very rude gentleman who was especially intolerant of my disability. Laverne was amazing and kind.
• July 2024 by Sherlena Moore1
  every store member was very un friendly rude as if they did not want to be at work or why am I bothering them at work not a nice place to visit. very poor customer service no greeting and then the guy checking me out in the middle of checking me out get over the loudspeaker and announce the store was about to close no excuse me no hold on no I have to do this real quick just rude in the middle of the transaction
• July 2024 by andrea dunnington
  Pleasant groomer and very professional
• July 2024 by N Vaaj
  Good Freshwater selection, no saltwater unfortunately:(
• July 2024 by Queen Finn
  This store was very dirty, there was stuff blocking aisles.
• July 2024 by Natalia Garcia
  Great service and soon available appointments
• June 2024 by Maryann Mazza
  I had the best experience in the Fortestville Petco , Laverne was so helpful and caring , she knew I was trying to order in store pick up to get the discount , since I was spending over 100.00 it meant alot . She seen me struggling the wi-fi wasn’t working in the store so I went outside , she noticed all it was taking to do this order she offered to assist me , honestly it doesn’t usually happen that way . Please thank her again for me and if more employees were like LaVerne in store shopping would be a pleasure .
  
  Thanks Maryann